Segara Village Hotel  

The hotel is a real gem in Sanur, with beautiful gardens and bungalows and a great pool. The beach is literally behind the pool, clean and well maintained.

The hotel is clearly in need of renovation. The food at the bar and restaurant is a bit pricy.

The location is ideal.

The rooms , bathroom is way too small, the outside lounges on the bungalow balcony always smell of cats urine.

Great quite hotel for couples. Japaenese restaurant next door is excellent..

Location Location was great and the pool was fantastic

The bathrooms were not that great, I would have liked to be picked up at airport

Lovely pools - there were 3 in total. Main pool was facing the beach front, excellent! The grounds were lush and green. Very relaxing. Staff were courteous and helful.

The towels in the room were worn out. Also there was only one restaurant and the menu was limited.

the location and the privacy of the bungalow

the bed squeaked whenever we turned

Friendliness of staff. Beautiful grounds.

Beach was a bit messy with seaweed etc

great atmosphere, wonderful swimmingpools, good location

Gardens were beautiful. Pool setting wonderful. Breakfast great. Friendly service. Room good. Location handy.

We had a great room. Only minor problem was that for some reason the toilet smelt a bit.

Good location on beach, good service, hotel was spotless - very well kept

The "compulsory" New Years Eve gala dinner that was not advised when we made the booking, otherwise we would not have booked. We were advised this 5 weeks after booking and it was a battle to get this charge (US$200 !!) removed from our bill as we were not attending the dinner. It was removed eventually but it was an unnecessary issue that we could not believe was being challenged i.e. we were being told we had to pay even though we were not going to be at the hotel on the evening.

The setting. The resort is made to look like a Balinese village, and the grounds are really beautiful, with a temple, statues, trees, the pool blend seamlessly with their surroundings. Truly stunning. The staff was very pleasant, eager to serve, always smiling.

When I made the booking, I was very clear about our family needing two extra beds for our children, and I sent an email and was told it was no problem. Upon arriving, we found out that the bungalow at Segara village 2 could not accommodate two extra beds or there would be no room left to move about the room. We were moved to another room (220) which was larger, but older. It was a nice room, but the cleaning was not very good, we had to call housekeeping back twice, and there was also an unpleasant sewage smell floating around a lot of the time. Guests paying such an amount per night shouldn't have to go through this type of experience, even if the staff was more than willing to clean the room again, or try their best to cover said smell.

Beachside location, close to shopping and resturants and central Sanur.

Check in was shocking. Worst I've had! Made to wait as staff member answered phone at least 20 times, room was not ready at check in time and had to wait 1 1/2 hours with 3 young kids crying. No apology offered at all. Found check-in staff arrogant and unfriendly. wouldn't stay there again for this reason.

Vloer van de kamer: tip: nat schoon maken. En ligstoel buiten was te vies om naar te kijken laat staan om op te zitten. Verder een stoel extra op de kamer.