The pool area is very crowded, and unless you put down a towel on a chair right when you wake up, you're likely to not get a seat until other guests leave for lunch.
The service really failed when it mattered. My daughter and I got terrible food poisoning from their Asian Bistro restaurant that led to us to lose our last full day in Bali because we were too sick to leave our room. I know it was from their restaurant, because we only ate at their property the entire day before. I called the front desk to contact their in-house physician because I was especially worried given I am pregnant in my first trimester. The receptionist somewhat rudely suggested I "take a taxi to the local hospital". When I explained to her that I could barely stand up, let alone leave the grounds, she finally contacted their physician but told me I was responsible for the fee. Eventually, the hotel did cover my doctor's fee (which was 800000 IDR, about 60 USD) but not until I complained and filled out a bunch of paperwork. Upon check-out, I discovered that I was still charged for the food that made us violently ill, and requested that it was taken off our bill. The receptionist flatly responded with "No, covering your doctors fee was our compensation". I felt that given the circumstances, that was the least they could have done.
It wasn't even the stinginess about the cost that was so off-putting (I believe the total cost of the meal I had requested to be waived was only around 500,000 IDR or 38 USD), it was their unwillingness to take full responsibility for what happened and the staff's condescending attitude when I confronted them about it. What a disappointing way to end an otherwise delightful trip to Bali.
The property has a number of promising attributes- the grounds are beautiful, the pool and beach area are lovely, breakfast was good, and the premier room we stayed in was very nice.