Regal Riverside Hotel  

1. Internet is not included in the room, they charge 18€ per day. I think in the XXI century internet should be a right, more than a to pay service... 2. When we tried to discuss it, the manager in a irrespective way, offered us "20% discount on the price of internet". It´s not a matter of money, but of principles! In this place, they only understand about money, business and nothing about principles. 3. The room is tiny for the price paid. 4. Hotel far from city center, metro station 10 minutes by bus, though. 5. Not really in front of the river, but in front of the avenue that is in front of the river. Result: noise. 6. No complain forms available. Only a printed survey to fill ¿? (those are two different things).

The staff is not polite at all, and they are very slow! Some of them can't speak english and they so called 4 stars hotel! No free internet, and do not have mineral water in the room. Usually every hotel will give 2 compliment mineral water in the room. But this hotel don't have such thing. And the worse is very far from the city!

Location and ease of transportion to airport and town

It was very clean

We had to pay a $2000 security deposit which staff said we would get back on checking out however,we only got back $1600 when questioning why the staff would not explain why they just said it was correct and would not explain further. We are a family of 5 and booked a double and tripple room the tripple room was clearly not a tripple room a fold out bed was being put in the room as we were accessing the room. Our other family staying in the same hotel had a far bigger room with a propper 3rd bed which was not booked as it was supposed to be a cot! We were charged extra for the tripple they had to pay small supplement. I just felt that the staff were making up tarrifs and were not prepared to discuss the break down of the charges. Therfore I would not stay at this hotel again which is a shame because it was a beautifull and clean hotel. Be aware of the service charge put on the charge of the room which is also not included in the total room cost initially quoted!!!

The room is spacious and cozy, with a nice overview to the river or (in my case on the other side) to a small hill. I loved the decoration inside.

The hotel was crowded at the time I went there - a lot tourist groups. Soundproof no good - Can hear the TV sounds from next doors.

The hotel facilities

Internet connection is mind bogglingly expensive.

The room is twin beds room , very clean and comfortable. The room is facing the river side with herons flying. Very beautiful view.

Clean, good price,convenient location,shuttle bus to airport.

Wifi service in the room is too expensive. Lobby wifi is supposed to be free but it is locked. When we asked about the code of lobby wifi,the receptionist told us that we had to pay for the wifi. When we said lobby wifi was supposed to be free,they told us that,no free wifi afrer 8pm probably.

Great english speaking staff. Clean and organized. Good shuttle services.

Location. Away from the main city, but convenient enough to catch public transits to other parts of the city.

The pool was not available during winter. Should have either an indoor pool or a heated outdoor pool year round.

The rooms are more spacious as compared to other hotel rooms provided in Hong Kong hotels.

I would appreciate it if the Shuttle Bus from the hotel to Sha Tin train station takes a shorter time of waiting. The last I waited was 25 minutes, perhaps shorten the wait to 10 minutes?

A couple of good places to eat (Thai and pizza), easy to get public transportation.

Beds were hard, though not as bad as in China itself. Buffet breakfast selections were sometimes cold. Dreadful "elevator music" in buffet area. Use of hotel computer in business office was very expensive. Somewhat worn carpets in halls and room (11th floor).