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Kneza Borne 2, 10000 Zagreb – Show map
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379 properties in Zagreb
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328 verified reviews
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Sheraton Zagreb Hotel's staff speaks: Croatian, English
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Sauna, Fitness Center, Solarium, Spa, Massage, Turkish/Steam Bath, Indoor Pool (all year), Casino
Food & Drink
Bar, Breakfast in the Room, Restaurant With Dining Menu
Free! WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not possible) and costs EUR 16 per day.
Room Service, Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Baggage Storage, ATM on site, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities
Newspapers, Safe, Shops (on site), Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 1:00 PM
7:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 12 years stays free of charge when using existing beds.
Free! One child under 2 years stays free of charge in a crib.
One older child or adult is charged EUR 30 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed. Charges may apply.
Cards accepted at this property
Hover over the credit cards for more info.
Based on 328 reviews
Value for money
Show reviews from:
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Score from 869 reviews Excellent
Good location. Helpful staff.
Expensive parking. Building feels and smells jaded. Not 5* quality!
the outdoor terrace world class service
...for kings :)
I thought the staff were more than accomodating. Had an issue and they went out of their way to rectify the problem. Can not say enough about ALL the staff.
Didn;t like the decor..looked very tired and old. Apparently they are in the process of updating the entire hotel. The reception area was ok but the hallway and rooms looked old and run down.
Very comfortable beds, beautiful rooms... Staff were very nice, particularly in the restaurant. They have proper baby cots, not portacots.
nothing to fault, we had a great stay.
it´s a nice hotel that has a nice interior and was built for comfort. they have all 5* services and it´s very well positioned.
there were some renovations, but there was no noise in the room after 6pm. the most annoying thing was the extremely long check-in and check-out time. for a business oriented hotel, it was unacceptable to spend 40 minutes for this.
Parking garage Pool big enough for swimming Nice hotel resturant (but a bit pricy)
Breakfast is good, but pricy and the room is noisy
Good location, about 10 minutes walk from the main centre. Nice big rooms. Parking on site although very expensive.
Gym didn't open until 10am. Ran out of umbrellas, should be one in each room.
Room was comfortable and well - equipped, the staff on the main desk were friendly and helpful and all the main attractions of Zagreb were in easy walking distance from the hotel.
The pool is tiny, only enough room for about 4 people to use it comfortably. For the money I paid, I would have expected a slightly bigger room and bathroom, and perhaps a better TV package (although I know the point of travelling is not to watch TV! )
Fitness, wellness and swimmingpool where only open from 10:00 till 20:00. As a businesstraveler I either use these facilities between 07:00 and 08:00 or after 21:00.
It was horrible. You have been behaved as a potential fraud. Staff is obsessed to minibar!!! If you are such afraid of consuming the small mini bar's delicious and gergeous products without paying, please take the minibars out of rooms. Very unpolite and insulting
the staff of the hotel behaves to the guests as potential frauds. they are obsessed to "mini bar" . they dont let you check out without checking the minibar. the mini bar is sealed. you dont have any chance to look into minibar without tearing the seal. no hosbitality. are you sure that this hotel's brand is sheraton?
Good location, substantial breakfasts, helpful desk staff.
Poor dinner experience with cold soup and badly overcooked meat. Whole hotel in need of a do_up. Noisy and inefficient air conditioning.
That breakfast was full price for children also
Location was great.
Was not as clean as other Sheraton locations. Needed to constantly ask for coffee and tea. The linen was not changed once in our 7 day stay and the bathroom was not cleaned properly either.
It was really nice it worths its name
The room basically is OK.
The service and the cliness for the brekfast, not 5 star but same 3 star give better service. In the hotel all the are of bar and lobby is under renovation, it look a dying hotel. The restaurant, (i was the only guest) the food was not good.......
Was a standard hotel did the job. Great "business centre" where we could print out our boarding passes and other tickets.
As the other reviews stated, the rooms clearly haven't had anything done to them for 20+ years but wasn't as bad as I imagined from the reviews. Our rooms shower attached to the wall didn't work so had to use hand shower... Not the end of the world.
Relaxed,not pricey, nice staff. A bit outdated but somehow seemed to suit Zagreb atmosphere. Felt very safe
Pool being closed in peak holiday month was disappointing. Not many guests. Parts of hotel seem closed.
Dinner and Breakfast. Food needs improvement
There was a naked man at the swimming pool. When I complained about that, they didn't do anything about it.
Comfortable good location
Very nice room and lobby. The staff in some case's were very nice but some were too business like and clinical. I've stayed in "lesser quality" and much cheaper hotels and felt much more welcome.
Swimming pool was dirty and grubby looking jacuzzi had no water in it - it was also was very grubby looking. We also got stuck in the lift (although in fairness not for long) we did report it to reception and we did get an apology but no real sense of genuine concern from the staff.
Location is great Staff is helpful Quality for good price Name brand
Pool & spa facilities on site but private so no control by hotel - not very nice for guests. Business center needs some upgrading but staff was as helpful as possible. Casino on site was closed. Rooms need more electric plugs for business needs.
good hotel with big underground parking and decent location
slow check-in and check-out
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