Regal Hongkong Hotel    

Location in Causaway Bay was great. Near MTR. Staff was freindly and cooperative.

Very run down in maintanance. We changed three rooms during 6 nights. Stained carpets and floors.

clean location breakfast

price an extra bed only

I did like the Room on the 34th floor

The breakfast on the 31st floor very poor, the toilette in the receptionist area , completaly over priced ...

All the staff on the executive floor were superb kris, iris, luca, caesar, could not do enough for you and are a credit to the regal hong kong wish all staff were the same.

Nothing,great location ideal for getting around the city

Good location, nice friendly staff.

Wifi should be free in the room like most other hotels especially with the price per night.

Close to centre of Causeway Bay:Sogo,Time Square,Windsor,Ikea,welcome supermarket,Fashion Walk,food(best congee in the morning,din Dai Fung lunch/dinner ad Torihana Ramen(best Ramen in hk). Special credit for miss Monica(she is from Myanmar but been working in hK for 12 years),very hard working to clean up the rooms and always with smile to help us! The rooms was big enough,I stayed at deluxe rooms twin bed with around 28m2.... There is Indonesian's church at b2 on Sunday from 8-12 am...about 250Indonesian's tki praise and worship thereeveryweeks,God will bless them and hk too!

Nothing

Close to shopping malls and MTR

No seating area at the Lobby. Ground floor Seating only for the coffee shop.

location

hard mattress and pillows

Courteous and respectful staff, clean, location.

Charged with something we did not consume.(chocolate bar) and clogged shower area drain.

Location was very convenient to MTR stations. Easy to get there with taxis. Concierge was nice.

A bit old looking. Lobby is too disjointed and over crowded. Staff when I checked-in where a bit rude. Confusion and mix up with credit cards.

Location

Needs to be refurbished

Location

Did not clean the room very well. We had to ask them back to make up the beds and the garbage bins were not emptied. No water in the room the first day so I bought some and then realised they did provide it. Quite sloppy in room service.

The breakfast was no where near the standard of last year during the sevens weekend at the 31 st floor .

Fantastic food

The staff in the main, in particular Kit and Andy in the executive lounge were extremely helpful, polite and efficient.

We had an already documented problem with a member of staff - we did not feel we were compensated for this embarrassing experience despite the Duty Manager's apologies. We found the room small and not well designed. One day if had not been serviced by 3.30 pm. Staff in the main were friendly and helpful but lacked sufficient training especially on the Executive Floor - this was a management not a staff problem. We did not see or hear from the butler. We stayed here in 1999 for a considerable time but do not think we will return. On your literature it states we can check out by 6.00 pm but apparently this is not the cases as there was a problem trying to get a 1.00 pm check out. We had problems with noisey guests last night although we appreciate it is Sevens Weekend that is not our problem. There was insufficient food at breakfast and no seating, again not our problem. Your literature is very confusing E.g where it states our guests are allowed in the executive lounge - and apparently are not. We had problems with our bill with added items. I doubt will return to the Regal sadly.

Poor for a 4.5 star hotel. Very old interior!

Very old

Nice hotel. The room was very nice, if a bit dated. Location was convenient.

1) &Quot;Free" wifi is a joke. You can only use it for 15 minutes before it kicks you off for 12 hours, and it is so slow that you can't even check email. 2) "Free" wifi is only available in the public areas, but they won't let you sit in the lounge to use it unless you order something to eat/drink. Not friendly. 3) Because the free wifi is useless, you have to pay $HK130 to use the internet connection in the room. At the prices they charge, it should be included. 4) The temperature controls in the room didn't work, it was always too cold.

For me the beds were hard also on the second morning I wanted to make a cup of coffee but housekeeping had not replaced what I used the first day

there is no free wireless in rooms there is no lobby to seat without drink/eat something

Restaurants around the hotel are good ones

Old room Bathroom drainage not working well Smell

I hot a superior Room ! I had an awsome view of the city . Its really enjoyable .

Its a bit pricy but all hotels in honk kong are expensive ! I had a great stay so it was definatly worth it !

Clean room service Location central. Good English tv channels.

Not 5 star as advertised.

Proximity to shopping and restaurants, clean and comfortable rooms.

One can use free wifi at the lobby only once every 12 hours and maximum of only 15 mins. Mini bar was locked. Not appropriate for family with young children as the tv menu kept on showing previews of adult movies.

The whole experience was crap! The staff are rude and constantly trying to rip you off. You should de-list this place from your service, as it ruins your reputation

1. The reception attitude very poor, the lady keep refuse client question quickly, no smile at all 2. How come need pay extra for wifi?