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Kneza Borne 2, 10000 Zagreb, Croatia – Show map
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392 properties in Zagreb
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340 verified reviews
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Sheraton Zagreb Hotel's staff speaks: Croatian, English
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Sauna, Fitness Center, Solarium, Spa, Massage, Turkish/Steam Bath, Indoor Pool (all year), Casino
Food & Drink
Bar, Breakfast in the Room, Restaurant With Dining Menu
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not possible) and costs EUR 16 per day.
Room Service, Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Baggage Storage, ATM on site, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities
Newspapers, Safe, Shops (on site), Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 1:00 PM
7:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 12 years stays free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
One older child or adult is charged EUR 30 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 340 reviews
Value for money
Show reviews from:
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you have no many option to stay in 5 star hotels in Zagreb.
it's not comfortable and new hotel as much as other Sheraton hotels. Don't expect standard Sheraton quality. Stuff was so morose. I had to dispute with the stuff to exchange Euro for payment. They insisted to give me back of my payment as their local money. They said a lie that they have no euro. After my complaint they had to solve the problem.
Rooms were clean and spacious and bed was comfortable. Staff were helpful and friendly.
Mini bar fridge not cold and very smelly. No tea making facilities.
Good location, helpful staff.
Hotel is located close to the town center and public transport. Nice bar and excellent WiFi working throughout the hotel. Car rental office in the hotel and just around the corner. Reception staff were helpful and showed high level of customer service. Parking is available in the hotel basement. Fresh fruit was awaiting us in the room on arrival.
There was no concierge to help with luggage. I had to handle all my family's luggage myself. Rooms should be better maintained and cleaned. Taps were old and all scratched from usage and I when washing myself I had to look at dirty overflow hole in the basin. Upholstery on the chair in the room was ripped and clumsily hand sawn. I believe Sheraton should have the ability to replace upholstery. Parking should be free for hotel guests, considering the room price tag. Fresh fruit in the room should be given to guests every day, not just on arrival.
Spacious room, fruit in it. Comfortable bad. Very clean.
Too long while check in, the staff is not on a level of five star hotel..everything was ok, but nothing extraordinary.
The lady in the Piano Bar serving us was magnificent. She truly was 5 star quality.
Compared to the Hotel Dubrovnik and Antunovic in Zagreb (both 4 stars) the Sheraton is not 5 star quality. It is aged, the bathroom is very...very small and they charge 22 Euro for breakfast. Seriously? The Sheraton in ZG is a factory chain, not a hotel. Sorry.
Disaster, old and worn rooms, if you can bypass this hotel
Good location. Helpful staff.
Expensive parking. Building feels and smells jaded. Not 5* quality!
the outdoor terrace world class service
The Garage is very dark, not easy to drive there, the indication of the directions (exit, reception) is very poor. This hotel has the slowest reception service. The chek-in, check-out process is very slow, too much administration and additionally the receptionists handle the incoming phones within a check-in-out process while the guest has to wait for several minutes.
...for kings :)
I thought the staff were more than accomodating. Had an issue and they went out of their way to rectify the problem. Can not say enough about ALL the staff.
Didn;t like the decor..looked very tired and old. Apparently they are in the process of updating the entire hotel. The reception area was ok but the hallway and rooms looked old and run down.
Very comfortable beds, beautiful rooms... Staff were very nice, particularly in the restaurant. They have proper baby cots, not portacots.
nothing to fault, we had a great stay.
it´s a nice hotel that has a nice interior and was built for comfort. they have all 5* services and it´s very well positioned.
there were some renovations, but there was no noise in the room after 6pm. the most annoying thing was the extremely long check-in and check-out time. for a business oriented hotel, it was unacceptable to spend 40 minutes for this.
Parking garage Pool big enough for swimming Nice hotel resturant (but a bit pricy)
Breakfast is good, but pricy and the room is noisy
Good location, about 10 minutes walk from the main centre. Nice big rooms. Parking on site although very expensive.
Gym didn't open until 10am. Ran out of umbrellas, should be one in each room.
Room was comfortable and well - equipped, the staff on the main desk were friendly and helpful and all the main attractions of Zagreb were in easy walking distance from the hotel.
The pool is tiny, only enough room for about 4 people to use it comfortably. For the money I paid, I would have expected a slightly bigger room and bathroom, and perhaps a better TV package (although I know the point of travelling is not to watch TV! )
Fitness, wellness and swimmingpool where only open from 10:00 till 20:00. As a businesstraveler I either use these facilities between 07:00 and 08:00 or after 21:00.
It was horrible. You have been behaved as a potential fraud. Staff is obsessed to minibar!!! If you are such afraid of consuming the small mini bar's delicious and gergeous products without paying, please take the minibars out of rooms. Very unpolite and insulting
the staff of the hotel behaves to the guests as potential frauds. they are obsessed to "mini bar" . they dont let you check out without checking the minibar. the mini bar is sealed. you dont have any chance to look into minibar without tearing the seal. no hosbitality. are you sure that this hotel's brand is sheraton?
Good location, substantial breakfasts, helpful desk staff.
Poor dinner experience with cold soup and badly overcooked meat. Whole hotel in need of a do_up. Noisy and inefficient air conditioning.
That breakfast was full price for children also
Location was great.
Was not as clean as other Sheraton locations. Needed to constantly ask for coffee and tea. The linen was not changed once in our 7 day stay and the bathroom was not cleaned properly either.
It was really nice it worths its name
The room basically is OK.
The service and the cliness for the brekfast, not 5 star but same 3 star give better service. In the hotel all the are of bar and lobby is under renovation, it look a dying hotel. The restaurant, (i was the only guest) the food was not good.......
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