The Excelsior  

Fabulous cocktail bar with great views. Very comfortable room with great view

The view from the room over the harbour.

No hot chocolate in the room.

Location (you should improve the cleanliness smells bad when you pass by along the side going to causeway bay area near shopping mall)

Room needs renovation too old to ask for higher rates esp. During our last 3 days of stay. Staff to old ( room service)for the job they dont even care for you.

The staff at the exec. lounge.

I like the courtesy of Excelsior staff in particular those at check-in counter and conceirge.

I didn't like the hotel being promoted specifically for Mainland Chinese tourists. I saw the in-room snacks and setup are more for Mainland Chinese tourists than for international tourists. The carpets are not clean enough that the hotel looks a bit old.

Excellent location for MRT, Shopping and business. As well as the excellent hotel restaurants it is also close to many other food outlets. We enjoyed the great breakfast menu and also the use of the Executive Club Lounge to entertain a guest.

Nothing to complain about.

Great location - Causway Bay shopping and experience is the best in Hong Kong Super Harbour Views Bar and resteraunt at the top is great Excellent staff

The only thing missing is a swimming pool but that is more than made up for everything else.

Almost everything

The room we got this time was pretty big for excelsior. They have a room (710) which is suppose to be for 3 people, so a double bed and a single bed, good for family who travel with a child.

When we got there the bathtub wasn't very clean which doesn't happen often at excelsior.

The location was great. So many places to go near the hotel

It takes a while to check in

location.

Location is the best. Near to the shopping center in causeway bay area. Easy access to MTR station. When I need a taxi, the meeter greeter help me to find the suitable taxi and ask the driver to bring me to my destination thru the short way. The staff very helpful and responsive.

Old design

Its the excellent service thats why I chose to stay at The Excelsior.

So far none.

Its the location and accesibility to the malls and shopping area.

Location was great, good view, easy to get to all transport links. Helpful staff.

Hotel accommodation needs updating it all looks and feels tired and carpets were not clean. Hotel lobby was very crowded all the time and felt like a station thoroughfare.

Excellent location for shopping, food. Very close to MTR Super king size bed.

Room interior is dated. Room rates are rather high for a 4 star (max) hotel. Would have expected at least daily newspapers for the nightly HKD 3050 I am paying for triple sharing.

It's location is good

It's an old tired hotel that is very overpriced

Excellent service : faster service for check in

Location

The location is perfect. It is near to the exhibition center and also very near to the mall for shopping

We have to wait until 10.30 pm to get the room

spa breakfast location

old carpet in the room narrow shower/bathtub Old and worn down decoaration in the room

The Staff is amazing! The front desk manager was so friendly an so were all the other employees. Very helpful and courteous. The staff is definitely the reason why I will stay at this hotel again.

location near all sight seiing aroun causeway bay

price is too expensive, no pool and others facilities

Everything. The staff were the best, very pleasant and helped you when every you asked. We stayed in a superior Room on the Executive Floor and is was excellent. Could not be faulted.

Staff are professional, hotel is a bit dated but the rooms are comfortable

A couple of issues with the food in the Dickens Bar, also the breakfast buffet could be improved. I remember it being better from previous visits.