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281 Gloucester Road, Causeway Bay, Hong Kong, Hong Kong – Show map
Excellent location – rated 9/10! (score from 281 reviews)
Rated by guests after their stay at The Excelsior.
|Standard King Room|
|Standard Twin Room|
|Superior King Room with Side Harbour View|
|Superior Twin Room with Side Harbour View|
|Deluxe King Room with Harbour View|
|Deluxe Twin Room with Harbour View|
|Executive Superior King Room|
|Executive Superior Twin Room|
|Executive Suite with Partial Harbour View|
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281 verified reviews
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The Excelsior's staff speaks: English
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Sauna, Fitness Center, Spa, Massage
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant, Special Diet Meals (upon request)
WiFi is available in all areas and costs HKD 130 per 24 hours.
WiFi is available in all areas and costs HKD 35 per hour.
Private parking is available on site (reservation is needed) and costs HKD 250 per day.
Room Service, Packed Lunches, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Private Check-in/Check-out, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, Designated Smoking Area
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 12 years stays free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 281 reviews
Value for money
Show reviews from:
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Overlooking Victoria Harbor, the Harbourview offers well-furnished rooms a 5-minute walk from Wan Chai MTR subway station. It features an on-site restaurant and Wi-Fi access in the entire hotel.
Score from 3116 reviews Good
The Excelsior is well located, comfortable and has really friendly staff. There are "smarter" places in HK but they lack the remarkable feeling of all-round competence this place has. The ground floor coffee bar is a good example of how well the place runs.
There is a slightly musty smell in the landings outside the rooms, it does not affect the rooms themselves.
Staff Breakfast Rooms Comfort Nearly everything
Having to pay for the wi-fi - and not a good connection.
worth upgrading to a harbour view room; very comfy beds; you can use the shower facilities after check out and before heading to the airport for the overnight return flight
Service from room service staff was excellent.
Some confusion with reception not understanding my friend was arriving a day later than myself. Giant pillows
Hotel and room quality high and fairly priced.
cost of wifi.
Just a good all road hotel and good location.
Looking a bit tired in the rooms. But they do have a major update in hand.
Staff made me feel very welcome. Nothing was to much trouble. Thank you
Paying for wifi
Great location on Harbour at Causeway in the centre of the action and close to transport.Fabulous full on Harbour view.Excellent and knowledgeable staff willing to answer any questions and offer suggestions. Very comfortable beds.
The rooms are a little bit dated especially the bathroom,quite small and nothing special.Also would be great if there were a pool.
The staff were incredibly accommodating and genuinely wanted to please you.
Staff service Upgraded room View from room Prime location
Not very good ventilation in bathroom
location bar tender in -1F
wifi connection is poor
wifi connection is poor
all of it - and the perfect staff in the bar - good relax time !
Checking out queue was long - but was on final checkout time (12) so next time I come one hour earlier down : )
Excellent location. With big malls and subway station right next to the hotel. Check in and check out were done so fast and kindly.
Far more electricity sockets could be built......it is rather inconvenient and not up to the modern standard. More tv channels could be installed, like movie channels and local news channels. Shavers not provided...
Location, quality of room and overall hotel facilities. Good value for money! We found the Cantonese restaurant in the hotel better than a 2 Michelin star restaurant we went to in Kowloon.
The room is clean n good view
Thanks for everything be back soon to the best hotel in hong kong.
We stayed on the way back from Australia-my second stay in a harbour-view room for 2 nights. Fabulous location great views. Emails ahead of our stay were answered promptly requests confirmed. Daily supply of fresh fruit&water appreciated. Old fashioned courtesy much appreciated. Great breakfasts
Easy access to major shopping complex within walking distance F&B convenient Room is clean and comfortable Staff attentive and responsive Taxi at door step
Waiting time to get taxi to Kowloon as many taxi drivers decline Bad experience at recent stay with charges on pay TV due to wrong clicking of the program Total three charges but waive one despite appeal Not considerate on appeal as we have poor eyesight on the button to select
Too much noise early, mainly hearing next day vacuum, Smelly water during toilet flushing, it seems they recycle the water for toilet flushing,
Location, service and facilities
Price a bit high and many mass tourists from mainland china this time
The service from the moment we entered the hotel, checked in ( by the way, our room was upgraded to harbor view side) till we went into our room was smooth. We got a room as requested so we were happy... It was a luxurious location as the malls were right on your doorstep!
The AC was quite difficult to adjust, no low, med or high buttons... only on & off
The guest room was old and it smelled not good. The room is not large.
Location. At the heart of causeway bay. Airport express shuttle bus stops directly at the hotel. Clean. Friendly and excellent staff. They surprised us with a sumptuous birthday cake for my friend. Such a lovely and thoughtful gesture.
A bit old and outdated. Small size of rooms and bed. They still charge for WIFI unlike most of the hotels in HK which gives free wifi. Even in the lobby, they don't give free wifi access to guests.
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