Hotel Neptun Dubrovnik

bonita vista do mar

funcionarios da recepçao totalmente despreparados para tratar com hospedes

Estrutura e localização

Excelente Hotel, junto ao mar e com acesso à agua. Conforto acima da média, com decoração moderna e requintada. Pequeno almoço excelente num terraço com vista deslumbrantge sonbre o Adriático. Apesar da nossa estadia ser apenas de dois dias, foi extremamente reconfortante e relaxante.

Nada a apontar excepto a confusão com o check in, dado que queriam cobrar pelo meu filho mais novo alegando que o quarto era para 4 pessoas e não para 5...No entanto, na reserva do Booking era claro que crianças com menos de 12 anos e dormindo com os Pais não pagam. A situação foi resolvida pela Directora do Hotel com bom senso.

A qualidade do hotel, todos os serviços de primeira, apesar da distancia do centro da cidade.

Da qualidade do quarto, café da manhã, das dependências em geral do hotel, piscina, acesso a internet, etc...

O atendente do café, ao lado da recepção, foi mal educado e não poderia trabalhar em um hotel de lato nível como este.O hotel deveria disponibilizar shuttle bus para a cidade, em função da localização.

Everything about this hotel was fantastic. I can't see why it is not rated 5 star. Location is a little out of the Old Town, however there is a bus leaving from 100m away every 15 minutes. Staff were excellent and a special thanks to Iris at the front desk, who made everything run smoothly for us.

The hotel rooms were large, with a beautiful view from the balcony overlooking the sea and nearby islands. The beach area, made from rocky platforms was wonderful and you could dive straight into the sea (we were lucky with the weather being in the 20s at the end of October.) The hotel is in a lovely position at the end of the Babin Kuk peninsula, very quiet and peaceful when we were there. You can walk to Lapad beach and to Gruz harbour along the sea path that runs from the hotel, and there is a very frequent bus which runs to the old city of Dubrovnik and back right outside the hotel, taking about ten minutes each way. The buffet style breakfast gave plenty of choice.

The carpets and bathroom floors were not cleaned during our four day stay, although the baths were cleaned,towels changed and our beds made daily. The staff were not very helpful when booking excursions, one member of staff told us the trip we wanted was no longer running but we booked it at the tourist office an hour later! We were also told there was nowhere to eat except the hotel unless we took the bus into Dubrovnik, but found a lovely cafe/restaurant, The Levanant, just a few minutes walk along the sea path.

We were booked in for two nights but unfortunately, due to a tragic family bereavement, had to return to Ireland after the first night. The hotel staff were unbelievably understanding and helpful with rearranging our flights and car hire.Those staff, Iris and Marija in particular, deserve special mention for the cheerful and efficient manner in which they helped us get the most appropriate reservations to suit our special circumstances. It is our intention to re-visit Dubrovnik, and to stay at Hotel Neptun as soon as we can.

Cleanliness of the room and the fantastic view

The package dinner meal was a little short for the price

Big clean rooms with sea view, friendly staff, good breakfast.

Far from the city, however there is a regular bus service.

The staff are delightful, extremely helpful and full of fun. Additionally some minor defects in our room were put right immediately we mentioned them. Room was well lit and fine with a good modern bathroom and balcony. Breakfast was good with lots of choice and, contrary to what others have written, the restaurant (Zoe) is very good with a very reasonable daily menu. Bus service is very close and regular. Buy tickets in hotel as cheaper

There was some noise from the corridor so could be better insulated. Otherwise we thought it was very good.

Politeness of the staff, the view from our balcony, and the proximity to the sea and the old town.

The swimming pools could be updated. They looked a little tired.