The management team in W, along with the whole W concept, are a class act. Any flaw that you might encounter at W is just one of those things that may happen anywhere. I've stayed at W for 18 days, along with my 9-year old son, and from the smallest details of great care displayed in many of the experiences you have with this staff, to the marvellous design, great facilities and amenities, you have it all. Couldn't thank enough Oliver, Rendy, August, Ahmed, all the guys at 'wheels', breakfast and so on. Oh, the spa is a small piece of heaven, could never forget to thank the ladies there, I've done a massage pretty much everyday, you just don't get tired of the quality of services, the ambient and hospitality. This is definitely my home in Bali, see you guys next year !