눉When we arrived at our room (we were upgraded to a studio, which was across the street from the hotel), we realized that the hot water in the shower didn't last longer than 3 or 4 minutes. We went to the reception to report the problem but no one was there, so we had to wait until the next morning. In the morning we reported the problem and the person in charge said he was going to have a look at it. When we arrived at the end of the day, we stopped by the reception to ask if the problem had been solved and he said he checked it out and the shower seemed fine. I explained again that the problem was that the hot water lasted only a few minutes and asked if he had tried to run it longer than that; he said no (so it obviously seemed fine to him). He told us to try it again and, if it was still not working, he would call someone to fix it. We went to try it again and (as expected, since nothing had been done to fix it) it was not working. When we came back to the reception no one was there to report this. The next day, there was someone different in charge (who didn't ask us if the situation was solved, so we assumed he was unaware) and since 2 of the 3 nights were already behind us we didn't complain again to the new person.
The 3 minute showers were unpleasant, especially since it was rainy cold weather, but the main problem was the attitude of the people in charge of the hotel, who showed no concern and ignored the problem.
Other than that, being across the street from the hotel, the lack of turnout service and reception support (the reception was empty almost every time we tried to talk with someone and the person who serves breakfast is the same person who is in charge of the reception) made it feel like we rented an apartment rather than a hotel room.
눇Location is great: walking distance from many places of interest and near a central metro station.
On our last morning we met the owner, who had been away for a few days, and he was very nice and helpful. I believe the shower situation would have been different had he been there since the beginning of our stay.