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281 Gloucester Road, Causeway Bay, Hong Kong, Hong Kong – Show map
|Standard King Room|
|Standard Twin Room|
|Superior King Room with Side Harbour View|
|Superior Twin Room with Side Harbour View|
|Deluxe King Room with Harbour View|
|Deluxe Twin Room with Harbour View|
|Executive Superior King Room||
|Executive Superior Twin Room||
|Executive Suite with Partial Harbour View||
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453 properties in Hong Kong
Including hotels, apartments, villas and more.
277 verified reviews
They speak your language!
The Excelsior's staff speaks: Chinese, English
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When you book with us your details are protected by a secure connection.
Sauna, Fitness Center, Spa, Massage
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant, Special Diet Meals (upon request)
WiFi is available in all areas and costs HKD 130 per 24 hours.
WiFi is available in all areas and costs HKD 35 per hour.
Private parking is available on site (reservation is needed) and costs HKD 250 per day.
Room Service, Packed Lunches, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Private Check-in/Check-out, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities
Paid WiFi, Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, Designated Smoking Area
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 12 years stays free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 276 reviews
Value for money
Show reviews from:
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Toilet and bath it's time to renovate
Elevators a bit old and slow to arrive.
Welcoming and attentive staff
Terrible reservation service. I had reserved the room via Booking.com but had requested to have the room cancelled as I have another booking at a different hotel. The reservation manager did not attempt to help and kept referring me to Booking.com despite having the ability to have the room cancelled. Very disappointing service.
There are no nice places to sit in the lobby...it is a very high traffic hotel with lots of conferences and people passing through. I really didn't like having to pay so much for Internet in this day and age.
Location...near the Rugby 7s and in the heart of Causeway Bay; also like the gym
not free wifi
Good Location which easy access to MTR
It's a bit tired now, hence it needs refurbishment, especially for the price
Location was great, and staff very helpful and kind. Top bar maybe the best!! Also has a handy shopping centre right next to it
Paying for wifi
Staff all very friendly and helpful
first day hotel supply fruit without saying anything, but remain days no supply, I asked hotel why, but no reply. We just want to be informed why.
best is location
Too many people at Checked-In/Out area. I was worried that my luggage got lost since they kept them at the taxi stand area while still serving other customers to get on taxi. I was so worried that I kept them with me while waiting in line.
Size of room was good. Service was relatively good. Location is very good, very convenient to access nearby shops and food.
Hotel old and bathroom are old and need to be renovated.
WiFi and Location
We hope excelsior give free wifi and free breakfast to their guest.
We really loved our stay at the Excelsior for our new year celebration. The room was with a harbor view and were thrilled by the fireworks show on 31st midnight. Also the area around is very lively with lots of shopping and entertainment. Would definitely consider it next time.
It is way over priced as the rooms and furniture are old, needs upgrading.
24/7 gym, great staff and location. Service is great!
Having to pay for wifi No walk in shower
No free wifi
Almost everything except paid wi fi n no bpl tv channel
Building is a little old already
Location Staff very attentive Facilities and restaurants Free Cocktail hour
Upgrade wasn't fantastic room was still very basic seemed no upgrade at all
Everything is great
Having to leave
Breakfast and Wifi are chargeable
Very comfortable bedroom
There is a slightly musty smell in the landings outside the rooms, it does not affect the rooms themselves.
The Excelsior is well located, comfortable and has really friendly staff. There are "smarter" places in HK but they lack the remarkable feeling of all-round competence this place has. The ground floor coffee bar is a good example of how well the place runs.
Having to pay for the wi-fi - and not a good connection.
Staff Breakfast Rooms Comfort Nearly everything
worth upgrading to a harbour view room; very comfy beds; you can use the shower facilities after check out and before heading to the airport for the overnight return flight
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