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Hysan Place (0.2 miles)
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Newest reviews for The Excelsior

  • Anonymous
      Hong Kong
    August 26, 2014

    Too much noise early, mainly hearing next day vacuum, Smelly water during toilet flushing, it seems they recycle the water for toilet flushing,

    6.7

  • Aprilia
      Indonesia
    August 5, 2014

    The service from the moment we entered the hotel, checked in ( by the way, our room was upgraded to harbor view side) till we went into our room was smooth. We got a room as requested so we were happy... It was a luxurious location as the malls were right on your doorstep!

    The AC was quite difficult to adjust, no low, med or high buttons... only on & off

    7.5

  • Peifen
      Taiwan
    August 5, 2014

    The guest room was old and it smelled not good. The room is not large.

    5.4

  • Christine
      Philippines
    August 4, 2014

    Location. At the heart of causeway bay. Airport express shuttle bus stops directly at the hotel. Clean. Friendly and excellent staff. They surprised us with a sumptuous birthday cake for my friend. Such a lovely and thoughtful gesture.

    A bit old and outdated. Small size of rooms and bed. They still charge for WIFI unlike most of the hotels in HK which gives free wifi. Even in the lobby, they don't give free wifi access to guests.

    7.1

  • Angela
      Singapore
    July 16, 2014

    Excellent location, House scent in the lobby Very good service from all sectors of staff Very good portugese egg tarts at the expresso bar

    Small twin beds Not so comfortable mattresses Small tv Ordinary toiletries

    7.5

  • Anonymous
      Indonesia
    July 6, 2014

    The bathroom flood

    6.3

  • Anonymous
      Australia
    June 27, 2014

    The view, the friendliness & helpfulness of the staff

    It is looking a bit tired. Really needs refurbishing. The smell of damp in our room

    8.3

  • Graham
      Thailand
    June 26, 2014

    I like Excelsior because of my younger day memoir, I first visited HK in 1978 and I stay in Excelsior with our basketball school team. I brought my family to stay there so that they will know where I started in HK for my first well impressive experience.

    Expensive already

    9.2

  • Bee
      Singapore
    June 26, 2014

    Excellent location in Causeway Bay. Going to Disneyland, Ocean Park & The Peak was easy and quick. Room was clean and comfortable.

    7.5

  • Anonymous
      Singapore
    June 24, 2014

    Checking in took 15 mins.

    5.8

  • Anonymous
      Indonesia
    June 22, 2014

    the facility and breakfast is OK

    We don't like the location

    4.6

  • Kwee
      St. Maarten
    June 22, 2014

    Location

    Waiting time during check out.

    8.8

  • Anonymous
      United States of America
    June 17, 2014

    Location

    Disturbance from maintenance.

    6.3

  • Michael
      New Zealand
    June 15, 2014

    I had been travelling for over a month this was the best hotel I stayed in.

    10

  • Marina
      Russia
    June 11, 2014

    Excellent location, very good breakfast and restaurants

    The price is too high

    7.1

  • Anonymous
      Philippines
    June 11, 2014

    The bar on the LG.

    8.3

  • Delfin
      Philippines
    June 9, 2014

    Everything is great

    9.6

  • Lynne
      Australia
    June 6, 2014

    Rooftop Bar & Grill, Concierge service, check in & out staff all very helpful

    Room and bathroom very small.

    8.3

  • Wynthia
      United States of America
    June 4, 2014

    The location was great. The staff is great. The breakfast package or executive package was worth the price we paid. I would book the suite again as well because of the space and comfort. This hotel has everything except a pool.

    There is nothing I can put in this response.

    10

  • Michelle
      Singapore
    June 1, 2014

    Superb service. I left my storybook on the table and when I returned to the room at night, I found a bookmark from the hotel on top of my book!

    8.8

  • Anonymous
      China
    May 31, 2014

    The location is really excellent. It's in the middle of Causeway Bay, close to anything you need! We booked triple room as we were group of 3. The room has enough space for 3 persons. The bathroom is relatively small. Nice harbour view. Free shutlle bus to HK station for going to the airport.

    We stayed in the first week of May and there was construction going on right in front of the hotel, so it was kind of noisy during the day. The noise of traffic on the road sometimes bothered us, especially when there was ambulance passing by. The room, carpet and furniture look very old and worn out. Wifi charge is expensive. Even the room rate looks reasonable, but with Wifi charge and tax, the total charge goes up when checking out. Now many hotels, even a cheap business hotels offer free Wifi around the world. I wonder this hotel will still keep charging for Wifi.

    7.1

  • Gyung
      South Korea
    May 30, 2014

    Everything was good! Location excellent!

    8.3

  • Anonymous
      Russia
    May 29, 2014

    nice gym

    very big and crowded hotel

    7.1

  • Tammy
      India
    May 29, 2014

    excellent location, close to shopping, metro and ferries. Abundent buffet breakfast

    10

  • Debbie
      United Kingdom
    May 29, 2014

    Staff very helpful. Spoilt me for my birthday

    Woke up by the 12 o'clock gun everyday as room overlooked. But most people would not be in bed that late

    8.3

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