The Westin Zagreb  

Shower not working (broken handle) and no hot water.

Amazing hotel, very comfortable bed, cosy room, delicious breakfast, made our stay pleasant and easy.

Staff were excellent on check in and check out as well as answering my enquiries along the way Room was good, bed and sheets very comfortable and was a short walk to the old town area.

Breakfast very expensive but in keeping with prices for this kind of hotel world wide. Gym doesn't open until 9 on saturday and 10 on sunday which is very incovenient.

Location

Blanket

Comfortable beds

Poor room service. The food was cold and the children's option was not suitable for a child.

Indeed I like only price, becasue for 5* stars hotes it was really cheap

I didnt like this hotel, room was really old, uggently they need to make renovation, bath room so small, and I had to wait long and call 2 times slippers. And I staid many times in Westin hotels in many countries and this was most terrible.

We had to cancel the 2nd night's stay for one of our colleagues and despite the fact that we tried to do it 2 days before arrival, we were still charged for the whole booking - not impressed by this at all! Then on arrival, despite having booked 3 identical rooms at the same price, I (the only woman in the group) was allocated the room on lower floors whereas my two male colleagues were given rooms on the upper, executive floors. No explanation was given but I definitely felt they were deemed more important than me as I was a woman!! I was going to say something on checking out, as I was the one paying for the rooms, but it was 6 am and I decided against it. It will stay with me forever though..

We had a problem with the booking not showing up and there was absolutely no problem in sorting it out in a friendly manner and for the same price as per our Written Booking Confirmation. The room was very comfortable and the view amazing. Well done Westin Zagreb!

We weren't notified on arrival of a major powercut and maybe this could have been done with a Welcome Letter.

Plan to stay at the Westin next time - will be our only choice - and will book through reliable booking.com. Thankyou!

Buffet dinner in restaurant very disappointing.

Great hotel and in a geat location. The staff were very friendly and helpful. The rooms are very clean and everything you require is at your fıngertips. Defınetley would stay again and wıll recommend to others.

Very pleasant and professional staff, great gym.

There was only cable internet connection in our room so we had to go all the time to the lobby to connect wirelessly. Coffee machine was in the room but coffee was only provided the first day. Then you had to purchase it.

Old style business hotel. Needs renovation and WIFI in the rooms!!!

Location is good, and nice walk to the main square...

The hotel needs few improvements to be made to reach 5*. It's unacceptable to have dirty windows that can not close correctly, and smelly curtains that can not close properly. Floor carpets are not as clean as I would expect in 5* hotel, as well as the bed sheets are very used with wholes on the corners! Cleaning ladies were excellent!!