눉Many things. We booked two familiar rooms, sent the confirmation
through booking few days before, but at our arrival they had only one
and just one standard room left. Luckily for them we were 7 (but we
were supposed to be 8) and they gave us a mattress (probably used by
them) as extra bed.
Staff not helpful at all: at our arrival (around 5 pm) we asked if they could drive us to Uluwatu to see the sunset and the guy there said no problem. So we sent away our driver. 10 min later we were ready to go, but the guy said that there was no driver, he had gone home (!!!) and when we asked for help, to call for a taxi st least, he said he didn't have the number (an hotel with no taxi number...? weird)
Further more the standard bedroom they gave us had the door that could only be locked by the outside and not from the inside. Asking for help, they said that they would have fixed it the following day (we were staying one night...)
Other things: not near "2 min" to ANY beach (at least 15 min walking on the street to Padang Padang Beach), dirty floor, dirty bed sheets, the bathroom was dark and moist heat (ever been in a cave?), super slow breakfast and breakfast packages not convenient ("fruit" was a tiny watermelon slice, a dried pineapple and half lime).
We are definitively not snobbish people, I know it's a small homestay, but please work on your staff!! Cleaning, courtesy and helpfulness!!
눇For the standard bedroom, they offered us a little discount on the
normal price (3/4), since we were supposed to have 2 familiar
bedrooms and despite the confirmation, only one was available. Payment
in cash in advance: after the whole stay, if I would have known that the
door couldn't even be locked, I would have payed at least half the
price for that room!!