Manhattan Hotel Jakarta    

location comfort

only one set of facilities and one pair of slippers, though there were two of us, no dressing-gowns, not very good service at breakfast

Basic hassle free comforts.

Prefer to see a more proactive staff who are informative. Restaurant food could be improved.

BIg and comfortable rooms

Traffic jams everywhere !

location

smell in room is not fresh

Nothing

Rooms are not as they look on the pictures, they are so dirty.

Nice location and high standard

Verry expensive to use the business centre to online check in!

Location

Steam n sauna n swimming pool very dirty Looks like they didnt clean at all Im not complaining , I just want them improve These areas .

Good value Very friendly staff, especially reception and concierge Good spoken English Very nice rooms

I may have been overcharged for the room as I booked on www.booking.com, I need to check this.

Manhattan suite was excellent good value for money.

Jakarta traffic.

Love the pool

Room service staff was rude

I felt your staff l were friendly helpfull. I felt safe and comfortable.

The traffic in Jakarta is the worst I have ever seen. It took me 3 hrs to get to and from the airport. I had to travel to Bekasi everyday for work and that took between one and two hours.

Great Hotel In a Nice area , they upgraded us to the royal suite free of charge wow it was fantastic and huge , nice breakfast

Internet very slow

None

The environment is a bit dark and not bright enough,especially the furnitures and lighting. i.e.my room. Should display flowers and plants in the lobby. If not carefully if your turn on the tab the water splashes on my shirt. The curtain in the bath room is smell unpleasant for the quest. Need to air and clean it more reguraly. The people at the front desk need improvement in the areas of customer service, communication and personal relationship skills. Need improvement in breakfast option due to less varities. Provide welcome drink and fruits in the room (5 starshotel) In general, staff required specific skills and updated skills to deal with multi-cultural guest.

the location is nice.

The bed is too hard, not comfort and there is a project beside the hotel. Noise sometimes and dusty.

Staff were lovely, friendly and always keen to help. Do extend my thanks to them, especially the front door staff and security who are always on their toes and very hardworking.

Your spa on the 8th floor needs to be upgraded. Its looks dodgy and reflects very poorly on the excellent service that the rest of your hotel staff consistently deliver to your guests. Learn to use your space intelligently.

My first time staying in this hotel and it is a good experience with the friendly staffs and promptness service its appeal me.

None

Location is good. The customer service is good but lots of room for improvement. I was very happy when upon check-in I was told that our room will be upgraded to a suite at no extra charge. This is an excellent way of getting the customers to come back and book their stay with booking.com

The staff at the coffee house needs lots of training. They are quite slow and not customer- friendly and no smile.

Good location for shopping, dining and close to central Jakarta.

Traffic still bad but should improve when roadworks for new expressway are completed.

Nothing .. it was a bad experince for me .

Bathroom so dirty . No internet in the room .. you have to buy it .

Cleaneness was not as expected.

Location for business

Cost of drinks meeting rooms and equipment

Good gym, good pool, very friendly staff, reasonable room rate, good location.

The rooms are starting to become a little dated, there is no WIFI (only in lobby), price for; food, drinks, business centre very expensive.

nice rooms with view over jakarta

Good all round

Pretty cheap overnight rate for a 5 stars class hotel.

No karaoke facility offered.