The jacuzzi in our one bedroom suite did not work. (Normally this wouldn't be a problem at all, but as the suite in fact had one on the balcony I wanted to try it one evening, but I couldn't. This was a bit of a disappointment, but nothing really serious)
The staff is unbelievably friendly, they were always there for us. They were treating us like valued guests all the time.
The place is located close to the beach (within 10 mins of walking).
We can only recommend the free shuttle service and different tours they offer. Our driver, Made was extremely friendly and helpful from the first moment when he picked us up at the airport, so we decided to go with him on all the tours. He even told us a lot about the cultural background of temples and places we visited. We really appreciated him being our tour guide during our stay.
The food and drinks in the restaurant were excellent at a fair price. (we only ate traditional balinese dishes, which were very tasty and not too spicy - unless you ask so)
All in all, we had a wonderful 12 days there, absolutely worth the price we paid.