I've stayed in this hotel in 2014 and it everything was great. So
when I was travelling to hk again in 2015, without much hesitation, I
chose the same hotel.
To my horror, it didnt live up to my same expectation at all being a 4 star hotel. I stayed for 3 nights in from May 8- May 12, 2015. As usual, I would have expect the normal room service to be carried on during the second day, well it did, but only partially. Imagine, the washroom dustbin was not cleared, 2 coffee mugs not washed, and 2 medium towels were not replenished. The rest, yes it was done and room was made up. Funny, how would the staff do half way and didnt finish another half???
I called the room service when I returned to the hotel at night ard 11pm+, the personnel who answered apologize, but I was too tired to let them in and clean up.
So, some of you might have wondered how did it go for the next day service? Well, yes all was cleaned up BUT again they missed some tissue paper on the table.
Seriously, being a 4-star hotel and I didnt expect this kind of service! What a disappointment because I am indeed a returning customer and have high expectation on you guys!
Shame on your poor standard