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Newest reviews for Gateway Hotel, Marco Polo

  • Omar
      United Arab Emirates
    August 21, 2014

    Very friendly staff , they were very helpful to me and my wife when she got sick, they have sent someone to escort us to the clinic and afterwards they kept on calling us and see if she is better. Moreover the location is the best.


  • Roselynne
      South Africa
    August 12, 2014

    rooms are beautiful and the location works for shopping , business and sightseeing

    lobby was a little stark and no place to meet a friend for coffee


  • June
    August 9, 2014

    Services Convinience Cleanliness

    Quite expensive Chairs in the lobby not comfy enoughq


  • Mengyang
    August 4, 2014

    Very very friendly staff. Perfect location for shopping.

    Not too much view. Have to wait long time for taxi in rush hours.


  • Fay
    August 1, 2014

    Location Room Very helpful staff

    Having to go to another hotel for pool facilities


  • Elvira
    July 31, 2014

    Location and room size are great

    There was a very rude old security guard in the lobby area who approached us and started shouting at us in Cantonese! He might have some issues.. Somebody's hair in the kettle. Yuk!


  • Helene
    July 25, 2014

    I like that they have renovated.

    They have increased their price significantly through the years.


  • Ma.
    July 23, 2014

    The concierge and the front desk staff were very helpful and accomodating.

    None come to mind.


  • Alan
      United Kingdom
    July 21, 2014

    Stayed on Floor 15 business centre, excellent and attentive staff. Would definitely return on vacation


  • Dagon
      United States of America
    July 20, 2014

    The staff was very helpful. The Continental Club level was an added bonus. The location was great for shopping, access to the ferry, and to the metro.

    If you like hanging out in a big lobby, this is not the hotel for you. However during my stay, I did not miss it.


  • Hsiao
      Hong Kong
    July 20, 2014

    I was extremely happy with the room as it was cleaned and the price was reasonable.


  • Venus
    July 20, 2014




  • Barnaby
    July 20, 2014

    Good location & very nice hotel.


  • Anne
      United Kingdom
    July 19, 2014

    Hotel staff friendly and very helpful. Location ideal for shopping, transport and sightseeing. Star ferry and harbour a few mins walk. Lucky enough to be offered a suite which was excellent.

    Having to leave.


  • Keith
    July 17, 2014

    The renovation of the rooms and club floor were well done. I most impressed with the service of 2 notable people, Mark and Phoebe from the Continental Club Floor. The service of these two sets your property apart from many other hotels. We felt very welcomed and they went above and beyond expectations whenever we needed or asked for assistance. One example is when we asked for directions to Stanley. The both offered alternative modes of transportation and costs, provided maps and printed public route information. This was truly unexpected and appreciated. Each time we had inquiries they were both extremely helpful. They are able to balance great service without being over bearing or overly helpful. The club floor breakfast selection was a tad limited but enough to satisfy most everyone. The quality of food and service were enough to appease our needs.


  • Rae
    July 14, 2014

    The room was very large and comfortable. Buffet breakfast was superb. Staff were obliging.

    Reception area had no comfortable seating. There was no lounge/ bar area where you could sit to have a snack/coffee at any time. No public areas for relaxation - you either had to be in your room or in the shopping mall.


  • Apicha
    July 13, 2014

    Location is great. Friendly staff. Very good staff. My husband and I very satisy this hotel and will definitely come back!!!


  • Yvonne
    July 12, 2014

    They upgraded our room, gave us a late check out, and surprised me on my birthday with a cake! Great makeover with the renovation, breakfast buffet was awesome! Location was perfect.


  • Rada
    July 10, 2014

    Location , service & easy access to shopping, restaurants ,cafés , Harbour , transport , a vibrant social hub brushing shoulders with people from all around tha world!!!! Brilliant stay !!!

    Only one thing I didn't like .... No swimming pool inside the building !!!! We had to wAlk to another building same street to use their Hotel pool !!!! So Inconveinient especially with no shower & room change facilities !


  • Andy
      New Zealand
    July 9, 2014

    The breakfast was good but way to expensive.

    The breakfast was very expensive No view from the room


  • Julie
      United States of America
    July 6, 2014

    Convenience location

    staffs in the lobby are not very helpful and cold if you are not foreigner (white)


  • Anonymous
    July 2, 2014

    Spacious rooms.

    Price point high Breakfast pricey


  • Anonymous
    July 1, 2014

    Modern and clean rooms. Attentive and pleasant housekeeping.

    Quite a walk to/from MTR.


  • Kathleen
    June 29, 2014

    Everything...will stay here again and again :)


  • Jesusa
    June 26, 2014

    Friendly to senior citizens

    Location of the lobby


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