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Customers who viewed Sheraton Mustika Yogyakarta Resort and Spa also viewed:

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Most recent booking for this hotel was yesterday at 16:54

Score from 640 reviews Very good 8.2/10

Newest reviews for Sheraton Mustika Yogyakarta Resort and Spa

  • Dwi
      Indonesia
    August 31, 2014

    The staffs of sheraton are very pleasant and I will stay in this hotel for my next trip to Jogja. Good job

    Nothing

    7.9

  • Rebecca
      Indonesia
    August 13, 2014

    Good Swimming Pool

    Old Furniture and bed. Air Conditioner cannot adjusted. old hotel and need to be renovate.

    7.9

  • Dian
      Indonesia
    August 5, 2014

    I love the room, big, clean, cozy....

    The wifi seems in trouble, I have difficulty to access it because it failed to connect all the time...

    7.5

  • Novi
      Indonesia
    August 5, 2014

    View and interior hotel

    7.1

  • Alexander
      Netherlands
    August 4, 2014

    Clean room/bathroom Nice staff in restaurant/front lobby/swimmingpool bar.

    I stayed in this hotel at july 25th until july 27th. We first had a room with direct pool access, For the first room I payed with my Debit card. I payed rp 2.000.000 deposit. Then the second day I changed into standard room. I didn’t put enough money on my debit card so I payed rp 800.000 in cash. But when we arrived the last night at our room. We could not enter the room. The card did not let us in. They restricted us access to our room. We had 2 exhausted children because we had a long day. My wife was also tired. Then she called the reception because we couldn’t enter the room. Then an employee came downstairs. She opened the door and mentioned we did NOT deposit money. My wife was very tired and was annoyed by this remark because we DID pay deposit! Even TWICE! She asked the employee not to mention again and let us rest first. She wanted the kids sleep to sleep first. But 10 minutes later the employee called us in our room by telephone AGAIN asking about the deposit. To make things worse, I heard that they called my parents-in-law twice, where I also stay for some days during my holiday.This made me feel ashamed towards my Parents-in-law. Like I can’t and don't pay my bills. I think it is unacceptable and absolutely unprofessional to lock the door of the room. The employee said it is technical error. But I DO NOT believe it! This has been done on purpose so we had to contact the reception. Maybe it is not policy of the hotel, but I think someone came up with this ridiculous idea. This whole situation was a bad ending at a nice stay in the hotel. However, we did get a personal apology letter by the manager because of this situation. Little bit dissapointed they did not offer something, but okay, it better than nothing at all. WIFI was slow and not all accesspoints are not working well. Direct access room is nice but the pool is just a small pool in front of the room not connected to the main pool. Outside of the hotel needs a paint job.

    5.8

  • Alexander
      Netherlands
    July 31, 2014

    Breakfast was very nice, and staff in Restaurant, Frontlobby and swimming pool do make you feel special. The swimmingpool is awesome. The swimmingpool is located in a very nice tropical garden.

    The outside of the hotel needs maintanance. The building does need a paint job soon! But fortunatly the rooms are clean and the hotel looks fine from the inside. The staff at the front desk was very bad and rude. They thought I did not pay the deposit of the room. But I payed deposit twice. (I changed rooms). They did lock the door to my room when I returned at night(unacceptable and unprofessional!), with two exhausted kids, so we had to contact frontdesk. They called us again in our room even after we told them we did pay the deposit and we did not want to be disturbed. To make things worse they even called my parents-in-law during the day, to ask where we were and that we did not pay the deposit. (which we did twice) They disrespected me and made me look bad in front of my parents-in-law. The hotel however, did send us an personal apology letter today. I expected some sort of compensation but no, but okay ... this was the least the hotel could do. We took the room with direct access to the swimming pool. That was nice, but in my humble opinion not worth the money because the swimming pool is not connected to the main swimming pool, and my daughter did like the big swimming pool better. WIFI did not work at all accesspoints and the internet is quite slow. (but maybe I am used to European Internet Speed)

    6.3

  • Kerry
      Indonesia
    July 31, 2014

    Quite place to relax and rest, nice view, very large room with balcony

    Old furniture, swimming pool kind a dirty

    7.5

  • Nicolas
      Singapore
    July 31, 2014

    Location, facilities, restaurants

    The rooms are clean but very old especially the bathrooms. The pool is full of kids in the afternoon so don't count on resting.

    6.3

  • Fauzan
      Indonesia
    July 18, 2014

    I like the swimming pool. Its so nature. i like spa

    Quite far from down town.

    7.9

  • Yong
      Indonesia
    July 17, 2014

    Elegance interior, kind employer.

    WiFi login is not comfort

    10

  • Anonymous
      Singapore
    June 21, 2014

    Spacious room, great spa services, close to the airport

    Distance away from city centre

    7.5

  • Ummi
      Indonesia
    June 6, 2014

    its ok. i like it,mustika sheraton.sayonara

    7.1

  • Saiful
      Malaysia
    June 4, 2014

    Comfortness

    10

  • Anonymous
      Singapore
    May 12, 2014

    Direct pool access

    The room facilities are a little worn out. The quality of the breakfast is not up to expectations.

    5.8

  • Roel
      Singapore
    April 26, 2014

    Near to the Airport for early morning flight Upgrade to suite

    Lot's of noise of BIG group late evening and early 5.30am with music & singing Far from city centre Club floor was not "Sheraton" standard furniture & F+B quality

    6.3

  • Gautham
      Singapore
    April 11, 2014

    The staff at the property was excellent - they understood requirements clearly and turnaround time for these requests were also good.

    This seems more like a MICE hotel not a hotel for families. The pool table for ever occupied by beer drinking smoking groups and as a family with children we could never get to play. Interestingly it was always reserved when we went to play but was always told we could not reserve!! The pool is more of a pond and the colour of the stone is a great put off. The property itself is old and poorly maintained. While I understand it is in the direct line of fire from an erupting Merapi, the maintenance budget can be a bit more than what it is now.

    6.7

  • Miroslav
      Czech Republic
    January 19, 2014

    Beautiful pool in the garden.

    9.6

  • Patricia
      Australia
    January 10, 2014

    The general courtesy and service was outstanding.

    The cost of wine was prohibitive, and as I do not drink spirits or beer, it was a disappointment for me.

    9.6

  • Adrianto
      Indonesia
    January 1, 2014

    Pool, fitness and barbecue dinner.

    6.7

  • Howard
      United States of America
    December 13, 2013

    The pool was interesting.

    Well, where does one start? I'll be brief: The room had water stains on the walls; the drapes where off of several hooks; the noise from the local neighborhood penetrated the walls as if they were made of cardboard; housekeeping only cleaned once during the three days we were there; the thermostat on the air conditioner would not adjust properly; the resto was terribly over-priced; the staff mostly rude to my wife (as she was a local). Other than that...

    3.8

  • Dadang
      Indonesia
    November 14, 2013

    I upgraded to Lagoon King room, it was very nice room and has convenience area especially the pool.

    8.3

  • Elizabeth
      United Kingdom
    October 24, 2013

    Every thing about the hotel and staff. Special thanks to Emilia who was very helpful in every way.

    Nothing

    9.6

  • John
      Hong Kong
    October 16, 2013

    Staff are friendly and helpful.

    8.8

  • Fitria
      Indonesia
    October 9, 2013

    Not only the staffs are very helpful and friendly, room is very comfort and clean, also stunning WIFI speed. Love this hotel.

    9.2

  • Anonymous
      Indonesia
    October 1, 2013

    Location is good, the hotel has the "Grandeur" feeling of past times, close to airport and city.

    Booking was made for 2 rooms, but when checking in only 1 room was registered. Front desk staff inexperienced which led to confusion and delay. Room interior dated, bathroom needs better cleaning.

    6.7

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