Hotel Neptun Dubrovnik

bonita vista do mar

funcionarios da recepçao totalmente despreparados para tratar com hospedes

Estrutura e localização

Excelente Hotel, junto ao mar e com acesso à agua. Conforto acima da média, com decoração moderna e requintada. Pequeno almoço excelente num terraço com vista deslumbrantge sonbre o Adriático. Apesar da nossa estadia ser apenas de dois dias, foi extremamente reconfortante e relaxante.

Nada a apontar excepto a confusão com o check in, dado que queriam cobrar pelo meu filho mais novo alegando que o quarto era para 4 pessoas e não para 5...No entanto, na reserva do Booking era claro que crianças com menos de 12 anos e dormindo com os Pais não pagam. A situação foi resolvida pela Directora do Hotel com bom senso.

A qualidade do hotel, todos os serviços de primeira, apesar da distancia do centro da cidade.

Da qualidade do quarto, café da manhã, das dependências em geral do hotel, piscina, acesso a internet, etc...

O atendente do café, ao lado da recepção, foi mal educado e não poderia trabalhar em um hotel de lato nível como este.O hotel deveria disponibilizar shuttle bus para a cidade, em função da localização.

Big clean rooms with sea view, friendly staff, good breakfast.

Far from the city, however there is a regular bus service.

The staff are delightful, extremely helpful and full of fun. Additionally some minor defects in our room were put right immediately we mentioned them. Room was well lit and fine with a good modern bathroom and balcony. Breakfast was good with lots of choice and, contrary to what others have written, the restaurant (Zoe) is very good with a very reasonable daily menu. Bus service is very close and regular. Buy tickets in hotel as cheaper

There was some noise from the corridor so could be better insulated. Otherwise we thought it was very good.

Politeness of the staff, the view from our balcony, and the proximity to the sea and the old town.

The swimming pools could be updated. They looked a little tired.

hotel in a peaceful location close to the water

the hotel has no shops or restaurants close by and the hotel food is poor and expensive. In the summer this could be an ideal location - but in cold rainy weather it's a bit isolated unless you have a car.

They upgraded my room to a sea view. View was excellent. Transportation to old city by bus was easy.

Did not receive wake-up call that we arranged for.

Loved the location, especially the pool & sea swimming area cut into the cliffside. Lovely pedestrian path along the water edge to nearest town (Lapan). Shared reception with argosy hotel gave access to both properties.Free 15 min Internet a bonus.

Unfortunate local neglected feline population.

The customer service and facilities were first rate