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Grand Serela Hotel Medan
Jl. Gatot Subroto No 395 , 20119 Medan – Show map
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56 properties in Medan
Including hotels, apartments, villas and more.
64 verified reviews
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Grand Serela Hotel Medan's staff speak: Indonesian, English
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Sauna, Spa, Massage
Food & Drink
Free! WiFi is available in all areas and is free of charge.
Free! Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, Shuttle Service (surcharge), 24-Hour Front Desk, Currency Exchange, Baggage Storage, ATM on site, Concierge Service, Private Check-in/Check-out, Shared Lounge/TV Area, Dry Cleaning, Daily Housekeeping, Meeting/Banquet Facilities, Fax/Photocopying, VIP Room Facilities, Honeymoon Suite
Newspapers, Convenience Store (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Soundproof Rooms, Air Conditioning, Designated Smoking Area
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 6 years stay free of charge when using existing beds.
Free! All children under 2 years stay free of charge in a crib.
All older children or adults are charged IDR 290406 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Grand Serela Hotel Medan accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 64 reviews
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Good choice for an overnight stay in Medan. Relatively budget rates for a 1st class stay.If you want an absolutely cheap meal , there are several very cheap warungs closeby. Average price for a mee goreng being 8000 to 9000 rp. ie less than a dollar Australian
The busy road outside, almost too much traffic to cross the road. If you do cross though there is a supermarket there to buy supplies.
Restaurant very poor, housekeeping poor
View position smooking room not good
Friendly associates during my arrival and very helpful - hospitality sense of arrival been initiated in place and pls keep up where is the first impression to the customers
Facilities as consider 4 star hotel not in place and need to be look into more and awareness by the top mgmt of hotel group
I liked the room. It's clean and looked new.
wifi is too slow and they don't provide iron box.
Smoking is allowed in lobby area. Guest are greated with a cigarete smell. Not a pleasant 1st impression
Strategic Area, near to ATM, Pharmacy, Food Court and Mall.
the staff attitude and breakfast.
everyhing is perfect..so that is very good hotel..so i don't have any comment about this hotel always stay back again to grand serela hotel (medan)..hope someday i can get special discount or promotion or special voucher to me from grandserela hotel (medan) thank you grand serela hotel (medan)..i love it to stay there..
nothing cause this hotel is very perfect hotel..lowest price n comfortable..
Hotel was an oasis in a very messy city. Breakfast, staff, rooms all very good at a great price.
The area (and Medan in general) are chaotic, messy and offers very little to the tourist. No nearby nightlife.
Friendky staff and very good room
A bit far from airport but anyway airport is far from town
Arch of the guest room environment n design make u feel warm welcome!!! Friendly associates greeting n approach services during arrival ... Great !!!
Feel frustrated as few of the facilities still not open n under refurb or construction but in the selling booking website don't mentioned about these facilities still under renovation!!! Like been cheated!!!
Rooms were clean and well furnished. Complimentary WIFI connection was strong throughout the stay, including in the rooms. Breakfast was very satisfactory - the pancakes especially is one of the best I've ever had!
There were a few mosquitoes in the room - they were quite a nuisance.
The hotel has good interior design, the room amenities are good and complete, breakfast has lots of variety and the food was not bad.
Located a bit far from local shopping outlets, lack of convenience shop within walking distance.
The staff was friendly, ready to help always; the hotel was clean and the rooms comfortable. They made vegetarian breakfast on request and it was delicious.
They do not have a map, nor do they have accurate information about restaurants; no list, only guesses.
Hotel is first class , Rooms were great , value for money .
Location not very near shopping centres.
room too small. I had requested for double bed but was given twin beds. Exhaust fan in toilet noisy for most of the night. Room service closed before 10 pm. Not as advertised.
Fitness Centre, Swiming Pool
The Lobby Entering to high and not enough space
Very friendly staff, good food, clean and comfortable room, value for money.
This hotel should provide iron and iron board in the room.
room is good only.
1)they do not have any other facilities as bar. 2) location is not so good especially for foreigners. there are no shopping malls and even simple proper restaurants around hotel.
Great service! Very nice, tidy room and not a morning went bye when it wasn't cleaned. Good enough location however a few taxi's didn't know what hotel we were talking about without showing them the address. Not a massive deal though. Wifi good, tv and selection of stations good. Staff very nice and helpful. Best hotel we stayed at throughout our 2 week holiday!
Was very loud in our room when people were using the large hall on level 1. We had a wedding and a what looked to be awards night take place while we were there and the noise from both made it hard to sleep and rest at times.
Because the hotel is new all the facilities is in a good shape.
for room services not so much choice. Waitress is to few so in restaurant the dirty dishes is still in the table untill you ask them.to remove.
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