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Balai Kota No.1, 20112 Medan, Indonesia – Show map
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53 properties in Medan
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117 verified reviews
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Grand Aston City Hall Hotel & Serviced Residences's staff speaks: Indonesian
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BBQ Facilities, Outdoor Pool
Pool Table, Sauna, Fitness Center, Spa, Massage, Hot Tub, Karaoke, Nightclub/DJ
Food & Drink
Restaurant, Bar, Breakfast in the Room, Snack Bar
Wired internet is available in the hotel rooms and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Packed Lunches, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Baggage Storage, ATM on site, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Honeymoon Suite
Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Soundproof Rooms, Designated Smoking Area
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 6 years stays free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
One older child or adult is charged IDR 380000 per person per night in an extra bed.
One child from 6 to 12 years is charged IDR 125000 per person per night when using existing beds.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 117 reviews
Value for money
Show reviews from:
Shower facility need to upgrade further.
Breakfast Good location
Noisy Air conditioning
Good location, nice room. They upgraded my room because their deluxe rooms were fully booked.
Nothing out of normal. Probably when I stayed there was a Sri Lankan promotion at the restaurant, and they didn't inform me properly about the buffet or a la carte
Great to escape the noise and traffic nightmare of Medan. Close to Medan train station (7minute walk) which provides reliable option for getting to airport if traffic in its usual 'macet' state. Enjoyed relaxing poolside and observing city below us. Not so cheap but we appreciated large room, a comfortable bed, cleanliness, friendly and helpful staff.....and really good crispy skin salmon and asparagus on room service....after modest digs throughout Sumatera.
Fitness Centre & spa facilitie
AC in the room too noisy, I could'n sleep well
Enjoyable accomodation, Great value, nice foods, nice people served.
Good Location Good facilities Clean
Bad customer service : very slow response time . Personnel needs to be trained in providing effective customer service .
Good internet connection, excellent location, delicious breakfast
cleanliness and room interiors
I stayed along with my friend. The tea bags available only two. At least tea bags enough for one should have been kept. The rates of packaged items kept in the room is very high compared to its MRP Rates.
The free cake was amazing and also Boi from reception was a super receptionist
the funny noise which we were compensated with the free cake
Close to rail station and the city centre. They provide a free shuttle to the station too if your going to the airport.
Drainage in the bathroom wasnt the best.
The things are well maintained
Very calculative attitude
location, good room
too lates time for check in
Fitness room not open as requested.
the colonial building of city hall is an intersting thing of grand aston. the location in the center of town is other good thing of it.
Room reservasi online 1 jam sebelum pendatang sudah di siapkan sebelum saya tiba di hotel....
Pijitan pagi hari jam 9 sudah ter reservasi penuh sampai jam 15.00 siang, tidak ada altanative lain di siapkan dari spa atau hotel sendiri. Ini cuma masukan untuk hotel atau spa?.
Reasonable Price Kindness of Staff Cozy and Clean facilities
Breakfast was very bad Very less choices for veggies.
Customer service Breakfast buffet Great spa prices Overall great price Pool Sauna Location
Excellent location. Big food court in front, and a new shopping mall on the other side of train station.
Breakfast is just so so.
Nice hotel for those used to comfort and western standard.
We had to pay to print our 1 page boarding passes. You cannot get cocktails next to the pool and certain area is restricted only to members of a club so hotel guests cannot enter. Staff English was not very good.
Location good , hotel room clean & spaces
Breakfast in the cafe food no good
Beautiful hotel and we were very impressed by the night manager who helped us arrange a sightseeing tour on short notice. That guy was awesome.
The breakfast did not appeal to our western taste. It's quite scattered in many places, the food I liked was in the smoking section. Blah.
The facilities and strategic location
None at this moment
I requested for non smoking room, but given smoking room. They could not upgrade it because I booked through booking.com.
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