Rixos Libertas Dubrovnik

The staff were the nicest and most helpful staff have ever met in a hotel.

The cooked breakfasts and the food in the bar was dreadful

great location, superb sea views,15 minutes walk from the old town, very helpfull staff, excellent facilities, great value for money

perfect combination of relaxing and city trip

Location - by the sea and very close (a lovely 20 min walk) to Dubrovnik Old Town. View from the room was very nice. Room was luxurious (apart from the safe - see below).

The safe in the room can only open if you open the door to the room !! (whoever designed this probably needs to think about a career change). At one time I was ignored at reception whilst a tour guide who came after me was given attention by the receptionist (maybe I had become invisible at that point.....not a nice feeling at a luxury hotel).

Location

The pool area is open to the public who can use the facilities for nothing. We were surrounded by local familires and children....and dogs, using the pool, restauarnt... bringing in Take away meals, and sunbeds!!! V. Bad.

Hotel is nice, rooms are big enough, and location is good, close to old town.

Staff, especially one which works in a bar on the beach

Quality rooms, location.

Open Plan Style of Bathroom; executive lounge not available; poor knowledge/communication of staff. Would not recommend for business use.

Location-perfect, very near old city, but also on the seaside, well refurbished, stunning views, good breakfast buffet, comfortable rooms, well equipped bathrooms

Wrong information I have received from guest relations, personnel bored,at the pool/beach there were lots of children coming from outside the hotel, jumping in pool, making lots of noise, running around the pool area, I complained but nothing happened, Booked before arrival a minibustranfer from airport (also with guest relations) got the confirmation, on arrival we waited for 40 minutes,took 4 taxis (we were a group of 11) but when checking out the transfer was on my bill (about 85 Euros), I refused to pay and had to wait for about 20 min until a supervisor came and reissued the invoice. All our group have previously stayed at various Rixos hotels in Turkey and the level of those hotels are much, much better.

Fantastic location with comfortable & clean rooms. The selection at the breakfast buffet is unmatched by anywhere else I stayed. Staff were friendly and always greeted us as we passed them on our way our or on our return & were able to help with all enquiries we had.

Design hotel at very nice location, exellent sea view and spa facilities. Helpfull staff, ...but not 5 star trained.

They do not provide 5 star services. If you pay for 5 stars, you do not expect noisy local kids joining the pool area. Despite the fact the hotel is quite new, our room was looking like after 10 years.The same is valid for the furniture in restaurant.

accomodations are free. room and terrace was great!

when we arrived, the room was not ready. so I had to spent 2-3 hours at the pool.

Location, walking distance (15 mins) from the old town, awesome view from the room (superior), seabeds in the balcony, pool area and sea in front of the hotel, staff and service in the pool area, free sauna and turkish baths, very good breakfast, waterfall shower

Quite a few annoying little things in the room, inappropriate for a 5 star hotel (periodic noise, broken floor in the terrace, toilet is not sound proof, seabed but no umbrella in the balcony). Once you can get used to them or overcome them, your stay can be very enjoyable