Bintan Lagoon Resort

resort is good for golfing, but the food was very expensive served in the restaurant, which you got no elsewhere to eat. thats is very bad..

The staff was very rude and ill-informed. Courtesy was the last thing to be seen in their ridiculous behaviour. The staff needs to be trained from scratch.

Its all very nice and looks good. Everything is present in this resort. Great pools and close to own beach. people are vey friendly

It is not possible to explore things on your own outside the resort. This results that you have to hire a car with driver to see things outside. 60 sin dollar for 6 hours. 25 dollar for any extra hour. Inside the resort it seems that they make big advantage of the fact that you can’t run away. Its very, very expensive for all the things what you do. And for everything that you do, there have to be paid. Nothing is included except the pool. Prices that have to be paid for food and drinks are the same as in Singapore in the popular areas. Example a beer (local) 6 sin dollar for a small can. For diner a minimum of40/50 sin dollar. Outside the resort a big meal cost 10 sin dollars. Huge difference. All with all if you don’t mind these prices and being locked up in a resort its very good staying there.

The hotel staff were so friendly and helpful. The food was of a very good standard. The hotel had a lovely family feel to it. The day bed in the room doubled up nicely as a bed for our 3 year old son.

Parts of the hotel could do with a refurb - some areas around the pools and the wooden balcony was a bit rotten. Compared to Singapore prices the food was a little expensive.

the beach and the people at your service

food

Swimming pool was great for the kids with the slides. Beach was clean and save for the kids. Buffet breakfast was good. We got the room earlier than the 3pm checkin time.

Price level for food and drinks is for a country like Indonesia on the high level. You had the feeling you were in singapore and not in Indonesia. Breakfast area can be very crowded during sunday.

I liked the place very much which is near to sea and also between greens .

From Bintan Port to the hotel and back transpo were provided free. And, the two separate rooms of different locations we previously booked were upgraded to adjacent rooms fronting the gardens and main pool, perfect for our big family.

The walking distance from our rooms to the beach was a bit far but the fact that we only got out to the beach once a day was still okey. The only thing that caught us unaware was the price of food which was higher than normal. Since this is a small issue we are coming back for sure.

I did not like the prices around the resort, too expensive. I thought being in Indonesia it would have value for money, but found out it was the same price as living in Singapore

Really big pool with enough sunloungers; Nice, modern room; Friendly staff - possibility to have a late check-out/ to deposit our luggage until departure; Appropriate breakfast-buffet.

Inattentive in housekeeping; Parts of the hotel-area seem still to be under construction; Loud music at the poolbar that wasn`t necessary.

It's scenery, near the beach where my children enjoy playing, spacious room as I've 2 young children staying with me. Excellent shuttle and transport services to and from Bandar Bentan Telani Ferry Terminal.

Restaurant - Italian was good, but as you would expect quite pricey. The buffet restauarant was ok for breakfast but you had to walk through people smoking to get to the food as they have stupidly put the smoking section around the buffet area - this is accessible only by a lot of concrete steps.

Where do I start? The room I had booked was a deluxe garden view room with private terrace. The furniture was tatty and old and the room smelled damp. The garden could be walked through by anyone so not at all private. The pictures on the website are of newly refurbished rooms - not the ones we were offered at first.