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Kneza Borne 2, 10000 Zagreb, Croatia – Show map
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443 properties in Zagreb
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379 verified reviews
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Sheraton Zagreb Hotel's staff speaks: Croatian, English
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Sauna, Fitness Center, Solarium, Spa, Massage, Turkish/Steam Bath, Indoor Pool (all year), Casino
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not possible) and costs EUR 16 per day.
Room Service, Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Baggage Storage, ATM on site, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities
Newspapers, Safe, Shops (on site), Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 1:00 PM
7:00 AM - 12:00 PM
Children and Extra Beds
All children are welcome.
One child under 12 years stays free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
One older child or adult is charged EUR 30 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 379 reviews
Value for money
Show reviews from:
In a quiet area in the center of Zagreb, 320 yards from the Main Train Station, the elegant Hotel Astoria has free private parking and free Wi-Fi.
Score from 2330 reviews Wonderful
In the center of Zagreb, Esplanade Zagreb Hotel is a well-known hotel offering spacious and beautifully furnished rooms with free Wi-Fi internet access.
Score from 848 reviews Wonderful
Just across the Main Bus Station, this boutique hotel was built in 2013 and it features an on-site bar, modernly furnished rooms with air conditioning and free Wi-Fi.
Score from 738 reviews Wonderful
In the very heart of Zagreb, Hotel Dubrovnik is set on Zagreb’s Main Square and has a tradition dating back to 1929. It provides renovated rooms and suites with classical décor and modern amenities.
Score from 808 reviews Very good
Everything was up to standards
hotel room view
Sheraton is located in the center of Zagreb, just a few corners from Jelacic Trg - Zagreb's main square- and the Glavni Kolodvor - that is the Main Railway Station. The rooms are comfortable, with many services available. There is 24 hours room service, wellness with swimming pool and sauna, TV set with many international channels, bar, and restaurant within the building. We received corteous and fine service at all times. It's a 5 star hotel experience, I can recommend.
The decoration is somewhat 1990's style and colors on corridors, known from Dallas TV series. The spa section is not so good looking, ceiling is low, so you may have a little bit of "closed in a box" feeling here. The building needs some updates to keep up with changing times.
The hotel was very old. The staff very unfriendly.
This hotel in Zagreb is not for the recommendation. Apart from the name of the hotel he has nothing. Is degrading to guests and I think that's important. Without any explanation deposit taking credit card and the explanation is that this amount for any damage or use of services. So in addition to regular money for booking and take that extra forward. They do sometimes hotels, but when the customer does not want to pay then or his money back and cancel hotel or do not have the right without the knowledge of the customer to do. For me, the new year failed, because i want people to know how to treat guests. Charged in advance what might happen, it's humiliating. Of Justice to rule the house. I then asked for a refund and have not got the right if you leave the hotel and money for the hotel we will take it, because only a special manager must approve the termination of the reservation. If anyone thinks that this does not degrade and that advance charging for services in addition to basic is wrong let him visit this hotel. I'm not even in the madness. A new year for me was a failure because such behavior and more for my money I will not let that happen. The following day, we returned the money to the insistence of booking and protecting their clients and praise for them, and then they are my empty mini bar. It is a stamp for this hotel another. Third ugly thing is that heating at minus 5 but does not work and does not heat the room to the design temperature. When you pick up at the ceiling is a warm down cold. It speaks about the quality of heating. Fan Coil standing in the ceiling above the grid in the corridor is visible in poor condition filter is dirty and with considerable noise. Once again no recommendations for this hotel. Thank booking.com support around the deposit.
Location and staff
Carpet is to old and dusty
Location and pool
Overpriced and bit dated. Sauna was not working
Great breakfast, Nice Swimming Pool and Gym, spacious room, very comfortable bed
A bit old fashioned rooms needing renovation, but this is ongoing
rooms old and small for a 5 star. Overall is a decent 3 * hotel.
Really enjoyed the trip. Excellent!
Sauna was broken
Service Staff was always in a hand to help and solve problems.
We have been given none cleaned room but we got the replacement room. Breakfast was shameless expensive in this hotel.
great value for money in the city center for Sheraton Hotel
excellent hotel personel
the rooms have old fornitures, are not cleaned, wallpaper falls down and moquette very consumed, by far not even a 3 stars hotel
you have no many option to stay in 5 star hotels in Zagreb.
it's not comfortable and new hotel as much as other Sheraton hotels. Don't expect standard Sheraton quality. Stuff was so morose. I had to dispute with the stuff to exchange Euro for payment. They insisted to give me back of my payment as their local money. They said a lie that they have no euro. After my complaint they had to solve the problem.
Rooms were clean and spacious and bed was comfortable. Staff were helpful and friendly.
Mini bar fridge not cold and very smelly. No tea making facilities.
Good location, helpful staff.
Hotel is located close to the town center and public transport. Nice bar and excellent WiFi working throughout the hotel. Car rental office in the hotel and just around the corner. Reception staff were helpful and showed high level of customer service. Parking is available in the hotel basement. Fresh fruit was awaiting us in the room on arrival.
There was no concierge to help with luggage. I had to handle all my family's luggage myself. Rooms should be better maintained and cleaned. Taps were old and all scratched from usage and I when washing myself I had to look at dirty overflow hole in the basin. Upholstery on the chair in the room was ripped and clumsily hand sawn. I believe Sheraton should have the ability to replace upholstery. Parking should be free for hotel guests, considering the room price tag. Fresh fruit in the room should be given to guests every day, not just on arrival.
Spacious room, fruit in it. Comfortable bad. Very clean.
Too long while check in, the staff is not on a level of five star hotel..everything was ok, but nothing extraordinary.
The lady in the Piano Bar serving us was magnificent. She truly was 5 star quality.
Compared to the Hotel Dubrovnik and Antunovic in Zagreb (both 4 stars) the Sheraton is not 5 star quality. It is aged, the bathroom is very...very small and they charge 22 Euro for breakfast. Seriously? The Sheraton in ZG is a factory chain, not a hotel. Sorry.
Disaster, old and worn rooms, if you can bypass this hotel
Good location. Helpful staff.
Expensive parking. Building feels and smells jaded. Not 5* quality!
the outdoor terrace world class service
The Garage is very dark, not easy to drive there, the indication of the directions (exit, reception) is very poor. This hotel has the slowest reception service. The chek-in, check-out process is very slow, too much administration and additionally the receptionists handle the incoming phones within a check-in-out process while the guest has to wait for several minutes.
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