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Newest reviews for Infinity Bay, Spa & Beach Resort

  • Igor
      Honduras
    August 20, 2014

    Sunset

    Pricy

    9.6

  • Jorge
      Honduras
    July 20, 2014

    Amazing place

    No complain

    9.6

  • Charles
      United States of America
    June 23, 2014

    The staff was exceptional. Attending to our every needs. The property is on the beach with great access to many trips. It's pool was great. The food was good at each meal.

    The first 2 nights, there was a church revival in the property next door that Infinity Bay had no control over but was very loud.

    10

  • Soraya
      United States of America
    June 17, 2014

    Pay attention to your receipt they added things that we did not do like visited the monkey sanctuary and couples massage

    7.1

  • Angeline
      Canada
    May 29, 2014

    I was very impressed by the attention we received from the staff at breakfast even though it was presented as a buffet. They were friendly and courteous to the point of being disarming. The breakfast itself was excellent with a good selection which changed from day to day. The beach was exceptionally beautiful and was kept clean. The landscaping was very pretty. The bed and pillows in our room were very comfortable, and there was ample space in the dressers and closet to keep clothes and personal items. The staff at the reception were very helpful and patient and answered our questions adequately. The beach towel service was good and the staff were friendly and helpful. Some of the towels are a bit worn, though, and could do with a change. We had a room with a pool view and it was close to the beach which was wonderful and convenient. However, that meant we were close to the entertainment at the beach bar which was rather loud.

    The meals served at the beach bar could be improved. I only ate there twice, because one meal I ordered did not correspond to the menu, and to my surprise, considering the reputation of the hotel, the bread served was mouldy. I informed the server about the mistake in the order and it was quite promptly corrected, and an extra drink was provided on the house, which was nice. However, I did not get a chance to inform the server about the mouldy bread as he seemed to be in an awful hurry, and rushed about from table to table. The entertainment which was provided at the beach bar that day was, sad to say, also extremely and unnecessarily loud and not very good. All in all, because of this negative dining experience on the day we arrived, we did not get a good first impression of the hotel . The second meal I ordered at the beach bar on another day, a local dish, was unfortunately too salty. I was able to compare the quality as I had tried a similar dish at another establishment earlier in the week which was very good. We booked two rooms and the sofa bed in one of the rooms was broken and so we asked for another room, but lost the space and the view. The blinds in the twin room we were assigned unfortunately did not afford too much privacy, especially when the lights were on. The sofa bed in the other room was also not very comfortable. The rooms were well cleaned every day, but the towel service in one room was inconsistent. On one day, we didn't have bath towels replaced and had to request for them twice. On another day, the hand towels were missing, so we made do.

    8.8

  • Theresa
      United States of America
    May 5, 2014

    Excellent snorkeling right off the beach, good pool, really nice rooms. Best beach on the island, very helpful and accommodating staff.

    9.6

  • Miguel
      United States of America
    April 23, 2014

    I did not like the towel policy since people cannot be focused on not losing a towel for a 20 $ charge per towel, the lobby woman asked me setiously at check out to go back to the room and get the towels or she would charge the money

    10

  • Roberto
      Guatemala
    April 21, 2014

    Loved the villa, pool, beach area. Nice ocean/beach views.

    Had to book day activities elsewhere, poor attention from the tour operator.

    7.1

  • Anonymous
      United States of America
    April 12, 2014

    Liked the one bedroom condo with kitchen.

    Not as clean as we liked. Seems we were always looking for towels. Beach was too small - always very crowded - although not a fault of the hotel.

    7.1

  • Christina
      United States of America
    April 12, 2014

    Our room, the pool & beach were awesome! Breakfast buffet had a good variety of foods.

    The pool bar was often out of piña colada & daiquiri mix.

    9.6

  • Kara
      United States of America
    April 3, 2014

    Very friendly, attentive staff in the breakfast area, bar and activities desk. Our two-bedroom villa/condo with garden view was spacious, comfortable and quiet. Water quality (it's purified) and water pressure were fantastic. The International Breakfast Buffet is good quality, with many choices. Infinity Bay's location is excellent, with a beautiful beach and easy walking to many restaurants along the shore. It feels like a community and we plan to return. One of our favorite things was going on a sailing excursion with Captain Alex. Highly recommend anyone staying at Infinity Bay speak with Avi or any of the Activities Directors; they know their stuff about Roatan excursions and off-property fun.

    Our check in experience was disappointing. The condo was not ready on our arrival and instead of giving us the property orientation/overview, they sent us to the bar to wait without any kind of estimated time to resolve. It took two hours. Not a great way to start our vacation, even with the weak free rum punch as a consolation. In addition, the WiFi did not work in our room, so we had to connect to our next door neighbors. During peak times, the WiFi was slow and spotty. Beach towels were difficult to get, unless you got them before 9-9:30am, so plan accordingly. Lastly, the dive shop is not well marked as you walk through the Infinity Bay property (it is in the basement level of one of the buildings), not consistently staffed and not always open during the hours posted. The dive masters are highly qualified, however.

    9.6

  • James
      United States of America
    March 30, 2014

    Beautiful location, fantastic diving and dive operator (Infinity Divers), staff was friendly, pool and beach were wonderful. We will definitely return again.

    Really nothing major. Would be nice if there was a larger grocery closer but that's not the resort's fault.

    9.2

  • David
      United States of America
    March 30, 2014

    One of the most beautiful beaches in the world. Staff very friendly and helpful. Grounds are spectacular. Snorkeling and Scuba 50 feet off of shore. Very gentle surf. Everyone was very pleasant and trustworthy. Will gladly come back again. Pool is very large and picturesque.

    This is not a hotel to come to if you are disabled or cannot climb a lot of stairs. Meals are served at the top of two long flights of stairs. The only elevator in the main building has not worked for over 6 months. To even get to the building where meals are served requires a long ramp or an additional flight of stairs. To get down to the beach you will have to negotiate a stairway without a hand railing However, when you finally get to the beach, it is spectacular

    9.6

  • Fernando
      United States of America
    March 27, 2014

    very well located and facilities

    lack of attention from some personnel specially serving areas dinner and so for

    7.1

  • Lawrence
      Canada
    March 22, 2014

    The staff was outstanding. Took care of our every need. The whole Island is so laid back, but the staff still makes sure you are well taken care of.

    If you are going to call it all-incluse, then make actually all-incluse. One beer is included but my beer isnt? Chincy.

    10

  • William
      United States of America
    March 18, 2014

    The beach, snorkeling and location

    No hot water, AC did not work well

    7.5

  • B
      United States of America
    March 17, 2014

    The beach was beautiful. The grounds were amazing and staff were nice.

    The room had a horrible urine smell. Many of the towels were worn out. There was not extra bedding and the pillows were not good, the bed could have been more comfortable.

    6.7

  • Carol
      United States of America
    March 13, 2014

    This was our first time to Roatan, and we thought Infinity Bay was a great location, fantastic beach, pool, etc. Staff were all very nice,friendly, pleasent, personal, and really tried to hustle with their service. Unfortunately in spite of their efforts service was sometimes a bit slow not just at Infinity Bay but all the restaurants along the beach. This was probably more due to poor organization and short staffing, as everyone really tried to make it great service. Our condo was really nice, but be prepared to climb stairs, as this one was on the 4th floor (we didnt mind, needed the exercise). We used West Bay Divers for a refresher and all of our dives, they were excellent! Power can be an issue, it went out one night at a restaurant so we finished up our dinner by candlelight. Power was out in that entire area for more than 2 days, but Infinity Bay ran everything by generator. Wifi was there but a bit spotty. We would definitely come back to Roatan for another diving vacation.

    Condo did not have items like , paper towles, or dishcloths. Also not very well stocked as far as glassware, and no pitcher to make drinks, no basic condiments like salt and peper. Water pressure was pretty low, it took awhile to take a shower, but not surprising as it is an island. We did not use the dive shop at the resort as we were not impressed with them.

    7.9

  • Amanda
      United Kingdom
    February 26, 2014

    Very relaxing. It was an R&R trip for my daughter and her friend working as volunteers in Honduras. It completely matched my expectations for them. The beds were amazingly comfortable!!

    I would have preferred if there were a gym on site. Also I would have liked a massage but this was only available on the beach,not in peaceful conducive surroundings I would require. At times it appeared we were second class citizens compared to people who were obviously regular visitors to the resort.

    8.8

  • Agustin
      Argentina
    January 24, 2014

    scuba diving shop in the hotel

    8.8

  • Lori
      United States of America
    January 5, 2014

    Best resort on Roatan. Beautiful beach. Friendly staff. Room was clean and very pretty. Best view ever.

    WiFi didn't work in our room.

    10

  • Anonymous
      United States of America
    December 26, 2013

    Room/suite was very nice and comfortable Pool was terrific Beach was good

    Food was not up to expectations Rain! Room cleaning was slow Difficult to get to because of poor road conditions

    5.8

  • Oswaldo
      Guatemala
    November 9, 2013

    - Hotel Location -Security -Hotel instalations -Hotel pool

    - Elevator of the hotel was malfuntioning - Water pressure was not strong at showers

    8.3

  • Ramiro
      Guatemala
    October 31, 2013

    Good atention in the Bar in the pool area.

    The breakfast buffet is good, but they offer only coffe and not natural juices. There do not offer teas.

    8.8

  • Anonymous
      United States of America
    October 23, 2013

    Awesome Location Clean Pool Security Beautiful landscaping Great accommodations

    Pricey breakfast buffet No gym/work out facility

    9.2

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