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Jl. Sutomo no.90 , 28142 Pekanbaru, Indonesia – Show map
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39 properties in Pekanbaru
Including hotels, apartments, villas and more.
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Gaja Hotel's staff speaks: Indonesian
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Private Beach Area
Food & Drink
Restaurant, Breakfast in the Room, Snack Bar
Free private parking is available on site (reservation is not needed).
Room Service, Packed Lunches, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Suit Press, Meeting/Banquet Facilities, Fax/Photocopying, Souvenir/Gift Shop
Newspapers, Safe, Non-smoking Rooms, Elevator, All Spaces Non-Smoking (public and private), Air Conditioning, Designated Smoking Area
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 10 years stays free of charge when using existing beds.
One older child or adult is charged IDR 183924 per person per night in an extra bed.
The maximum number of extra beds in a room is 1.
There is no capacity for cribs in the room.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 5 reviews
Value for money
Show reviews from:
Housing a restaurant, Liberty Homestay offers free return airport transfers and a large free parking area. Its rooms come with air conditioning and an en suite bathroom.
Score from 8 reviews Review score
Situated 10 minutes’ walk from Pasar Bawah traditional market, Winstar Hotel Pekanbaru features modern furnished rooms with free Wi-Fi provided in all areas of the hotel.
Score from 20 reviews Good
|Kenari Residence is located in Pekanbaru. Free WiFi access is available. Each room here will provide you with a TV, air conditioning and a terrace.|
The hotel was clean..
Honestly I was very very disappointed with the hotel.On my booking with booking.com,I book 3days 2nite for 3 family suite room with two Queen bed.But what i get it was 1King and 1Single.The lady reception told me it was booking.com fault.So ok,i buy that.As my family was ok,i juz keep mum.The next thing,my grandma cannot come with us as her legs was swollen at the last minute,we go without her.On our arrival,we told the lady reception to cancel 1 of the room and do we still need to pay for the cancel room.She told us she need to check and get back to us.We waited and end up im the one keep asking.That late nite she told my aunt i need to cancel using my booking acc to cancel by early morning.So my aunt told me.I went to the reception I say no coz will end up paying even more.Atlast,she agree to will email to booking.com.As i keep asking her what was their reply.She say have to wait for the booking.com to reply before she can cancel the room.I still waited patiently till the day of checking out of the hotel.After breakfast,i call reception from my room.Do u know what was the reply.'WE HAD THE ROOM CANCEL AND GIVE TO SOMEONE ELSE'.Im not happy.I came down to the reception and told them why am i not inform.The Reception ans was 'SINCE THE ROOM WAS CANCEL WE SELL IT TO SOMEONE ELSE. They say booking.com have not reply.So i ask for booking.com contact.He said they dont have it.Well it was stated in the booking.com paper clearly the contact no.As i have the email,i call them myself and explain. Booking.com told me what i do was correct. And i do need to pay for the cancel room. But why i suppose to call booking.com not them,huh..
I like the customer service attitude that able to solve whatever problem there is. The staff members also always smile to the customers every time. They have shown high degree of hospitality and accountability when dealing with customer.Internet connection is fast and the cleanliness of the building. The location is also good. We were given early check in at 12 noon and late check out at 2 PM with no extra charge.
Breakfast should also serves margarine/butter along with the given jam/spread. And possible to have creamer or milk for tea and coffee.
Staffs are very helpful.
I have booked 2 triplle rooms for three nights however when we arrived and checked in we noticed both rooms were for two people only. When we complaint, they managed to move us to another rooms however it was only a normal room but with additional extra bed and we found out both rooms were not a refurbished rooms like the previous one. And we were guaranteed for a room change the next day because they said the tripple rooms were fully occupied. The next day we moved in to other rooms however is just the same, double rooms with extra bed, but with less water bottle, nothing extra, we have to request for the things needed such as nescafe, towel, slipper for the third person. I have requested for the room not to be cleaned for the third day ( I put Do not disturb signage at the front door) however I found out someone came in to clean the room, but luckily there's nothing loss. Locationwise : Very far from town, cab very difficult to get however can request help from front office to call for cab and the charge very reasonable, choose nissan bluebird for a meter cab (they called it argo). Hotel is just opposite a general hospital. Better dont stay here if you wants to shopping and town sight seeing. Hotel have a hospital view and also village view. Nothing much but the rooms quite big.
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