• View
  • Garden
  • Swimming pool
  • BBQ facilities
  • Free WiFi
  • Terrace
  • Balcony
  • Free parking
  • Air conditioning
  • Private Bathroom

Located a 5-minute drive from Palembang Mega Mall, Novotel Palembang offers an outdoor pool, gym and tennis court. Free parking and free WiFi are provided. Four dining options await guests. Novotel Palembang is a 15-minute drive from Sultan Mahmud Badaruddin Airport. Ampera Bridge is a 20-minute ride away. Rooms are fitted with a satellite TV, telephone and safety deposit box. Some rooms offer a balcony with pool views. Guests can relax with a sauna session or head for a singing session in the karaoke rooms. The hotel offers an airline desk providing ticketing services for convenience. A 24-hour front desk is available. Indonesian and international food is served in The Square, while The Orient Restaurant offers Chinese dishes. For drinks and snacks, guests can head to Le Bar or Splash Bar.

Couples in particular like the location – they rated it 8.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Novotel
Hotel chain/brand

Property highlights

Top Location: Highly rated by recent guests (8.4)

Free private parking available at the hotel

Loyal Customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
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Guests must meet one or more requirements to stay in this property: Proof of full Covid-19 vaccination, a recent valid negative coronavirus PCR test, or recent proof of coronavirus recovery.

Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
7.9
Facilities
8.2
Cleanliness
8.3
Comfort
8.2
Value for money
7.4
Location
8.4
Free WiFi
8.3
Select topics to read reviews:

See what guests loved the most:

  • Kristina
    Indonesia Indonesia
    The room is spacious, the bed and the pool. Love our room that has a pool view. Has a resort vibe
  • Paul
    Australia Australia
    Great environment and nice garden setting. Pool was being renovated so it wasn't available, but it looked good
  • Heny
    Indonesia Indonesia
    huge estate, resort like, kids love the garden and the swimming pool

Hotel area info

Restaurants
2 Restaurants On Site

  • The Square Restaurant
    • Cuisine
      Chinese • Indonesian • International
    • Ambience
      Family-friendly • Modern • Romantic
    • Dietary options
      Halal
  • Orient Restaurant
    • Cuisine
      Chinese
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Halal

Amenities of Novotel Palembang
Great facilities! Review score, 8.2

Most popular amenities
  • Outdoor swimming pool
  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Fitness center
  • Non-smoking rooms
  • Spa
  • Room service
  • Bar
Outdoors
  • Sun deck
  • BBQ facilities
    Additional charge
  • Terrace
  • Garden
Activities
  • Evening entertainment
    Additional charge
  • Nightclub/DJ
    Additional charge
  • Karaoke
    Additional charge
  • Golf course (within 2 miles)
    Additional charge
Food & Drink
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kids' meals
  • Snack bar
  • Bar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Valet parking
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Concierge
  • ATM on site
  • Baggage storage
  • Express check-in/out
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Business center
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Accessibility
  • Bathroom emergency cord
  • Toilet with grab rails
  • Wheelchair accessible
Outdoor swimming pool
Free!
  • Open all year
Spa
  • Fitness
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Beach umbrellas
  • Beach chairs/Loungers
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
  • Sauna
Languages Spoken
  • English
  • Indonesian

House rules

Novotel Palembang takes special requests – add in the next step!

Check-in

From 3:00 PM to 11:30 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

From 7:00 AM to 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children over 1 are welcome.

Children 7 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 7 rooms, different policies and additional supplements may apply.

Mastercard Visa JCB Diners Club American Express Cash Novotel Palembang accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Novotel Palembang of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

It's not possible to stay at this property for coronavirus (COVID-19) quarantine purposes.

Guests must meet one or more requirements to stay in this property: Proof of full Covid-19 vaccination, a recent valid negative coronavirus PCR test, or recent proof of coronavirus recovery.

FAQs about Novotel Palembang

  • Yes, Novotel Palembang is popular with guests booking family stays.

  • Check-in at Novotel Palembang is from 3:00 PM, and check-out is until 12:00 PM.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • The prices at Novotel Palembang may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Novotel Palembang is 2.8 miles from the center of Palembang. All distances are measured in straight lines. Actual travel distances may vary.

  • Novotel Palembang offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Sauna
    • Massage
    • Karaoke
    • Golf course (within 2 miles)
    • Evening entertainment
    • Spa facilities
    • Swimming pool
    • Fitness
    • Spa lounge/Relaxation area
    • Nightclub/DJ
    • Steam room
    • Spa/Wellness packages

  • Novotel Palembang has 2 restaurants:

    • Orient Restaurant
    • The Square Restaurant

  • Room options at Novotel Palembang include:

    • Triple
    • Double
    • Twin
    • Suite