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Gili Trawangan, Lombok, 83552 Gili Trawangan – Show map
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149 properties in Gili Trawangan
Including hotels, apartments, villas and more.
163 verified reviews
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Ombak Sunset's staff speaks: Indonesian, English
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BBQ Facilities, Outdoor Pool, Grounds, Terrace, Sun Deck
Fishing, Canoeing, Cycling, Diving, Horseback Riding, Snorkeling, Water Sports Facilities (on site), Spa, Massage, Bicycle Rental
Food & Drink
Restaurant, Bar, Restaurant With Dining Menu, Buffet-Style Restaurant, Snack Bar, Special Diet Meals (upon request)
Free! WiFi is available in public areas and is free of charge.
Free! Free private parking is available on site (reservation is not needed).
Room Service, Packed Lunches, Airport Shuttle, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop
Safe, Shops (on site), Non-smoking Rooms, Air Conditioning
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 12 years stay free of charge when using existing beds.
Free! One child under 2 years stays free of charge in a crib.
One older child or adult is charged IDR 968020 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Ombak Sunset accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 163 reviews
Value for money
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Room decor and lighting, beach bar food
Great facilities, superb quiet locations the sunset side of the island. Highly recommended
Service is willingful, but there are some faults that could be avoided.
The staff were amazing, they definitely gave great service. The room was very spacious and comfortable. We will definitely be coming back.
The general wifi was poor on the entire island.
Even though location is far away the crowd of Trawangan, this is a good asset.
Some dirty customers that let the pool full of garbage
Excellent pool area, fantastic peaceful setting right on beach. Bungalows are spacious, clean and well maintained.
It is a little isolated as it's on quieter side of island. Not many restaurants nearby.
The staff and service is really bad. Over priced for the level of service and facilities offered.
Best outdoor pool I saw on gili t with an awesome view of the sunset. Close to good snorkel spots. Clean spacious rooms
Customer service was very poor. Had to ask for someone to come fix our safe 5 times before we finally got someone there. Took 45min to check out, which made us miss our boat back to Bali.
overall the hotel is nice, family-style. Very good with children or young couples who want to retreat from the parties. a big disadvantage in the ocean a terrible entrance. there generally can not swim.sunset view of the ocean is terrible. swamp for 200 meters! !! service is good in the room. Very clean. but the reception staff are slow, not attentive, and because of their terrible performance of itswork, we were almost late for the airport. booked an airport shuttle twice as expensive than the private carriers to be sure. eventually had to re-organize everything.
sunset view of the ocean is terrible. swamp for 200 meters! !!
Big room, bed was so comfortable! The pool is very big and there are plenty of Sun loungers. It was very quiet at night.
A horse cart ride or cycle to the main centre. Only really two options for eating at night. No safe in our room. Check in was very slow.
Beautiful room that was clean on our arrival, see below for more. Heated pool with swim up bar with a nice cocktail menu. The restaurant across the pool is very good, nice food and good staff.
On our second day someone made our bed, took the used towels and left. On the third day nobody came to our room. After a complaint to the reception housekeeping came to give us new towels so we could have a shower. After that we we're on the top of their list I think, the came to our room as soon as we went outside. After our first hapy hour at the swim up bar they ran out of Baileys, in case your wondering we only had 4 cocktails with Baileys :) The next 5 days they kept saying they would have new Baileys the next day, but never did. A shame because their Baileys comet was awesome. On one occasion we waited 40 mins for a menu at the beach restaurant and than another hour before the food was served. It is a big walk to get to the little town to get another feed. The horsecarts are the only way of transport and it can take a while to get one. At check out we payed our bill and I was a bit surprised to see they charged me another amount on my credit card. The made a typo in their system and charged me the difference (without authorization). They are going to cancel that transaction after I emailed them about this, but it is just a pain to go through all that.
Such an amazing setting/complex on the quiet side of the island. Bungalows were just right with large main room and beautiful outdoor bathrooms. Pool area was very relaxing with swim-up bar. Private beach. All very idilic.
The whole experience was somewhat let down by poor restaurant staff/service. In the main restaurant, there seemed to be a real lack of staff but the beach bar/restaurant was the worst. Food was terrible and service bordering on rude - if you could ever get any. It took around 90 mins to get a couple of sandwiches. There was eye-rolling, we heard arguments at other tables with customers complaining about poor food, the staff were defensive - I don't know whether it was poor training, lack of management... Don't get me wrong... some of the staff were good (including the reception staff and some of the main restaurant staff) but overall, it's an area they need to work on.
Comfortable bed, great facilities, amazing cocktails and swim to bar. Really good dinner at beach restaurant. Really nice afternoon tea by the pool for free everyday was great.
Bit too far grom central area, about 35minute walk or 10min horse taxi. Mini bar wasn't stocked on arrival, had to ask 3times for it to be stocked up and balcony was very dirty.
- Nice hotel & bungalows - Outdoor bathroom is extra-ordinary (we had no serious problems with mosquitos) - Private beach with included sunbeds & beanbags - Very quiet, off-the-action
- too overpriced (everything costs extra) - Gili is a coral island, so don't expect a caribbean beach; although sand is beautifully white, the beach is not suitable for swimming because of shallow water (depending on tide at maximum 20-30cm), very stony - during our stay the water of pool became muddy and greenish (they obviously had serious problems with the cleaning of the pool; maybe due to the hot temperatures) - too many people at breakfast; service to overstrained and to slow to fill everything up; sometimes it took ages to get a new plate & cup - service in general not very good - far away from center, bars & restaurants (takes a 35-40 minute walk to the center, one-way horse taxi "cimodo" is about 75.000Rp) - bycycles not free, they cost 75.000Rp per day; included in other hotels of the island
The swimmingpool, the envirement and the room
That breakfast was not including!
Service was questionable. Frustrating asking for coffee, bowls plates general service around the place. Staff were more than happy to help but I don't think they have been instructed on what to do at times. I don't think this is the staffs fault I think this is more managers fault because staff were more than happy to help. Wayan was the most friendliest and attentive member of staff that we met and went out if his way so many times to make us comfortable and want to to come back.understanding the hotel is new but a lot of work to be done by the people in charge of service management not the staff.
The facilities, nice view of the sunset and very close to the beach.
Way too far from the centre and no shops ect in the area so we had no choice but to eat at the hotel restaurant if we wanted to stay in the area. We didn't have breakfast included in our package so we had to pay $20 each for a cup of coffee and two small pastries!!!. when we wanted to go into the centre we had to take the horse cart which cost around $7 each way (this adds up) The walk to centre took about 1 hour. When we checked in the room wasn't ready so we waited ages to check in and when we saw the room used coffee cups with coffee were still in the room and mini bar was not stocked. The worst part for us we think was the lack of security. This place is a maze so one night we were trying to find our room and by accident we were able to open someone else's room with our key!!!!
Nice quiet location, although a bit far from the action. Great pool area, although the pool was a bit dirty. Beautiful sunsets from the beach. Nice rooms.
The place has lot's of potential but the service wasn't good which lets the whole place down. The staff are not helpful and it seems as though they lack training and systems to help them. They don't seem very happy on the whole. Breakfast and restaurant food was really average which was a shame.
Ombak Sunset is a great resort located away from the noise in the island center. Staff are friendly & rooms are well maintained. With it's private beach & restaurant it was easy to relax & enjoy the brilliant sunset. We used push bikes to get around the island & the resort was only a short ride away from the bars and restaurants in the port. (just make sure you have a light for your ride back to the resort at night). Would definately stay at the resort again.
Nothing the resort was brilliant.
staff very happy and smiley but very badly managed and hence bad experience
really horrifically long check in ... room was pretty clean but that was about it in terms of comfort Just no effort by the mangt to get the place sorted .. could be so much better
The overall presentation of the hotel.
Poor service with very laid back attitude, tasteless food, poor housekeeping, dirty swimming pool and very slow wifi. Both our transport from and to airport was badly organised though being reminded and reconfirmed a few times. No apology was offered even when transport came 45mins late! This is definitely one hotel I would recommend against.
Big room. Swing in the beach front ( in the sea). Some staff are polite and helpful
1.Staff slow in responding to my email n queries. Did not confirm about my pick up service. 2. Beach front in nice but pointless cannot swim. 3. 3N stay, breakfast menu -everyday the same food . Quality of good - not good. Not much variety. 4. Front office staff did not check my bookings thoroughly so over charged me. But have been rectified after i pointed it out
The island is beautiful but the hotel just doesn't do it justice.
Poor customer service, terrible breakfast, too far to town, busy pool, sea isn't the easiest to swim in, sharp stones and corals and aggressive sea.
the room was quite nice
The taste of meals were really bad. Not worth it.
Happy hour cocktails The spacious rooms Excellent housekeeping Location away from the busy centre of town
The limited English skills of certain staff! Being understood! Sometimes we received slow service
The pool was amazing, rooms were wonderful & bathrooms spectacular. Friendly staff & reasonably priced cocktails
Far away from everything & didn't like catching the poor horse and carts
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