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Gateway Hotel, Marco Polo
13 Canton Road, Harbour City, Tsim Sha Tsui, Hong Kong – Show map
Excellent location – rated 9.4/10! (score from 670 reviews)
Rated by guests after their stay at Gateway Hotel, Marco Polo.
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The most recent booking for this hotel was made on Aug 30 at 3:17 PM from Saudi Arabia.
6 Reasons to Choose Gateway Hotel, Marco Polo
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393 properties in Hong Kong
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670 verified reviews
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Gateway Hotel, Marco Polo's staff speak: Chinese, English
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Food & Drink
Bar, Breakfast in the Room, Restaurant With Dining Menu, Buffet-Style Restaurant
Free! WiFi is available in the hotel rooms and is free of charge.
No parking available.
Room Service, Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop
Newspapers, Safe, Shops (on site), Non-smoking Rooms
2:00 PM - 11:00 PM
7:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 13 years stays free of charge when using existing beds.
Free! One child under 2 years stays free of charge in a crib.
One older child or adult is charged HKD 440 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Gateway Hotel, Marco Polo accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Guests should present the same credit card used to guarantee the booking when checking in/making payment at the hotel.
Please note that children 12 years old and under are not allowed on the Club Continental Floor or in The Continental Lounge.
Based on 670 reviews
Show reviews from:
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Very friendly staff , they were very helpful to me and my wife when she got sick, they have sent someone to escort us to the clinic and afterwards they kept on calling us and see if she is better. Moreover the location is the best.
rooms are beautiful and the location works for shopping , business and sightseeing
lobby was a little stark and no place to meet a friend for coffee
Services Convinience Cleanliness
Quite expensive Chairs in the lobby not comfy enoughq
Very very friendly staff. Perfect location for shopping.
Not too much view. Have to wait long time for taxi in rush hours.
Location Room Very helpful staff
Having to go to another hotel for pool facilities
Location and room size are great
There was a very rude old security guard in the lobby area who approached us and started shouting at us in Cantonese! He might have some issues.. Somebody's hair in the kettle. Yuk!
I like that they have renovated.
They have increased their price significantly through the years.
The concierge and the front desk staff were very helpful and accomodating.
None come to mind.
Stayed on Floor 15 business centre, excellent and attentive staff. Would definitely return on vacation
The staff was very helpful. The Continental Club level was an added bonus. The location was great for shopping, access to the ferry, and to the metro.
If you like hanging out in a big lobby, this is not the hotel for you. However during my stay, I did not miss it.
I was extremely happy with the room as it was cleaned and the price was reasonable.
Good location & very nice hotel.
Hotel staff friendly and very helpful. Location ideal for shopping, transport and sightseeing. Star ferry and harbour a few mins walk. Lucky enough to be offered a suite which was excellent.
Having to leave.
The renovation of the rooms and club floor were well done. I most impressed with the service of 2 notable people, Mark and Phoebe from the Continental Club Floor. The service of these two sets your property apart from many other hotels. We felt very welcomed and they went above and beyond expectations whenever we needed or asked for assistance. One example is when we asked for directions to Stanley. The both offered alternative modes of transportation and costs, provided maps and printed public route information. This was truly unexpected and appreciated. Each time we had inquiries they were both extremely helpful. They are able to balance great service without being over bearing or overly helpful. The club floor breakfast selection was a tad limited but enough to satisfy most everyone. The quality of food and service were enough to appease our needs.
The room was very large and comfortable. Buffet breakfast was superb. Staff were obliging.
Reception area had no comfortable seating. There was no lounge/ bar area where you could sit to have a snack/coffee at any time. No public areas for relaxation - you either had to be in your room or in the shopping mall.
Location is great. Friendly staff. Very good staff. My husband and I very satisy this hotel and will definitely come back!!!
They upgraded our room, gave us a late check out, and surprised me on my birthday with a cake! Great makeover with the renovation, breakfast buffet was awesome! Location was perfect.
Location , service & easy access to shopping, restaurants ,cafés , Harbour , transport , a vibrant social hub brushing shoulders with people from all around tha world!!!! Brilliant stay !!!
Only one thing I didn't like .... No swimming pool inside the building !!!! We had to wAlk to another building same street to use their Hotel pool !!!! So Inconveinient especially with no shower & room change facilities !
The breakfast was good but way to expensive.
The breakfast was very expensive No view from the room
staffs in the lobby are not very helpful and cold if you are not foreigner (white)
Price point high Breakfast pricey
Modern and clean rooms. Attentive and pleasant housekeeping.
Quite a walk to/from MTR.
Everything...will stay here again and again :)
Friendly to senior citizens
Location of the lobby
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