Regal Airport Hotel  

Location

That service at reception - took over one hour to check in and there was only 6 people in the line - very disappointing

Superb location, great facilities but pricey because of where it is.

Only the price !

I had to find a place just to stay 6 hours and sleep as I arrived in Hongkong very late at midnight and had to leave early next morning at 8 am flight back home. I Chose Regal Airport Hotel for convenience

Lack of staff at check-in because it was past mid- night - as a result many guests had to wait their turn. Staff were slow and not efficient. The rooms were very basic and does not reflect the high price paid (hkd 2100) It seemed more like a 3 star Australian or European Hotel. Rooms were generally tidy but furniture and doors looked worn and old. It did not live up to the advertisement which stated that it was voted the best Airport Hotel in Asia. All said, it is good for just a short one night sleepover..

Two of the concierge staffs were rather rude when they talked to us. This is a training problem. Such staff should not be in service industry unless they make an effort to be friendly. The front office / reception is under-staffed. We had to wait half an hour behind a long queue to check-in. Same problem when we pay to check-out. I have never encountered such problem in all the international hotels I stay with previously.

We booked Regal in preferrenc to the Novotel where we have stayed a number of times for the convenience of an overnight stay at the airport; early departure.

We were offered a twin queen bed room. We accepted "a long as there is enough room to walk around". They said there was; NOT SO!! We requested a luggage support; they did not have one!! The room was totally taken up with the 2 beds so we decided to stay and put the luggage on the second bed. When we went to reception to change currency we were told in the most direct terms; go stand in line behind all the people checking in, we told him that we expected some customer service etc. The matter was taken up with a manager who tried to console us with a cup of coffee no charge, what a joke. At night and in the early morning the noise from the plumbing system was very loud. No, we will never stay there again.

if you lose your flight like me you must do it because is the airport hotel but book trought booking because the prices of the room is 2000 hk$

The location is very useful - almost in airport and 1 min walk to the train station that is going to the city. Hotel staff is ver loyal and friendly.

There should me much more cheaper rooms (the charge for a room starts from 2500 hk$ - it's almost 300 uk$)

Good location for anyone who needs to be close to the airport. Great breakfast!

Slightly expensive.

Checking in was not very quick.

This time we had room 1148 on Regal Club floor 11, which had magnificent view on a runway. In fact it was almost immediately adjusting to runway thus providing constant take offs and landings. No noise though.

I would say it was slightly overpriced.

Manager Christy was awesome and tried to make me happy at every turn. She gets an Aaaa ++++. But the hotel doesnt. See comments below Hotel wake up calls on time and accurate - very much appreciated!! Beautiful lobby

Room fees not as described. Room smelly, bathroom didnt drain had to get serviced. Internet kept cutting off. Food horrible in buffet. As a booking. Com customer had to pay for food and Internet and regal club - but if I had bought direct as a prior regal member would have had all this free plus more Driver to other regal hotel actually got pulled over and given a given a ticket. Wow something. Never had that happen prior. Something lol

Very close to airport

Too noisy Can not sleep well