Nirwana Resort Hotel  

Zeer vriendelijk en behulpzaam personeel. Bijzondere omgeving en redelijke varieteit aan restaurants. Eeen locatie die prima geschikt is voor een aantal dagen ontspanning.

Het nachtelijke geluid op de gangen. Op zich kan het hotel niets doen aan gedrag van bezoekers. Misschien een betere isolatie of tapijt op de gangen.

De locatie van het hotel is perfect, slechts 10 minuten van de ferry terminal en een gratis shuttle service van en naar het hotel. Hotel ligt mooi aan zee met een mooi zwembad. Vriendelijk personeel en gratis wifi verbinding tijdens verblijf. Het strand werd de hele dag ook schoongehouden.

Het is meer een hotel dan resort. De kamers zijn simpel. Er is 1 restaurant in het hotel (plus poolbar die alleen overdag open is) voor andere restaurants moet je gebruik maken van een shuttle bus die ieder half uur rijdt. Wifi verbinding is slecht.

Staff was very professional. They were good organized, friendly, competent and efficient. Room was ok, but nothing special and with old furniture. Unfortunately we didnt get one with a balcony, or an upgrade even though we booked for 8 nights. I liked the breakfast, it was a good mix between international and local with a wide variety of choice. Quite a good offer of activities and sports or things to do, major downside of this was the price, always very high and nothing for free. The beach was good, but one could not swim very much in the sea, it had a lot of plants and it was quite disturbing. If you really like swimming than you'd want to go to MayangSari beach.

Not enough long chairs or shadow near the sea. Prices at the pool bar were painful. The whole currency management is not user friendly. I booked in USD, the prices are shown everywhere in SGD and the final bill at check out is in IDR! the FX impact in all this is something not to sneer at. To top that there was nowhere an atm to retrieve SGD.There quite some restaurants where you can eat, but quite expensive if you are staying a long period. One that was affordable has not a lot of choice. The staff could do with a better english. They are friendly and understand but they do not reply much or it is quite difficult to understand them.

Location very good, the beach was clean and we were almost alone. Swimming pool with sea view is very good. All services are available on site in the lobby. Ideal place to relax, for families with children or people who just wish to lay down on the beach and do nothing.

Prices are relatively expensive. All is in Singapore dollar, and need to pay for any service. Value for money is not so satisfying, but I think good value for money could not really be found in Bintan. I guess that's what it takes to be just 45 minutes from Singapore.

Very friendly and helpful staff.

No dislikes.

Swimming pool is not bad. The persons at the ferry ticket desk were helpful.

When i asked for the mangrove discovery trip while checking in, the receptionist recommended a private agent for me, which was not approved or recommended by the hotel. But the hotel actually has an officially appointed agent formthe guests, which should be safe; The rooms and facilities were so old; We hardly lost our luggages when we arrived. the overall service level in Bintan is much lower than other popular islands such as Phuket or Bali. The beach was so poor.

staff

food

We like location-close to the beach and Singapore too.

We are very disapionted on facilities, rooom not so clean, prices on restorans and for using facilities ---- very high............Staf very unserious and not professional..........We wont come again,for sure :-(

A pleasant stay in a very family-friendly resort.

The resort could do with a facelift/renovation (eg the playground, playroom, poolside restaurant etc. are a bit worn down).

Poor organization viz shuttle services, available resources to guests such as other restaurants, services to town etc--all of which should be part of a intro package for each room. Shuttle announcements while guests wait for shuttles should be better. We missed our shuttles even though we were sitting in the waiting area. We got up twice to ask each bus that came by but none were going to town. And when the right one came, the hotel staff did not announce and we missed it after a half hour wait. This is just one example. Very poor handling of info and services to guests. Will not stay at this resort again ever.

Rooms need to be updated

The peaceful environment and friendly staff

The shuttle bus schedule is not frequent enough