Regal Airport Hotel  

チェックインの手際が悪い ポーターがに持ちを運ばない。 最悪でした。

空調が寒くて困りました

なんといっても　空港直結は便利です。今回、午後10時半に到着するフライトでしたので、なおさらです。夜到着、あるいは早- 朝出発なら非常に利便性は高いです。

んー。朝食は値段を考えるとどうなんでしょうね。朝食抜きのプランなら、ＯＫ。

空港に直結していて、とてもきれいなホテル。窓からは離発着する飛行機が数分おきに見れます。

チェックアウトの時にずいぶん待たされた。そんなにたくさんの人が並んでいたわけではないのですが・・・　エキスプレス・チェックアウトもあったが、手続きが面倒だった。

ポーターが親切だった。

価格がやや高かった。

チェックイン・チェックアウトに時間がかかりすぎると思います。特にチェックインでは２０分以上列に並ばさ- れ、大変悪い印象を最初に持ちました。スタッフの手際も良くないように見えました。

遅い時間に到着したため、空港にあるのは大変便利。これからも時々利用できそうだ。

特にありませんでした。朝食時にわざわざスタッフ（女性マネージャー？）の方がこられ常に満足度を気にして- おられ不便の有無等確認、ホテル側の気配りが感じられた。

Location

That service at reception - took over one hour to check in and there was only 6 people in the line - very disappointing

Superb location, great facilities but pricey because of where it is.

Only the price !

I had to find a place just to stay 6 hours and sleep as I arrived in Hongkong very late at midnight and had to leave early next morning at 8 am flight back home. I Chose Regal Airport Hotel for convenience

Lack of staff at check-in because it was past mid- night - as a result many guests had to wait their turn. Staff were slow and not efficient. The rooms were very basic and does not reflect the high price paid (hkd 2100) It seemed more like a 3 star Australian or European Hotel. Rooms were generally tidy but furniture and doors looked worn and old. It did not live up to the advertisement which stated that it was voted the best Airport Hotel in Asia. All said, it is good for just a short one night sleepover..

Two of the concierge staffs were rather rude when they talked to us. This is a training problem. Such staff should not be in service industry unless they make an effort to be friendly. The front office / reception is under-staffed. We had to wait half an hour behind a long queue to check-in. Same problem when we pay to check-out. I have never encountered such problem in all the international hotels I stay with previously.

We booked Regal in preferrenc to the Novotel where we have stayed a number of times for the convenience of an overnight stay at the airport; early departure.

We were offered a twin queen bed room. We accepted "a long as there is enough room to walk around". They said there was; NOT SO!! We requested a luggage support; they did not have one!! The room was totally taken up with the 2 beds so we decided to stay and put the luggage on the second bed. When we went to reception to change currency we were told in the most direct terms; go stand in line behind all the people checking in, we told him that we expected some customer service etc. The matter was taken up with a manager who tried to console us with a cup of coffee no charge, what a joke. At night and in the early morning the noise from the plumbing system was very loud. No, we will never stay there again.