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Newest reviews for Novotel Citygate Hong Kong

  • Alessandro
    August 31, 2014

    age of hotel closeness to aiport , pick up transport, constant shuttle to airport , great driver , room was totally up to date and the opposite of rundown a great surprise to see how well it was kept

    long line to check in and check out severe lack of reception staff, long line to restaturant


  • Patricia
    August 29, 2014

    Close to the Airport Free Airport shuttle to hotel Close to multi-level shops in one complex

    Paying for internet in room, it was free in the lobby though, but not always convenient


  • Brian
    August 29, 2014

    Pool and gym were nice. Room was pretty standard.

    The staff on the counter were extremely rude. No offer for any assistance with luggage, tried to sleep in but a saw was being operated at 8am near my room. And finally I ordered room service that never turned up! Not the best experience.


  • Mr
      United Kingdom
    August 26, 2014

    location, facilities

    pay for wifi, long check out time


  • Gail
    August 24, 2014

    Location for airport, shopping and Disneyland

    Had to wait 20 mins to check in and nobody to help with bags.


  • Stella
    August 24, 2014

    Very convenient to airport. Airport shuttle. Helpful, friendly staff. Easy access to subway. Very clean facilities. Comfortable bed and bedding. Great shower - good water pressure.


  • Robert
      South Korea
    August 22, 2014

    - Eugene at the front desk, who checked us in, was amazing. Best welcome we've ever had. - Location; close to the airport and adjacent to the shopping outlets - Value for money; we'd just come from the Venetian and preferred this hotel - The restaurant; beautiful food.


  • Simon
      United Kingdom
    August 19, 2014

    New Hotel Location MTR Station Choice of Eateries outside Disneyland nearby Free Airport Shuttle Bus Gym & Pool

    Twin room was too small for a family Hotel was Expensive Expensive to eat and drink in the Hotel Breakfast was very expensive Not family orientated No free WiFi in the room


  • Janet
    August 17, 2014

    Very comfortable and large shopping mall surrounding the hotel. Also on the rail line to Disneyland


  • Anonymous
      United Kingdom
    August 17, 2014

    Good location

    Poor wifi


  • Emiliana
      New Zealand
    August 16, 2014

    Convenience to the airport. N

    Not considerate to elderly clients manners and staff need training in hospitality. We travel every year but could not see any improvements always new staff.


  • Toh
    August 15, 2014


    Rooms are too small for family.


  • Mario
    August 13, 2014

    The executive rooms View


  • Paul
    August 12, 2014

    Very central and would stay here again. Has a great shopping centre attached so you don't have to travel into the city and heat. Very pleasant and comfortable.

    I don't like that you have to pay for wifi extra for your room especially when it costs so much to stay at the novotel. Most hotels have free wifi...very poor!


  • Helen
      United Arab Emirates
    August 9, 2014

    Excellent location close to airport but lot's of amenities close by so you don't feel isolated. We flew in at 7am. Check in didn't occur till 3pm but the service desk staff did an excellent job getting us in by 12pm. Lovely views from room.

    Room service food very average.


  • Monica
    August 6, 2014

    I liked the idea of the hotel and its closeness to the shops there. The staff at reception were wonderful

    I wasnt too keen on the choice of food for the evening meal for non-Chinese people.


  • Konstantin
    August 3, 2014

    Awfull sound from ventilation during all night. Room 626.


  • Edu
    July 31, 2014

    The location

    Prices sometimes too expensive


  • Lynne
    July 29, 2014

    Very good choice at breakfast buffet. Very clean hotel. Nice, decent sized rooms. Friendly, attentive staff.

    No free wifi in room because we had booked online using even though Wifi was advertised as part of the room package!


  • Anggoro
    July 25, 2014

    We love the clean room and near MTRnothing


  • Conrado
    July 24, 2014

    I liked its proximity to Disneyland, access to Citygate Mall, and 15 min. Bus ride to airport!

    No free wifi to hotel guests was surprising.


  • David
      United Kingdom
    July 22, 2014

    I thought the room was really good. Very well equipped and well designed. Unusual interesting layout.

    The bar was bit uninspiring and having a massive TV that constantly streams sport is really annoying. (happily sound kept off). With the curtains open from my room there was little privacy from the nearby block of flats. I was by myself but if I was sharing with anyone I'd prefer the toilet cubicle door had a lock. I don't mind the shower cubicle and general bathroom are not having locks...but do like one in the loo.


  • Karen
      United Kingdom
    July 22, 2014

    amazing hotel, pool and bar were great. hotel room perfect

    didnt like having to pay for internet - only had 20 mins for free even in lobby


  • Mr
      United Kingdom
    July 21, 2014


    wifi is not free


  • Patrick
    July 21, 2014

    Good airport shuttle

    Would have been even better if breakfast was included


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