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281 Gloucester Road, Causeway Bay, Hong Kong – Show map
Excellent location – rated 9/10! (score from 261 reviews)
Rated by guests after their stay at The Excelsior.
Get instant confirmation with FREE cancellation on most rooms!
The most recent booking for this hotel was made on Aug 27 at 11:53 PM from Indonesia.
6 Reasons to Choose The Excelsior
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261 verified reviews
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The Excelsior's staff speak: English
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Sauna, Fitness Center, Spa, Massage
Food & Drink
Bar, Breakfast in the Room, Restaurant With Dining Menu, Buffet-Style Restaurant, Special Diet Meals (upon request)
WiFi is available in all areas and costs HKD 130 per 24 hours.
WiFi is available in all areas and costs HKD 35 per hour.
Private parking is available on site (reservation is needed) and costs HKD 250 per day.
Room Service, Packed Lunches, Airport Shuttle, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Private Check-in/Check-out, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, Designated Smoking Area
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 12 years stays free of charge when using existing beds.
Free! One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are not allowed.
Cards accepted at this property
The Excelsior accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 261 reviews
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Too much noise early, mainly hearing next day vacuum, Smelly water during toilet flushing, it seems they recycle the water for toilet flushing,
The service from the moment we entered the hotel, checked in ( by the way, our room was upgraded to harbor view side) till we went into our room was smooth. We got a room as requested so we were happy... It was a luxurious location as the malls were right on your doorstep!
The AC was quite difficult to adjust, no low, med or high buttons... only on & off
The guest room was old and it smelled not good. The room is not large.
Location. At the heart of causeway bay. Airport express shuttle bus stops directly at the hotel. Clean. Friendly and excellent staff. They surprised us with a sumptuous birthday cake for my friend. Such a lovely and thoughtful gesture.
A bit old and outdated. Small size of rooms and bed. They still charge for WIFI unlike most of the hotels in HK which gives free wifi. Even in the lobby, they don't give free wifi access to guests.
Excellent location, House scent in the lobby Very good service from all sectors of staff Very good portugese egg tarts at the expresso bar
Small twin beds Not so comfortable mattresses Small tv Ordinary toiletries
The bathroom flood
The view, the friendliness & helpfulness of the staff
It is looking a bit tired. Really needs refurbishing. The smell of damp in our room
I like Excelsior because of my younger day memoir, I first visited HK in 1978 and I stay in Excelsior with our basketball school team. I brought my family to stay there so that they will know where I started in HK for my first well impressive experience.
Excellent location in Causeway Bay. Going to Disneyland, Ocean Park & The Peak was easy and quick. Room was clean and comfortable.
Checking in took 15 mins.
the facility and breakfast is OK
We don't like the location
Waiting time during check out.
Disturbance from maintenance.
I had been travelling for over a month this was the best hotel I stayed in.
Excellent location, very good breakfast and restaurants
The price is too high
The bar on the LG.
Everything is great
Rooftop Bar & Grill, Concierge service, check in & out staff all very helpful
Room and bathroom very small.
The location was great. The staff is great. The breakfast package or executive package was worth the price we paid. I would book the suite again as well because of the space and comfort. This hotel has everything except a pool.
There is nothing I can put in this response.
Superb service. I left my storybook on the table and when I returned to the room at night, I found a bookmark from the hotel on top of my book!
The location is really excellent. It's in the middle of Causeway Bay, close to anything you need! We booked triple room as we were group of 3. The room has enough space for 3 persons. The bathroom is relatively small. Nice harbour view. Free shutlle bus to HK station for going to the airport.
We stayed in the first week of May and there was construction going on right in front of the hotel, so it was kind of noisy during the day. The noise of traffic on the road sometimes bothered us, especially when there was ambulance passing by. The room, carpet and furniture look very old and worn out. Wifi charge is expensive. Even the room rate looks reasonable, but with Wifi charge and tax, the total charge goes up when checking out. Now many hotels, even a cheap business hotels offer free Wifi around the world. I wonder this hotel will still keep charging for Wifi.
Everything was good! Location excellent!
very big and crowded hotel
excellent location, close to shopping, metro and ferries. Abundent buffet breakfast
Staff very helpful. Spoilt me for my birthday
Woke up by the 12 o'clock gun everyday as room overlooked. But most people would not be in bed that late
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