Best Western Resort Kuta    

La disponibolité du personnel et le confort

Lieu est en retrait par rapport aux animations; il n'y avait pas ni de petites serviettes ni des mules

-La chambre trés spacieuse -petit déjeuner avec beaucoup de choix mais plutôt asiatique. -Rapport qualité/prix - the room was very nice and clean -good breakfast -the price

-Localisation, un conseil louer un scooter ou une voiture - chambre bruyante -localisation, one advice rent moto bike or car -the wasn't quiet

L'accueil est correct ainsi que le buffet du petit déjeuner. Le wifi gratuit

Lors de notre séjour : la chambre et la piscine n'étaient pas propre.

Pas de surprise. Chambre egale a toutes celles de la chaine best western

Ce n étais pas la chambre que j avais réserver!!!

à 10 mn de lla mer confortable piscine

N''a pas respecté les conditions de vente Clientèle sans gêne ne respectant les autres clients Assez bruyant

Personnel agréable Petit déjeuner correct

éTablissement non a la hauteur de l image des best western, besoin d un gros rafraîchissement . La climatisation très bruyante sur le balcon de ce fait inutilisable Je n y retournerai pas.

Le personnelle très très bien très gentille souriant! petit déjeuner très bien rien a dire on a vraiment bien aime! Part contre internet connexion très mauvais très long. La piscine bien mais assez de tranzate pour bronzé!!! Au niveau des chambre très mauvais absolument à refaire des odeur des égout dans les chambre au nIveau des nettoyage pas très bien ils viennent juste de refaire le lit refaire la poubelle c est tout et les poussier ect ils ne font pas et la clime renforcée dans un trou à causse de ça on se croiyais dans sauna hamam et le bruit de la clime nous dérangeait pandant la nuit car elle fait trop de bruit!!!

Location Pool Friendly staff

Bad maintenance, toilet seat broken and not fixed for the 7 days we were there. The hotel needs general maintenance, rooms very run down, towels well used and grey. No fridge in room. Balcony was not swept for 7 days Food and massages too expensive. Definately only 3 star if that

Everything!!

Value for money. The breakfast is ok although not as complete as a 4 stars hotel supposed to be. The staffs are responsive.

A little bit old. The wooden floor is a bit broken. The aircon was not working well at the first night, but it was fixed in the morning after my complaint. The rest of our stay was enjoyable.

The room was when build nice, now unfortunately that time passed and all is getting old, was even a rotting hole in the floor (r2203 deluxe cat.). I would have changed the room but we came in late and was tired and only booked for 2 nights.

Service at breakfast, breakfast itself which was very standard and 3 star like (not the 4 they rate themselves). Also in the morning we woke up by our doorbell and knocking on the door at 8.30am as they wanted to know when they could clean our room... I asked reception later why they wake people up at 8.30am and their answer was then the cleaning crew starts...... Anyways had luckily booked for 2 nights only and moves to the Royal Eighteen Hotel which was a blessing in comparison with good location and super friendly staff. Also the Best Western is located far away from anything and have to take a taxi every time you leave the hotel (it looks ok on the booking.com map but in reality it isn't).

The hotel was fairly quiet so we can enjoy in the property

When we would go in the hotel in the evening, the weather was rainy. The hotel does not have access to that we did not rain. Umbrellas are available only a limited

Room is clean enough

1. The housekeeping forgot to provide the bath towel, bath doormat and slippers. 2. The system error while check-in, so we don't have the room key, need to ask for a help everytime we need to enter the room. 3. The pool is not as big as in the picture 4. the location is far from anywhere, need to walk around 15-20 minutes to get the Discovery mall, also there is hard to find any restorant nearby except for Ayam Betutu Pak Man (that is not nice).

Very bad location. Very poorly maintained. Bad service.

the pool, the spa, the staff..

The breakfast is fine and also the pool.

A bit isolated, you need to take a taxi if you want to go to Kuta Beach e.g.

Very nice and comfortable bed with 4 pilows :-)

The staff was very nice but when I complain about poor internet, poor aircon and that there was no minibar in our room thay said they will fix all that in one hour. Sadly they dident do anything. Anyway I like this hotel.

Breakfast ok. Kitchen and dining room staff were good.

Deluxe room? Air con broke down, fridge didn't work, key card did not work, had trouble with room safe, shower head spray too fine, no bathroom towells in room. And we had to ask to have our room cleaned, what kind of service is that for an undeserved four star rating on a tired worn out hotel that leaked everywhere when it rained.

service.& amenities. requests unanswered.

The staff ,the breakfast and location...good air cond and flexible staff and their free shuttle service xxx

Sometimes the room smells bad from the toilet

Clean. Food in restaurant OK.

Not close to beach & activities.

Staff friendly, clean n reasonable price..

Aircond very hot, no hot water supply, housekeeping very bad...

Close to Waterbom which is an awesome n fun experience.

1St night our ac in bedroom didn't work, the fridge isn't cold, bed linen are dirty, our room is located in the corner so noisy of construction and staff doing the wash or restaurant, they moved us to another corner bedroom, no fridge! But a better view the swimming pool with balcony, breakfast is just average, I tried the half cooked sausages!! Yuck we pre booked here 3 nights, when we check out, we politely ask to borrow the trolley or some assistance for our bags, and they said to take it ourselves. Hung up the phone in a shock, but in 10 minutes someone came to help us. We waited for 20 minutes for them to find out car keys. i never stay in Kuta, but because of low season Kuta is quite thats why we decided to try to stay in Kuta, close to everything so we don't have to drive, but it never happen. we always ended up driving coz of the hotels location and we wanted to go away from Kuta.

Staffs are awesome!

far froom shopping area