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Jalan Mertasari, P.O Box 3476, 80034 Sanur, Indonesia – Show map
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217 properties in Sanur
Including hotels, apartments, villas and more.
272 verified reviews
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Mercure Resort Sanur's staff speaks: Indonesian
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Outdoor Pool, Grounds, Terrace
Tennis Court, Golf Course (within 2 miles), Fishing, Ping-Pong, Windsurfing, Darts, Canoeing, Hiking, Cycling, Diving, Snorkeling, Spa, Massage, Bicycle Rental, Library, Playground
Food & Drink
Restaurant, Bar, Breakfast in the Room
Wired internet is available in the business center and costs IDR 58081 per hour.
Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests
2:00 PM - 11:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
The maximum number of extra beds in a room is 1.
Pets are not allowed.
When booking more than 7 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 273 reviews
Value for money
Show reviews from:
Providing free Wi-Fi access throughout its premises, Swiss-Belresort Watu Jimbar features a tropical oasis 320 yards from Sanur Beach.
Score from 393 reviews Excellent
On the white sands of Sanur Beach, Peneeda View Beach Hotel is a 10 minute drive from Denpasar City. Surrounded by tropical gardens, it has a private beach area, restaurant and 4 outdoor pools.
Score from 509 reviews Good
Located right on the sandy shores of Sanur Beach, Prama Sanur Beach Bali boasts 2 outdoor pools, tennis courts and 24-hour room service.
Score from 359 reviews Very good
Directly on the beach in central Sanur, Respati Beach Hotel features rooms with a private balcony and garden views. It has an outdoor pool and a beach-side restaurant.
Score from 331 reviews Very good
Staff pleasant, peaceful,, good location. room was good and so was bed.
We perceived that the hotel was trying to save money , needed maintenance, lights were not put on in breakfast area, no life guard by pool and lots of leaves around pool often due to staff not being around, no service around the pool without going to bar, we were short of towels in our room on several occasions. My wife got very sick ( food poisoning), we called reception for a Doctor, they said they would organise and call back, they didnt call back so after half an hour with my wife really sick I rang reception. Nobody took responsibility for forgetting to call a Doctor. The Doctor finally came and was very good. We of course do not know how my wife got so sick but we mainly ate in the Hotel. We got a call later from reception asking how my wife was and offering some water. When I gave feedback to the hotel that they requested I gave the same feedback as this. They should have done what good businesses do and sent my wife some flowers or some form of gift or something for their ineptitude and the manager should have contacted us.instead they sent me a PATRONISING ducking and diving writingf a lot but doing nothing email. There was so much they could have done especially as my wife could well have got sick from the Hotel - we will never know.
The grounds are magnificent and in line with what in my opinion one of best reasons to choose to stay at this hotel in Bali.
It was clear that the hotel is low on funds and as a result the maintenance is not being taken care of and the staff appear to be lacking in good spirit which I feel is essential to a holiday destination hotel. The general atmosphere is that the management and staff are doing the best they can with a bad situation.
Location, access to beach, shade, room service, staff.
Location, Greenery, Quietness, Fresh Air, Cooler due to constant wind.
Breakfast gets stingier. Improve wine list as only Bali wines are avail. Hotel is quite ethnic and in competition with other hotels they would need a major "fresh-up" or more modern styling. However, it should not result in higher cost. They could start with the dining/breakfast place
Did not receive room as booked, room was not cleaned to a high enough standard, bathroom mouldy
Great Location Fantastic breakfast included Lovely staff
No complimentary airport pickup/drop off Beds are really quite firm
Rooms were good size, staff very friendly and grounds well maintained. Loved the amount of mature trees and beautiful gardens. Overall a large resort but as rooms set apart felt quite intimate. Would definately stay again as long as prices stay resonable.
Long walk from room to pool areas if you happen to be in the front of the resort.
The location. Gardens were picturesque.
It was dated. Front entrance was untidy and old. Buffet breakfast was limited.
Location was fabulous. Hotel provides a regular shuttle service into heart of Sanur - but also a pleasant walk either along the beach or street. Lots of nearby restaurant choices - all great. Hotel itself is very comfortable and relaxing - options for lazing around include two pool areas and large grass area with lounge chairs overlooking the beach. Rooms also large and comfortable.
Everything - pleasantly surprised as it's a large resort - liked the sun lounges on the beach.
The worst hotel I have ever stayed in!! The check in receptionist did not greet, acknowledge me or made any eye contact. Complained to the duty manager. I booked for three nights but only stayed for one night. Cancelled my last night because of the appalling customer service.
Staff very friendly and helpful - when my partner got bitten (see below) we told the staff and they came to spray the room and gave us a plug in diffuser. Hotel right on the beach and the sea was a lovely temperature. Free shuttle bus to Hardys. Or you could walk into town which took about 20 mins. If you don't fancy walking and have missed the shuttle then the hotel has a taxi counter which you can arrange a taxi in which cost 40,000. Big selection for breakfast. Big comfortable bed. I would stay here again.
Was in the room 5 mins and my partner got bitten 4 four times. Water was never hot for shower. Breakfast should have been included in the price. Spa way over priced - I went into town for a manicure and massage for half the price.
Proximity to a clean and quiet beach, staff is caring, nice and accomodating
Old hotel, clearly requires refurbishment
Beach side Yoga next door Cycling path Beautiful gardens Private rooms Private beach with NO Hawkers Everything priced well for a resort Room service good
Having to buy breakfast each day Kids club non existant
Location Entourage (garden setting) Beach Enough space for everybody Nice pool Manager gave discount because of our complaints
Room was supposed to be renovated but there were cockroaches Overall not clean, staines on bed, on towels in bathroom and swimming pool towels Room not clean and in need for renovation Breakfast not that tasteful for high price Reception not available many times and making false promises
Beach front location with other café and restaurants around, shops close by and a lot quieter than the Kuta/Legian area with less harassment to buy this or that. A fantastic massage/spa room with good products used, cleanliness and a well dressed (uniform) lady with a smiling welcome and knew how to give a warm stone massage. The massage was good and she knew what she was doing, it wasn't like some places where it is a soft oily body rub with one hand while there texting a friend with the other. This lady understood when you said to her were your sore, hurting or can I have more work on my shoulder etc, not a "I no speak English". Breakfast was good, but mostly the same as most hotels in Bali, how ever a short walk from the Mercure there were a lot of places with bigger menus and real cappo's. The gardens and tree's were beautiful and well maintain, there is security patrolling the grounds at night time and more guards at the front and back during the day. My wife and myself always received a warm and friendly welcome from them, we always thanked them and gave them cold water and cookie as they work long hours in the Bali heat. Staff were great, I would stay here again.
The room was a bit small and needed some minor maintenance done. The Mercure over all had more positives than negatives. For the price it should include breakfast like most Bali hotels.
Staff, location, the resort it self.
the beach is awesome
toilet no jet spray. bitten by bugs in the bed. some electrical sockets are faulty and not fix although send the request fo fix it.
Staff are friendly, it is close to restaurents, right on the beach.
I have now stayed twice at the Mercure and would return again for all the above reasons. It has a lovely atmosphere and I hope there are no plans to make it more upmarket, like other Sanur resorts, as the appeal lies in the laid back atmosphere and bungalow type accommodation.
Had troubles w the air con and toilet but we're attended to by staff. Needs a revamp, Beautiful pool and beach location
Very poor buffet breakfast, minimal choices for a fair bit of money. I booked because I wanted a gym as advertised however it no longer exists!!!!
Rooms and Near beach and beach restaurants
Multy beaches and gathering
great space in the unit & great location
I was near main pathway to reception so could be noisey during the night
Staff at check in were very welcoming and helpful.The welcome drink and early/late check in room with its facilities was wonderful. Shuttle bus to Hardys supermarket was a bonus.
The bathroom needs a little maintainence... nothing major but an upgrade would have benefitted the whole room.
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