Aston Kuta Hotel and Residence  

nothing exciting

No directions from airport & approx. taxi fare. no free pickup /drop from airport. no free internet in rooms. unhygenic breakfast

1. The rooms were very nice/new. 2. The location to beach and shops was good. 3. The buffet breakfast was also very good. 4. Upgraded to a higher standard of room on arrival. 5. Pricing was competitive.

1. The free wifi in the lobby only was a problem for myself and my family. 2. The loud band that played several evenings for function groups detracted from the ambience of the stay. 3. The "all you can eat barbeque" did not live up to expectation. 4. The roadway and footpaths that lead to the hotel entry are in very poor/dangerous condition and twisted/broken ankles are always a possibility.

well located close to main action in Kuta, hotel staff in the main excellent. would stay there again.

It took more than two hours to book in at the front reception. Communication between front desk and reservation staff an issue. Once we got past that frustration all was good.

Friendly and helpful staff, quite and peaceful environment, yet convenient location, clean and new facilities.

Due to glass doors facing swimming pool which could not be sealed completely, rooms on the ground floor (maybe other lower floors too) could be disturbed in the early mornings by other people speaking aloud outside. In fact there are always early birds and I was woke up by them each morning, before my planned get up times. Also there are noise from rolling suitcases passing by on the walkway between rooms and the swimming pool, in the morning each day when I stayed there.

Good & clean room, double wake-up call (one automated, one personal), very good breakfast and fast & free internet in the lobby and dining area. Overall a good hotel to stay in, if all you need is a clean room and are willing to pay the price. Hotel seems to be preferred by Asian guests, but that did not bother me at all :)

Lobby is great, but as soon as you walk down the hallway to your room you are greeted by a stained carped, water damage in the ceiling and a look that compares to a prison hallway - just with worse light. Gym facilities are just as lackluster: same carpet, no mirror, no clock, no clean cups, very unnatural light, no windows. Since facilities like that are what justifies the price I cannot recommend it. Better stay in a clean 3* hotel at a better location of Kuta beach.

The staffs were friendly, polite and prompt. The room was very clean with acceptable view.

I made a booking for double deluxe room, however they gave us a room with two single beds because we should have mentioned if we need a double bed in our preferences box in time of the booking which was a turn off.

Kuta beach is the dirtiest beach I've ever been to. Avoid!!!

Too expensive for the far location from everything ...

They should keep the pool open for longer, it closes too early.

The staff were always looking to help and the rooms were very tidy always. There were wonderful views from the upstairs bar and an awesome bar in the swimming pool. Reception were always availible if you needed anything and the food was great!

Loved our 7 day stay, had a deluxe room and premier suite. Rooms look just like they do in the photos. Quiet area but only ten minutes walk to central Kuta, or 80 cent taxi ride. Friendly staff, quick check in but check out took a long time while they checked the rooms. Good selection for breakfast, restaurant meals weren't great though. Enjoyed the roof top bar, great staff, lovely sunsets, fun atmosphere, and the biggest couches you have ever seen. Comfy beds, will definately stay again.

Good clean hotel with nice services and friendly staff , the swimming pool is awesome and the breakfast is nice about 20 minutes walking needed to reach Kuta Beach but comparing that to the price considering the other good aspects I think it is amazing

The hotel staff were very friendly and helpful. They even gave my daughter a birthday cake on her 13th birthday.... very lovely gesture.

There were issues with the room originally allocated. It was not what we had booked and had been agreed. It took a bit of time but your staff assisted us in getting what we were wanting. Thank you to all the staff.