Regal Airport Hotel  

Locatie naast vliegveld is super als je een vroege vlucht hebt de volgende dag

Het ontbijtbuffet is pas beschikbaar vanaf 0600. Wij hadden het hotel geboekt omdat we al om 730 vertrokken vanuit Hong Kong. Wij konden dus niet ontbijten omdat we al rond 6 uur op de luchthaven moesten zijn. Een hotel als dit zou ontbijtbuffet vanaf 5 uur aan moeten bieden!

dicht bij vliegveld

erg gehorig, met name als de buren de kranen openden voor het bad

Ik kon niet genieten van het hotel, want door mijn vertraagde internationale vlucht kon ik mijn gereserveerde nacht niet halen.

Ik heb het telefonisch uitgelegd aan de hotelreceptie, maar ze waren niet bereid om de nacht op te schuiven naar volgende dag. Ik belde 18 uur van tevoren i.p.v. 24 uur dus wijziging of cancelling was géén optie. Ik had meer begrip verwacht van een 'airport'-hotel....

Location

That service at reception - took over one hour to check in and there was only 6 people in the line - very disappointing

Superb location, great facilities but pricey because of where it is.

Only the price !

I had to find a place just to stay 6 hours and sleep as I arrived in Hongkong very late at midnight and had to leave early next morning at 8 am flight back home. I Chose Regal Airport Hotel for convenience

Lack of staff at check-in because it was past mid- night - as a result many guests had to wait their turn. Staff were slow and not efficient. The rooms were very basic and does not reflect the high price paid (hkd 2100) It seemed more like a 3 star Australian or European Hotel. Rooms were generally tidy but furniture and doors looked worn and old. It did not live up to the advertisement which stated that it was voted the best Airport Hotel in Asia. All said, it is good for just a short one night sleepover..

Two of the concierge staffs were rather rude when they talked to us. This is a training problem. Such staff should not be in service industry unless they make an effort to be friendly. The front office / reception is under-staffed. We had to wait half an hour behind a long queue to check-in. Same problem when we pay to check-out. I have never encountered such problem in all the international hotels I stay with previously.

We booked Regal in preferrenc to the Novotel where we have stayed a number of times for the convenience of an overnight stay at the airport; early departure.

We were offered a twin queen bed room. We accepted "a long as there is enough room to walk around". They said there was; NOT SO!! We requested a luggage support; they did not have one!! The room was totally taken up with the 2 beds so we decided to stay and put the luggage on the second bed. When we went to reception to change currency we were told in the most direct terms; go stand in line behind all the people checking in, we told him that we expected some customer service etc. The matter was taken up with a manager who tried to console us with a cup of coffee no charge, what a joke. At night and in the early morning the noise from the plumbing system was very loud. No, we will never stay there again.

if you lose your flight like me you must do it because is the airport hotel but book trought booking because the prices of the room is 2000 hk$

The location is very useful - almost in airport and 1 min walk to the train station that is going to the city. Hotel staff is ver loyal and friendly.

There should me much more cheaper rooms (the charge for a room starts from 2500 hk$ - it's almost 300 uk$)

Good location for anyone who needs to be close to the airport. Great breakfast!

Slightly expensive.

Checking in was not very quick.