Regal Airport Hotel  

Location

That service at reception - took over one hour to check in and there was only 6 people in the line - very disappointing

Superb location, great facilities but pricey because of where it is.

Only the price !

I had to find a place just to stay 6 hours and sleep as I arrived in Hongkong very late at midnight and had to leave early next morning at 8 am flight back home. I Chose Regal Airport Hotel for convenience

Lack of staff at check-in because it was past mid- night - as a result many guests had to wait their turn. Staff were slow and not efficient. The rooms were very basic and does not reflect the high price paid (hkd 2100) It seemed more like a 3 star Australian or European Hotel. Rooms were generally tidy but furniture and doors looked worn and old. It did not live up to the advertisement which stated that it was voted the best Airport Hotel in Asia. All said, it is good for just a short one night sleepover..

Two of the concierge staffs were rather rude when they talked to us. This is a training problem. Such staff should not be in service industry unless they make an effort to be friendly. The front office / reception is under-staffed. We had to wait half an hour behind a long queue to check-in. Same problem when we pay to check-out. I have never encountered such problem in all the international hotels I stay with previously.

We booked Regal in preferrenc to the Novotel where we have stayed a number of times for the convenience of an overnight stay at the airport; early departure.

We were offered a twin queen bed room. We accepted "a long as there is enough room to walk around". They said there was; NOT SO!! We requested a luggage support; they did not have one!! The room was totally taken up with the 2 beds so we decided to stay and put the luggage on the second bed. When we went to reception to change currency we were told in the most direct terms; go stand in line behind all the people checking in, we told him that we expected some customer service etc. The matter was taken up with a manager who tried to console us with a cup of coffee no charge, what a joke. At night and in the early morning the noise from the plumbing system was very loud. No, we will never stay there again.

if you lose your flight like me you must do it because is the airport hotel but book trought booking because the prices of the room is 2000 hk$

The location is very useful - almost in airport and 1 min walk to the train station that is going to the city. Hotel staff is ver loyal and friendly.

There should me much more cheaper rooms (the charge for a room starts from 2500 hk$ - it's almost 300 uk$)

Good location for anyone who needs to be close to the airport. Great breakfast!

Slightly expensive.

Checking in was not very quick.

Just close to airport, location is pretty good

I dont understand the real pay price is much higher than booking price, even more higher than 10%,crazy!

Convenience to the airport. Good size of rooms. Restaurants.

Outrageously expensive for mediocre overall quality. Appallingly slow and incompetent check-in process. Took over 30 minutes to check in three guests. This alone will prevent me from staying again (this was our third stay). In 30 minutes we could have been in downtown Hong Kong by Airport Express. Front desk staff were not rude, but were certainly not friendly. Never craked a smile No electrical plugs in room. The only way was to unplug tv or lights. We carry extension cord and power bar. Without that would have been impossible. Two pens in the room. Both out of ink. Ridiculous charge for inertnet access.

The bed and bedding very comfortable. Having robes available was very good. Amenities in bathroom good.

Very long walk from terminal - no terminal service very expensive and no free wifi in room no directions on how to adjust heat in room - called 3 times for assistance shower stall with permanent half screen made it very difficult to reach water controls was told because I booked through booking.com was not eligible for free internet yet their site didn't say that either - was a sign on registration desk