Sheraton Zagreb Hotel    

The hotel itself was very nice. Great reception, friendly staff who were very helpful. Just a short (10 min) walk to the centre. The room was great, everything worked well, was clean and was modern. The gym/pool were good (not amazing, but free so cant complain) and the internet worked fine throughout our stay. We didn't eat in so can't comment on the food.

reception was helpful, hotel room was clean.

room service was expensive.

bed very comfortable businnes centre

breakfast variety poor for the Muslims

location, staff

The imperial coffe bar

Bad impression at check in because I was requested to make a deposit of 600 euros! even if I the room was already paid. I found this exaggerated ( this is the first time I experience that request). The furnitures are old, there is no coffe maker neither a water boiler in the room( is this really a 4 or 5 stars hotel?) ..you are kidding

Very good and professional staff.

Hotel is too old and need renewal asap.

Good location, room is OK, price is adequate for hotel of this category.

Brekfast was poor. Salami, chees and ham were probably cut day before and put on tray on breakfast oppening. When i come for breakfast salami and ham had dark colour on the edges. Chees changed color due to long exposure on tray as well. Orange juice was another story. Probably someone in order to save money put 1/2 of water in juice or juice was of very, very low quality. Final dissatisfaction come when i lost my parking card and hotel wanted sanction me for this. Told them that there is check in time, check out time and that is easy to check how long i was using parking place. Reception clark told me that sanction is in their rules what i have protested. Some senior staff tried solve problem when he saw that i am running mad and offered free parking what i have rejected because i am not begger. Never say never but Sheraton Zagreb will not be my choice in the future.

People are very professional and only they deserve 5*

Rooms do not look good, they are rusty and especially bathrooms requires immiediate renovation. The quality is definitely not a European 5*. For me it's in between 3* and 4*.

Excellent and friendly staff. Good location in the city center, 15 minutes walk from the main square and old town.

cafe

soft mattress

my stay was pleasant staff were helpful

no internet access in the room

hotel staff is extremelly helpfull

the decoration and furniture is some old

There's no wi fi at rooms it's very bad for my besniss

Everything

I take smoking room and i didt smoke inside.room smeals to much

Location, friendly staff. Very comfortable bed.

Bathroom too small for an excecutive room. Excecutive room felt a little like a good 4 star rather than 5 star room.

Nice rooms with great stuff.

No wifi in rooms! Tv could have english moovies also.

The restaurant is simply awful! We ordered the food and it arrived together with small flies all over the place

Location is perfect.

Hidden cost when you are paying with credit card. My bill was EUR 115, but they took me around EUR 140...

Nice place in the center

The wholetime of the stay the internet connection un the rooms was down, the wifi in the lobby was impossible to connect to due to congestion and the two pcs were always busy. The staff first madeexcuses about having caled the providers's service deskbut turned out to be due to rennovation in the hotel and wasn't fixable easily. They should have warned us beforechecking in or at time of booking. Being there on business I expected to have some work done in the evenings and was quite impossible. Not something you would expect from a 5* hotel.

It was a great location, staff were really friendly, cheerful and welcoming and made our stay comfortable

great breakfast, nice facilities and accordingly good price.

The hotel atmosphere, its friendly and always ready to serve people the were there to help. A feeling : unknown city-country, but in Sheraton you know what to expect.

This is a really good hotel and I would stay at the Sheraton Zagreb again.

Good quality central hotel