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Jalan Embong Malang 25 - 31, 60261 Surabaya – Show map
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106 properties in Surabaya
Including hotels, apartments, villas and more.
134 verified reviews
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Sheraton Surabaya Hotel & Towers's staff speak: Indonesian
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Outdoor Pool, Grounds, Terrace
Tennis Court, Sauna, Fitness Center, Spa, Massage
Food & Drink
Restaurant, Bar, Breakfast in the Room
Free! WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs IDR 50000 per stay.
Room Service, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Safe, Shops (on site), Facilities for Disabled Guests, Elevator
From 2:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
Free! All children under 12 years stay free of charge when using existing beds.
Free! One child under 2 years stays free of charge in a crib.
The maximum number of cribs in a room is 1.
Pets are not allowed.
Cards accepted at this property
Sheraton Surabaya Hotel & Towers accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 134 reviews
Value for money
Show reviews from:
Garden Palace Hotel is in central Surabaya, just over 1 mile from Tunjungan Mall. The hotel provides 5 dining options and easy access to the World Trade Centre.
Score from 136 reviews Good
In the heart of Surabaya, Hotel Majapahit Surabaya features rooms with free Wi-Fi and a marble and gold plated bathroom.
Score from 192 reviews Wonderful
Novotel Surabaya Hotel enjoys a central location in Surabaya’s main business district. It is a 10 minute drive from Gubeng Train Station and 15 minutes from the Pasar Turi Train Station.
Score from 64 reviews Review score
Conveniently located at the Town Square Surabaya, TS Suites Surabaya has stylish accommodations which are just a 30-minute drive from the International Juanda Airport and the center of Surabaya.
Score from 48 reviews Excellent
The swimming poll was very dirty on my first day coming there i think the filter was broken.
Location Comfortable mattress Many TV channels
Breakfast spread quality is only average - not 5 * standard
Free and simple wifi, good gym, good breakfast, excellent staff, comfy bed
pool is great - but personally I prefer a pool for swimming lengths not play
Location, attached to the biggest mall in town.
Check out time took longer with only one staff who assisted.
Comfortable mattress and very friendly & profesional staff.
Hotel needs refurbishing. Too old fashioned and worn.
Front Office - excellent service. Room Service better than Paragon - we stay 2 years ago.
I understand from front office - we checkup. We told 2 items are consumed without our knowledge. Officer was nice to waive off. My suggestion to hotel management to remove all items and have a central location to sell the items rather than spending manpower and stock taking.
Some family activities, friendly staff, location next to large shopping mall
Booking with breakfast not an option. Slightly overpriced hotel as the facilities ( swimming pool ) not available at the time of our stay.
near the shopping mall
-Club room stuff was fantastic, one of the best i ever had a chance to meet! ( After One day they remembered my name- all of them) -Breakfast choice was small but for biz travelers all you need - No problem with internet - Good location
- Rooms are a little old already, but for me it is not any issue, i was just sleeping there. - As Surabaya is now in the middle of new constructions, the surrounding is kind of sad and gray, but i am sure in few years the view from the window will be more appealing.
the location is in the downtown
it is not so easy to find local market activity during closed season
Pool area was quite nice (even though construction going on next door) Room was big and comfortable.
The breakfast was a little expensive - on the other hand, there is an enormous choice of every possible breakfast dish. Apart from the mall, there are not many attractions nearby.
location near mall (Tunjungan Plaza) - convenient for shopping
Easy access to the mall.
The bottle water is too small. No cotton bud,etc. There is a bit of the mushy smell.
Good location, near shopping mall.
The lobby, the bed, the exercise facility the nightly music
The terrible smell outside of my room
I love the gym facilities
That breakfast was not included in my room rate. So breakfast was very expensive
limited good vegetarian food options for breakfast
Very friendly staff and quick room service..
all staff n manager very kind n polite
Near with shopping mall
Swimming pool too small
So friendly service at start of arrival.
5 star hotel with 6 star service
Stayed at room #1703 very spacious, very good location next to shopping mall. Wifi very fast up to 20 mbps. Friendly staff.
Room is great, Room service is excellent.
In booking.com hotel reservation, we had requested 1 extra-large double but apparently it showed in Sheraton Hotel system as Twin Room!. After few unpleasant debate & confrontation with the front desk staffs, finally they gave us 1 extra-large double room.
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