Hotel Dubrovnik Palace  

The place is set up to provide good service and a place to enjoy hospitable fun. For the most part the staff is welcoming and recognizes that you are at the hotel to have a pleasant stay. We received good attention from the dining room staff and were made to feel welcome. The chamber maid staff were outstanding in accommodating our needs with regard to room comfort. The only unpleasantry came from the reception desk. They are rude and self satisfied stiffs who somehow have a self importance that is conjured out of an irrational smugness and a false ego-centricity. What a turn off to the hotel and a likely cause for poor return business.

The reception desk was our only dissatisfaction. We can recommend this hotel when they improve the courtesy of the reception desk.

Staff were very helpful, polite and friendly. Food in the restaurants, although overpriced, was excellent. The bus service to the Old Town was very convenient and economical. Spacious facilities with panoramic views. I am sure the hotel is a wonderful place to stay in good weather - which we unfortunately didn't have.

We probably made the wrong choice of hotel for the time of year. We did not realise that many of the facilities advertised on the booking site would not be open or available. Our 'superior' room felt like a chilly, gloomy tunnel with a boxed-in view of the sea at the end. We had to ask for the heating to be turned up because we could not get our room warm enough. The decor in the room and corridors was dull. There were no tea and coffee-making facilities in the room. The contents of the mini-bar and food on offer in the restaurants were very over-priced, in our opinion. However, to some extent our experience would have been quite different had the weather been better.

Excellent location and facilities. Good breakfast. Friendly service

We had rather a long walk to our room (232). However this was good exercise and overall the hotel is very, very good

All rooms have fantastic view of sea. Hotel staff very friendly and overly accommodating. Breakfast buffet excellent.

Double rooms are two single beds pushed together. Just clarify when booking. Also, evening buffet not great. Hotel May be better serving a la carte during the quiet season.

The setting is amazing, looking out on to the Dalmatian islands. The balcony had a great sea view. The breakfast is large and wonderful and can be taken outside. The swimming pool is great. Easy bus ride from the hotel into Dubrovnik. Very expensive hotel restaurants. Mentioned our wedding anniversary on booking, no notice taken. Even booked a "double" room and was given a "twin" room.

We expected five star (which it claims). The price, even for a four day special offer, was €750 yet the rooms were smaller even than the usual Holiday Inn or equivalent. The air-conditioning, which we needed, would not fall below 25 degrees c, until we complained twice and they got it down for our third day to 23 degrees. The shower gets suddenly hot then cold then back to normal. I think this hotel lives on its views and the sea side.

The location and the service of the hotel very excellent. The staff is very cooperative.

Warning! Not to book on the 6 th floor beneath the 7 th floor restaurant. You can hear every step or fluxes of the chairs, tables etc. mainly in breakfast time in the morning, or a conference held late evening. So you are not able to sleep during this noisy period.

Great location, nice pool and terraces, good spa facilities, big bedroon with sea view, free parking and wifi, good breakfast

The prices of the restaurants near the pool were very expensive compare with croatian preces. The staff were not at the level of a 5 star hotel

Amazing hotel with great facilities.

Location was great. Hotel was nice and clean with a lovely pool and easy access to the sea. Our sea view was amazing and perfect to see the sun set. Little town easy reach and bus service brilliant to the old town (hotel shuttle or a local bus service).

Confusion over payment on the day previous to our stay. Many restaurants but would be great if they had a snack bar that did mini meals at a cheaper price. Also we had mentioned it was our honeymoon but were dissapointed we didn't get a bottle of champagne or something to make it a little more special.

I loved the location of the hotel and particularly the outdoor areas. The staff at the breakfast restaurant was also very friendly and attentive. And the breakfast was excellent.

My complaint goes to the distribution of rooms. I specifically asked for a room at the higher floors and was given one at almost the bottom ( first floor) while my friend who did not have any request was given one at the 4th floor. To me this proves that no attention is given to the special requests people have which for a a five star hotel is not good enough. I travel a lot through my work and at other five star hotels my experience is that they do. (Sofitel in Vienna being fantastic).Furthermore no flexibility was given to the request of a late check-out even though the request was only to extend by 30 minutes. I have returned to Dubrovnik since 1997 and have mainly stayed at Hotel Argentina or Villa Dubrovnik, something I believe I will continue to do in the future.

Nice view on the area from high storries rooms.

Anything but a palace: cheap equipments, no good restaurant, standard swimming pool.. Not worth its price.

I like the location of hotel, food. Good idea have transport to Old city.

Small amount of shops. Some things in bathroom was for one person but we booked room for two of us.

Superb view over the sea from the balcony. Nice and clean room. Excelent amplasament and beautiful pool area. Very good SATU sushi bar.

Buffet dinner at Elafiti restaurant could be improved. Low quality food at Maslina Taverna and at the snack bar on the beach. Wireless didn't work properly all the time.