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Jl. Mayjend Sungkono 101-103, 60256 Surabaya, Indonesia – Show map
|Deluxe King Room|
|Deluxe Twin Room|
|Executive Floor Superior Room|
|Executive Floor Deluxe King Room|
|Executive floor Deluxe Twin Room|
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81 verified reviews
They speak your language!
Java Paragon Hotel & Residences's staff speaks: Indonesian, English
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Outdoor Pool, Grounds, Terrace, Sun Deck
Tennis Court, Sauna, Fitness Center, Spa, Massage
Food & Drink
Bar, Restaurant with Dining Menu, Buffet-Style Restaurant, Snack Bar
Wired internet is available in the hotel rooms and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Suit Press, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop, VIP Room Facilities
Newspapers, Safe, Non-smoking Rooms, Elevator, Heating, Designated Smoking Area
12:00 PM - 9:00 PM
12:00 PM - 2:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 5 years stay free of charge when using existing beds.
All children under 2 years stay free of charge in a crib.
All older children or adults are charged IDR 400000 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 81 reviews
Value for money
Show reviews from:
So many breakfast buffe menu , delicious . Tradisional menu till western menu. The hotel near Ciputra world shopping mall
Breakfast menu complete n delicious ., any tradisional menu, western n chinas menu( siomay)
Breakfast was fine and also the swimming pool didn't use it but looks fine from my room
Nothing interesting in a walking distance
good breakfast! Good gym, swimming pool
towel smell not goods
Java paragon location is at Jalan Mayjen Sungkono which is like the main road that can lead to downtown or the new crowd at West Surabaya. It is close to ciputra world and you can get anything u want over there. Love it.
Friendlyness of staff Location
The elevator system is really slow. Only 2 elevators for the tower is not enough. The curtains should have a better lining to keep sunshine out in the early morning
Good Wifi. Clean, comfortable. Large rooms. Good restaurants. Would definitely stay again.
Last Januar I was in this Hotel. My room was in 21 Floor. I could not get a proper hot bath because the water pressure was broken. I complaint this to the manager. This Juli I checked in again, got an upgrade to 21 Floor (at the first time I was pleading for the lowest floor). Now water pressure is working. ps: love the welcome drinks.
Poor furniture even broken chair. Green tea not provided. Tea kept in room was not marked which tea it was
Unlike Bumi Surabaya where I stayed at to attend APEC SOM2 in 2013 and in Marriot and other hotels where the meetings were held, about 80% of staff at Java Paragon understand and speak very good english was ably assisted by them.
The exchange rate conversion of the room rates in my local currency (Kina) as appeared on the site and on the quote is in-correct and something must be done about it as it was NOT the first time that it happened. Booking.com should also do something about it or I may consider not using Booking.com for future reservations for hotels.
Majority of staff were super friendly, helped us with all our needs, room was clean, everything worked properly in our room, location of hotel was convenient, close to toll road and close to city center,
Receptionist that helped us with check in was not very friendly or enthusiastic in having us, room was a bit cramped for the price.
The Terasse is wonderfull and even the Exicutive service.
The pool area .
Comfort room, also for the dining
Breakfast was good
Staff was very helpful as I had lost my wallet and couldn't pay for 3 days of staying but, they were still willing to help. Rooms are well-maintained. Toilet is quite spacious.
* Great value for money * Well appointed, comfortable room and bathroom * Friendly, helpful & attentive staff who made our 1-night stay very comfortable * Good spread of Continental breakfast * Great wi-fi connection !
* The Lobby area was very noisy when we arrived -- music was blaring from 2 areas: one was from the daily live music, and the other was from a birthday party. It was so loud we couldn't even hear what the staff were saying while we were checking-in. Very unclassy, uncomfortable, and annoying!!
Everything is good , pay attention to the room refrigerator
Quick response, warm greetings, welcoming reception.
No HDMI cable for TV.
Morning Buffet Foods was Superb!!
Shower tools shouldn't be fixed. It should be hold-able.
safety good near with shopping centre easy to looking for, over all good
so many thing isn't good anymore like hanger shower is broken and itsn't jet shower to clean after peeing or to constipate, because moslem cant prayer if not realy clean and I'm suggest for it. Wastafel too high
Location and facilities
Smoking room had quite a number of burn holes which doesn't look good
Pillows so comfortable
The location! It's very close to Ciputra world (Luxurious mall). The drop off and pick up to and from the mall is excellent and convenient. The food is delicious! We enjoyed our breakfast. The staff were friendly, helpful, warm and quick!
The bed is uncomfortable. The bed sheet was too small for the bed. It kept coming off. The room itself looks a bit tired. It need to be renovated ASAP.
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