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West Bay Beach Road, 34101 West Bay, Honduras – Show map
Excellent location – rated 9.3/10! (score from 74 reviews)
Rated by guests after their stay at Infinity Bay, Spa & Beach Resort.
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12 properties in West Bay
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74 verified reviews
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Infinity Bay, Spa & Beach Resort's staff speaks: Spanish, English
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Outdoor Pool (all year), Grounds, Terrace, Sun Deck
Golf Course (within 2 miles), Fishing, Canoeing, Hiking, Cycling, Diving, Horseback Riding, Snorkeling, Water Sports Facilities (on site), Sauna, Spa, Massage, Private Beach Area, Bicycle Rental
Food & Drink
Bar, Restaurant with Dining Menu, Snack Bar, Special Diet Meals (upon request)
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Tour Desk, Baggage Storage, Concierge Service, Laundry, Ironing Service, Meeting/Banquet Facilities, Honeymoon Suite
Newspapers, Safe, Air Conditioning
From 3:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 1 year stays free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 74 reviews
Value for money
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staff rude , they were always texting. are shower was leaking all over the floor had to be moved to another room ordered fry fish they said they were out AC was broken in the restaurant.
The resort is neat, the swimming pool is nice, the beach is narrow but full of chairs for sunbathing, and you can borrow kayaks for free. The kitchen is great, although some extra kitchenware would be welcome. Meals at home are recommended but difficult to get food around. The air conditioning is strong but a little noisy. But the most impressive is the coral reef 50 meters from the coast, particularly by the end of the beach. The service to and from the ferry port was good.
I had some issues with the staff: first they didn't know why my reservation was more expensive than indicated in my booking.com reservation (breakfast was not included and is 10$ per person). Then it took three calls and four days to fix the light at the entrance of the room. One day, the two keys stopped from working, and I had to go to the reception (like 100 m. in the middle of the heat) for a new one. Finally, they wouldn't let us stay one extra hour when we had to leave the room, from 11 to 12! Other problems include lack of places to do grocery shopping in West Bay, and really small places in West End. The resort has no formal restaurant and no Spa yet! The sofa-bed is not very comfortable, the mattress is very thin.
The staff was exceptional. Attending to our every needs. The property is on the beach with great access to many trips. It's pool was great. The food was good at each meal.
The first 2 nights, there was a church revival in the property next door that Infinity Bay had no control over but was very loud.
Pay attention to your receipt they added things that we did not do like visited the monkey sanctuary and couples massage
I was very impressed by the attention we received from the staff at breakfast even though it was presented as a buffet. They were friendly and courteous to the point of being disarming. The breakfast itself was excellent with a good selection which changed from day to day. The beach was exceptionally beautiful and was kept clean. The landscaping was very pretty. The bed and pillows in our room were very comfortable, and there was ample space in the dressers and closet to keep clothes and personal items. The staff at the reception were very helpful and patient and answered our questions adequately. The beach towel service was good and the staff were friendly and helpful. Some of the towels are a bit worn, though, and could do with a change. We had a room with a pool view and it was close to the beach which was wonderful and convenient. However, that meant we were close to the entertainment at the beach bar which was rather loud.
The meals served at the beach bar could be improved. I only ate there twice, because one meal I ordered did not correspond to the menu, and to my surprise, considering the reputation of the hotel, the bread served was mouldy. I informed the server about the mistake in the order and it was quite promptly corrected, and an extra drink was provided on the house, which was nice. However, I did not get a chance to inform the server about the mouldy bread as he seemed to be in an awful hurry, and rushed about from table to table. The entertainment which was provided at the beach bar that day was, sad to say, also extremely and unnecessarily loud and not very good. All in all, because of this negative dining experience on the day we arrived, we did not get a good first impression of the hotel . The second meal I ordered at the beach bar on another day, a local dish, was unfortunately too salty. I was able to compare the quality as I had tried a similar dish at another establishment earlier in the week which was very good. We booked two rooms and the sofa bed in one of the rooms was broken and so we asked for another room, but lost the space and the view. The blinds in the twin room we were assigned unfortunately did not afford too much privacy, especially when the lights were on. The sofa bed in the other room was also not very comfortable. The rooms were well cleaned every day, but the towel service in one room was inconsistent. On one day, we didn't have bath towels replaced and had to request for them twice. On another day, the hand towels were missing, so we made do.
Excellent snorkeling right off the beach, good pool, really nice rooms. Best beach on the island, very helpful and accommodating staff.
I did not like the towel policy since people cannot be focused on not losing a towel for a 20 $ charge per towel, the lobby woman asked me setiously at check out to go back to the room and get the towels or she would charge the money
Loved the villa, pool, beach area. Nice ocean/beach views.
Had to book day activities elsewhere, poor attention from the tour operator.
Liked the one bedroom condo with kitchen.
Not as clean as we liked. Seems we were always looking for towels. Beach was too small - always very crowded - although not a fault of the hotel.
Our room, the pool & beach were awesome! Breakfast buffet had a good variety of foods.
The pool bar was often out of piña colada & daiquiri mix.
Very friendly, attentive staff in the breakfast area, bar and activities desk. Our two-bedroom villa/condo with garden view was spacious, comfortable and quiet. Water quality (it's purified) and water pressure were fantastic. The International Breakfast Buffet is good quality, with many choices. Infinity Bay's location is excellent, with a beautiful beach and easy walking to many restaurants along the shore. It feels like a community and we plan to return. One of our favorite things was going on a sailing excursion with Captain Alex. Highly recommend anyone staying at Infinity Bay speak with Avi or any of the Activities Directors; they know their stuff about Roatan excursions and off-property fun.
Our check in experience was disappointing. The condo was not ready on our arrival and instead of giving us the property orientation/overview, they sent us to the bar to wait without any kind of estimated time to resolve. It took two hours. Not a great way to start our vacation, even with the weak free rum punch as a consolation. In addition, the WiFi did not work in our room, so we had to connect to our next door neighbors. During peak times, the WiFi was slow and spotty. Beach towels were difficult to get, unless you got them before 9-9:30am, so plan accordingly. Lastly, the dive shop is not well marked as you walk through the Infinity Bay property (it is in the basement level of one of the buildings), not consistently staffed and not always open during the hours posted. The dive masters are highly qualified, however.
Beautiful location, fantastic diving and dive operator (Infinity Divers), staff was friendly, pool and beach were wonderful. We will definitely return again.
Really nothing major. Would be nice if there was a larger grocery closer but that's not the resort's fault.
One of the most beautiful beaches in the world. Staff very friendly and helpful. Grounds are spectacular. Snorkeling and Scuba 50 feet off of shore. Very gentle surf. Everyone was very pleasant and trustworthy. Will gladly come back again. Pool is very large and picturesque.
This is not a hotel to come to if you are disabled or cannot climb a lot of stairs. Meals are served at the top of two long flights of stairs. The only elevator in the main building has not worked for over 6 months. To even get to the building where meals are served requires a long ramp or an additional flight of stairs. To get down to the beach you will have to negotiate a stairway without a hand railing However, when you finally get to the beach, it is spectacular
very well located and facilities
lack of attention from some personnel specially serving areas dinner and so for
The staff was outstanding. Took care of our every need. The whole Island is so laid back, but the staff still makes sure you are well taken care of.
If you are going to call it all-incluse, then make actually all-incluse. One beer is included but my beer isnt? Chincy.
The beach, snorkeling and location
No hot water, AC did not work well
The beach was beautiful. The grounds were amazing and staff were nice.
The room had a horrible urine smell. Many of the towels were worn out. There was not extra bedding and the pillows were not good, the bed could have been more comfortable.
This was our first time to Roatan, and we thought Infinity Bay was a great location, fantastic beach, pool, etc. Staff were all very nice,friendly, pleasent, personal, and really tried to hustle with their service. Unfortunately in spite of their efforts service was sometimes a bit slow not just at Infinity Bay but all the restaurants along the beach. This was probably more due to poor organization and short staffing, as everyone really tried to make it great service. Our condo was really nice, but be prepared to climb stairs, as this one was on the 4th floor (we didnt mind, needed the exercise). We used West Bay Divers for a refresher and all of our dives, they were excellent! Power can be an issue, it went out one night at a restaurant so we finished up our dinner by candlelight. Power was out in that entire area for more than 2 days, but Infinity Bay ran everything by generator. Wifi was there but a bit spotty. We would definitely come back to Roatan for another diving vacation.
Condo did not have items like , paper towles, or dishcloths. Also not very well stocked as far as glassware, and no pitcher to make drinks, no basic condiments like salt and peper. Water pressure was pretty low, it took awhile to take a shower, but not surprising as it is an island. We did not use the dive shop at the resort as we were not impressed with them.
Very relaxing. It was an R&R trip for my daughter and her friend working as volunteers in Honduras. It completely matched my expectations for them. The beds were amazingly comfortable!!
I would have preferred if there were a gym on site. Also I would have liked a massage but this was only available on the beach,not in peaceful conducive surroundings I would require. At times it appeared we were second class citizens compared to people who were obviously regular visitors to the resort.
scuba diving shop in the hotel
Best resort on Roatan. Beautiful beach. Friendly staff. Room was clean and very pretty. Best view ever.
WiFi didn't work in our room.
Room/suite was very nice and comfortable Pool was terrific Beach was good
Food was not up to expectations Rain! Room cleaning was slow Difficult to get to because of poor road conditions
- Hotel Location -Security -Hotel instalations -Hotel pool
- Elevator of the hotel was malfuntioning - Water pressure was not strong at showers
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