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West Bay Roatan, 34101 Pensacola – Show map
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1 property in Pensacola
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34 verified reviews
They speak your language
Hotel Henry Morgan's staff speaks: Italian, French, Spanish, English
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Outdoor Pool (all year), Grounds, Terrace
Golf Course (within 2 miles), Snorkeling, Fitness Center, Massage, Entertainment Staff
Food & Drink
Bar, Buffet-Style Restaurant
WiFi is available in public areas and charges apply.
Free! Free private parking is available on site (reservation is not needed).
Airport Shuttle (surcharge), 24-Hour Front Desk, Daily Housekeeping, Meeting/Banquet Facilities, Souvenir/Gift Shop
Safe, Shops (on site)
Italian, French, Spanish, English
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! Up to two children under 4 years stay free of charge when using existing beds.
One older child or adult is charged USD 99 per person per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the credit cards for more info.
Based on 34 reviews
Value for money
Show reviews from:
The Paradise Oceanic Hotel is an adults-only property in Roatán. It features 2 outdoor pools, Wi-Fi access and the breakfast buffet is included.
Score from 65 reviews Excellent
In the heart of West End Beach and a 5-minute boat trip from West Bay Beach, the beach-front Splash Inn Dive Resort features an on-site restaurant, a private dock and massage treatments.
Score from 39 reviews Excellent
This resort features a terrace with a swimming pool, free Wi-Fi throughout the property and a private beach area in Fantasy Island, connected to the Roatan Island by a bridge.
Score from 10 reviews Good
The Infinity Bay, Spa & Beach Resort is 65 ft from the West Bay Beach. It features free Wi-Fi, a swimming pool with waterfall and a coral reef in front.
Score from 75 reviews Very good
The pool was lovely, just a shame it wasn't cleaned so swimming meant ingesting a gallon of flies. The location great, right on the beach and the coastline is really beautiful.
The rooms and bathrooms are very basic, old and tired. There were cockroaches in my bed and ants all over the floor. There is no ceiling fan, just an air-conditioning unit which had no controller. Only on or off. Off meant you couldn't sleep because it was too hot. On meant you couldn't sleep because it was absolutely freezing and sounded like a tractor engine. Seriously the loudest ac I have ever come across. The staff on the reception desk were rude and unhelpful. There were no cushions on the sun loungers on our first day, and instead of saying they'd find someone to get some we were sent from pillar to post to try and find someone who might know where they were. Eventually a very confused looking man appeared with some dirty ones he found on the beach. The WiFi was $5 an hour. Considering we were paying £130 a night to stay there it would have been nice if it was free. Although the waiting staff were very kind, meal times were a little depressing. The dinner hall is freezing cold and characterless and the buffet style food uninteresting and dry and a lot of items being feasted on by flies which is off putting. I was woken at 7am one morning by four cleaners playing a game outside my door, screaming and laughing at the top of their voices and running up and down. The gym was a joke. One of the reasons i booked to stay at this resort was for the advertised fitness centre / Gym. This was honestly the most appalling gym I have ever seen. It is a small hut with no fan and no a/c. No CV equipment apart from a rusty bike and a few dangerous looking weights lying about. A real disappointment and in no way value for money.
I liked the location and the beach, which is awesome, Some staff were nice and helpful, The new Villas are very nice and comfortable, drinks were OK, and the food was not terrible, variety was not much but it was not bad.
A lady from reception was not nice, not a good attitude, there was no soap for the first 3 days, the shower head needs replacement, the air conditioning did not work the day we arrived, it took a whole day to fix and it did not cool all that well, the drinking water was dirty, when we refilled our bottles you could see floating little pieces of something (leaves or algae),
The free drinks, the food was ok, the beach was good, the snorkling was the best!
Hard bed and pillows, you can only utilize bottled water for consumption (and brushing teeth), and a little confusing if you dont speak Spanish
The bartender was nice.
*the front desk she was the other representation of the hotel I forgot her name. She was not a young lady, for sure was there on my last day. * NEEDS UPDATES. Room had MOLD all over. Windows crack. One towel for three people, they did not want to give us 2 more. Lights in the room all horrible.
I like the beach is awesome
They change my reservation, poor customer service,the rooms needed tobe more clean, there was lots of flies on top of the food.I was seek because of that
proximity to the beach, the bar and restaurant staff were very courteous and attentive.
The staff was a little rude, upon arrival, and some of the reservations were cancelled without notice. They tried to charge extra to change room, and restaurant hours were short. The pool needed better cleaning. Could have used better lighting in the corridors.
The location was great! The hotel amenities were good ie: pool, food, bar on beach made the best drinks.
On arriving my reservations were not correct! Levi was as helpful as possible. The next day I found myself at the reception desk again for about 45 minutes again along with a complaint about my room. This hotel has one ramp for individuals with luggage. An extreme inconvenience, as well as the rooms are very far from reception area and not enough lighting on the path. I requested room changes twice because it was so far.
Excellent value for money. I have seen many complaints in other reviews, but you get what you pay for. Staff, location and room size are perfect. The hotel grounds are very spacious and green, and they are on the best part of the beach. I would book again next time when I go to Roatan.
The wifi access. This should really cover the whole hotel and not just the reception area. Some people still need to work during holidays.
Nice island feel to the resort. Nice staff, great food and beautiful location.
Shuttle wasn't there to pick me up at the airport. Bathroom was just okay
beautiful beach; best sand I've been in; hardworking, attentive and super friendly staff; just a walk along the beach for a change of restaurants, bars, live music
food wasn't great and didn't change much, but it was fine for an all inclusive;
I liked how politely employees treated us. The beach was nice and clean.
The facility was always something broken, such like the toilet and water getting stuck in the shower, poor pressure in shower and toilet.TV not clear and cable off and on at all times that we spend in the room. To many ants inside the room. Distance between us and our friend's to far with no phone at all in the Villas. Will not visit this Hotel again and will not recommended to nobody.
Paper-thin walls, cheap, falling apart furniture, terrible mattress and pillows, shabby sheets, dirty premises, tasteless, watered down drinks, overpriced and very slow Internet wi-fi connection available only in the lobby.
Food, location, staff.
Running water was salty.
It´s just right in front of the beach
Facilities were old and not well maintained. One day the house keeping didn´t leave new towels for us and we had to ask for them several times. Bathrooms were not clean and you could even see the mold on it. When we first arrived the booking was not correct on their system and the front office personnel´s first reaction was "we can´t do anything about it" instead of trying to find out what was the problem and after a while they decided to check and solve the problem.
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