Hotel Dubrovnik  

Great value, great staff. I used to stay at the Esplanade or Westin while on business in Zagreb. I should have saved my money and stayed at the Dubrovnik instead. I will from now on!

Parking situation should be a bit more convenient.

Great location, great bar looks out into the busy square so great people watching. Good internet, nice rooms, best breakfast in Europe I have ever had. great coffee at breakfast.

The hotel was well situated right on a shopping/cafe mall. It was a little hard to find as we arrived in Zagreb by car. The staff were very helpful and the breakfast, which was included in the room rate, was very good. It was the only hot breakfast buffet we encountered during our drive around Croatia and Slovenia. The room was very well presented and comfortable and we were in a relatively new extension to the hotel. It was within walking distance of most points of interest and a short stroll to the main tram stop.

The breakfast was excellent, great selection, very fresh and tasteful. Also we really appriciated customer services. Prior check in, mail responses were quick and informing. The location of the hotel is more than excellent. Everything is max 2 km's from the hotel. Shops, Bars, Cafes and Monuments are just a few metres away. As for public transportation, major stop is just in front of the hotel and there is a taxi stop within 10 metres.

There were no slippers in the room, which you do not expect from a four star hotel. Hotel staff was friendly and helpful however, not very informative by means of helping leisure travellers.

The aircon/heating is one system for the entire hotel and it is one or the other. During the official winter period, the heating is switched on and a temperature is maintained of 26 (!!!) degrees C. Our room was on the sun-side and the temperature in the room was 28 degrees. The only option to cool down the hotelroom is to open the window. Since the hotel is in the city center, this brings in a lot of noise from the street. The result is that we have not slept the first night. We were upgraded to a room with a view on a blind wall without noise. With the windows open at night, we were able to counteract the heating and lower the temperature to 23 degrees. Still, all four nights were horribly hot although the outside temperature was 10 deg. In other words hardly any sleep.

Superb location and good staff

Rooms are small and a bit tired - although they are renovating this winter

Location was fantastic. We were a group of 7 friends doing our 11th consecutive trip to eastern europe.

I liked the proximity to the trams, shopping, tourism sites, transportation from the airport and pedestrian shopping area.

Could have been a little brighter. Low illumination.

I booked for two rooms in the hotel at 99euros per night, but the hotel reception desk still asked for 109 euros per night when I checked out. (Before my made the reservation, the same error happened in the system of your website, www.booking.com. The error was corrected after I call your service line.) Fortunately, the mistake was solved, however, It still took some time to clear the misunderstanding. I might miss my first meeting with my client if it took a longer time to solve the problem. Thank you for your attention.

Hotel was very nice. Room was beautiful, very large for a European hotel. I only stayed one night, but location right in the city was great. Many bars and restaurants in close walking distance.

Parking was very tough to find, as you have to find parking on the street nearby.

Location - in the heart of city

It needs to be renovated.