Aston Kuta Hotel and Residence

I enjoyed my stay at the hotel. The staff especially were great whether the wait staff or the reception staff. They are polite and courteous at every opportunity, so that is a well done on the training side of things. The supervisor named Ardi was very good at his job. He communicates well with the fellow staff and the staff has respect for him. The barman named Benny is good at his job. The waitresses named Hermi, Sophie, Yani and Arie and a another skinny girl I know her as Intak was exceptionally good. i hope the hotel can hold on to good, committed staff like them.

The pool, It is not in a good location and design.Obviously they were limited by space when the design/layout was considered.I did not go swimming once during my stay.I would like to suggested that the management take time from time to time and go into rooms ramdomly and check things out to keep in a good clean rooms.There was a leak under the vanity unit which worried me a little. The white pebbles/rocks are there to hide the water. The water leaks badly when the room above room107 turns theirs on. I went in there ready to call the reception to get it fix but stopped when I investigated that may be they all ready know about this and as such put the rocks to hide the puddle of water under the sink.

The staff was wonderful! They upgraded us to a bigger room which was spacious and comfortable. Free water was provided and the amenities were decent. The bar and spa facilities at the hotel were good and the breakfast buffet had a good amount of variety.

My only complaint about the hotel was that our bathroom had a funny sewage smell at times. It was bearable but not really pleasant and if you didn't close the bathroom door, it did make the entire room smell.

our stay at aston kuta hotel and residence was ok no major problems but the beach that they advertise is not good and you have to walk a fair bit before you come to the real kuta beach

we asked for non smoking rooms but they gave us smoking rooms

They have the Portuguese Soccer T-shirt on the wall! The pool is nice although doesn't have a lot of sun, because it stays between buildings. Nice bedroom, with portuguese channel TV! Breakfast is nothing special for us, but it should be nice for asian people. Free internet on business center is nice!

Some misunderstandings with our reservation and payments... But it all turn out well. They are too suspicious with us (foreigners) and doesn't make us feel nice sometimes, concerning to payments.

The staff were very pleasant and attentive. I booked for 3 nights and placed in a room on the ground floor (in front of the restaurant, and very near the lobby). On the first night, during midnight, there was a group check in and it was SO NOISY due to the loud laughters and conversations carried out by the group. The next morning, I went to the reception and told the staff about it, she immediately checked if there were any other rooms available for the next 2 nights, and placed me in a room far away from the lobby. I am impressed by her efficiency in tackling the issue immediately.

In the room at Princess Tower (where I was placed on the 2nd night onwards), everything was beautiful, except for the toilet. There was such a terrible sewerage odor everytime the flush was used. So the cover had to be closed during flush, and most importantly the toilet door had to be closed at all times. I even did not dare to hang my towels to dry in the toilet for fear of the odor. If the toilet door is not closed, the whole room is affected by the odor.

Were impressed wif the staff frendliness n very helpful. The welcome drink n wet towels make us feel refresh. The room is spacious n the bed is comfortable.

Friendly staffs, quick to provide service/help when asked to.

Access card to the room was often reset, hence locking the occupant out of the room.

Swiming pool is just few steps from the room and the room is reasonably new

big and clean room

air con need long time to be cool

some staff try to help with our problems

Bed broke first day, Room flooded with sewage on last day, No Internet in rooms

Very convenience to visit not oly other places but also close to the airport and beach. Reasonable approach to customers.

The room view,the pool is so beautiful at night.the hotel staff and the breakfast menu so variety of food.

it is a big hotel and we have to walk a long way to the room that doesnt have a nearby lift from lobby to room.It is worst when the 1st time check in..doesnt have a bell boy bringing our luggage to the room.