Jayakarta Hotel Bali

room was clean and specious ... my reservation was " standard " and they upgrade me to " superior " its bigger than standard . pools are very beautiful and have specials for children and there s play ground for kids also , its near the beach just 5 steps crossing the road and u will b on the beach .

breakfast is poor , and the stuff need more experience on how to treat guests ... for example when somebody ask for the key .. they bring it and put it on the table infrant of them ... while they must give it by hand and say " this is your key sir "

grounds were lovely.

quality of rooms poor ,bathrooms very old shabby and smelt bad. noisy at night. no sound proofing between rooms. different prices for same products within hotel - up to 50% more from pool bar to sunset bar. gym had only few bits broken equipment.

The closeness to shopping, restaurants and entertainment without being in kuta is great. The staff are friendly and trustworthy. I leave money tables in the room and not one note goes missing. Ever.

I booked 7 months in advance and got a great rate. But upon arrival they tell me my room preferences are not available and then they tried to put our 2 room booking into a 2 bed apartment for the first night. This was not acceptable as we clearly stated we were travelling with an infant. Upon refusal to accept the room offered they then found us 2 rooms on a ground floor as requested. I truly felt as though as we got a good price that we were 2nd rate guests.

Location, breakfast

Rooms are tired and renovation would make a massive difference, but clean though

good value and a good location

Nice pools, Breakfast was good.

I have stayed at this hotel at least 5 times, on the last 2 there has been a mix up with rooms, this time we were told we could not move into our room until 7pm (we arrived at 8am) they gave us a twin room, so we had to move the next night at 7pm, ( we had requested Double bed, near pool, ground floor, we didn't get any of these) there was no communication with the reception staff, they didn't have a clue or didn't want to know, the 1st room had no hot water in the morning, There are definately not enough pool chairs and umbrella's at the pools, shade is at a minimum, when asked about this they said we are busy that is why ! We have decided that mainly after the room mix up we wont be returning..

We got the room we requested, low floor and by the pool, which was nice. Good location - close to beach and good restaurants. Very friendly staff as is often the case in Bali.

Had some problems checking in; room wasn't ready on time and that impacted our first day there considerably. Even once we were in, we were short of towels etc and had to make repeated requests to get this rectified. Location is great but I think the hotel is expensive for the experience and compared to what else is on offer in the area. No huge problems with our stay there, and I think the hotel is a good fit for certain types of guests (large groups, families) but will likely look elsewhere in the future as it was a little big and impersonal for our liking.

Housekeeping staff was very accomodating to our hectic (teenager) schedule and went out of their way to clean our room at times convenient for our family, even if it was later in the day. Staff was always coureous.

The apartment rooms are quite far away from the pool and restaurant facilities. There was no in-room internet. WiFi was available 11a.m. to midnight in the open poolside restaurant, where one could feast on the internet while being feasted upon by mosquitos, triggering the idea, perhaps, of a restauant name change from Tanah Lot to Itcha Lot.

nice location near the beach

rooms were very basic for the price paid

The closeness to the beach. And really nice staff, particularly a lady from the reception Jun and a boy Oki and two staff members from the beach restaurant Mustica and the chef.

All I was after was some peace and quiet - and i ended up with a room with a common door to a presidental suite, which was a centre of social life of a big family.

I really enjoyed being located on such a nice beach. Especially as i was learning to surf. The pools were lovely and the staff very friendly and helpful

Only thing was at breakfast i thought there could of been a wider variety of fresh fruit and when we ordered a banana pancake the wait was a little long.

We have stayed here before and enjoy its location and reasonably good value for money. Based on Bali accommodation prices it is getting to the higher end of the scale for the age of the property. However all the staff were great and we enjoyed the location of the accommodation provided to us during our stay there.

No everything was fine except upon arrival they did not have our booking details that we had made through booking.com. This was a hassle and after many hours of travel we did not enjoy the experience of having to wait for over an hour until the matter was recitified. I still do not know whether this was a problem with your booking service or the hotel. Talking to other guests it seems we were not alone with internet booking problems. It also was unfortunate for us (who had no children) that it was school holidays and there were many children disrupting our peace. A separate desiginated childrens or adults only area would help. We may consider properties with future visits to Bali that do not allow young families as these families tend to disregard the fact that other guests do not all have young families and do not want to hear the screeming of young kids at dining times or relax times around the pools. There also is seeming to become a culture of the night club sceen at other properties in proximity to Jayakarta, and with the thump thump of music blearing out to past 3.00am some evenings, we may in future consider properties that are not so close to this night time activity.