It will be excellent if it's not for one of the room service man.
One of the rudest mankind I ever found in any 4-5 star hotel in the
world!! I even thought he's probably worked as jail keeper before.
We were hungry At night that we called the room service, and then this
man picked up the phone with a cruel tone. When I mentioned one of the
menu that has been solded out, he became very rude.... I thought that he
had a family problem or something that bring down his mood, so I was
fine at the moment. I said to him," ok, I'll call you again
since the menu I want is sold out". You know what, he said nothing
at all and then hang up like I am someone from his past who used to
bully him or stealed his girl. Wow.... What an angel....
I went there the day after new year and booked the ex. Room when I
stayed at swiss bell manado. Unfortunately the air conditioner in my
room was not working so well. It was like getting blow by lazy ant.
However, once I send my complain to them, they send an engineer to
checked the issue and then upgraded my room. The receptionist is very
kind, as well as the Manager. Except for one person ( I will explain
later). Food is okay. Having said that, after moving around from one
hotel to another in manado, I have found this hotel is very legit
compare to another hotels surrounding ( which the service shocked the
hell out of me, in a very bad way :( .