Castlerosse Hotel & Golf Resort  

Being able to walk to the National Park.

Found the hotel dated - would definately require a refurb.

We were there for a wedding and the hotel accomodated our request for a quiet room - elderley mother - but - as it was halloween - bank hoilday and half term - there were a lot of children who used the lift like a toy - not the hotel's fault - but the parents - so when the "out of order" sign went up - it meant mother had to negotiate far too many stairs - down for the room - up for reception/exit and up again for breakfast...although a sign was put up the next day saying children should only use the lift with an adult - the damage was already done - apart from that a lovely hotel

I was unable to book a Lake view but added note and upon arrival was given as requested without charge. I also received a call from the hotel due to lateness which was a very good touch & customer service. The staff in the restaurant were excellent - the guy's in particular were not only friendly but also knew how to cater for guests. Only stayed two nights b&b but they remembered us.

One thing unfortunately. I had booked with the spa a Sunday treat for two (massage & facial) & was advised that I would receive a call back or to drop down on Sat morning.I Did not receive a call & when I checked with the nice staff (male) in the area he was checking & unfortunately this was not booked. Again, this was a treat for my mother coming to visit for one week hence I was disappointed. I did receive an apology but hey. So we spend the money somewhere else. :) But this was the only thing & check in - out was very warm & I love to go back soon. These things happen.

Beautiful view on the lake and mountains. Almost everything for the family, single or couple: playground, swimming pool, golf, park. Probably the best 3 star hotel in Killarney area.

From my room to reception was 200m which keeps you in form. Manager of the hotel or restaurant was madly hard working person who will help you to check-in beside reception desk and with same dress will get some time to take the plates from tables after the breakfast in the restaurant.

everything very pleasant, many thanks.

I recieved excelent service. To explain, a mix up in the booking of an accessible room for me was made and when I phoned to make sure there was a room, both rooms were already booked, but the staff kindly accomodated me in one of their Woodland Cottages, which was fully accessible and at no extra charge. I also found the staff polite and helpful.

No complaints and I would certainly stay there again

Very poor food service in the bar.

Scenery food leisure complex

We were in ireland for a wedding, so we only stayed for one night and therefor did not really have time for anything else

It was very pleasant and the staff accommodating

The hotel setting is superb - beautiful views of the mountains and lake. Also there are beautiful walks through the grounds. The pool/spa facilities are also very good. Our kids loved the pool.

I was disappointed with the food. We ate dinner in the restaurant and for a hotel of this class, we would have expected the cuisine to be of a higher standard and to be more creative. My main course was luke warm. Having said that, our kids (aged 13 to 8) enjoyed the food and the kiddies' dinner menu is good value.

Esta entrada no tiene comentarios

Esta entrada no tiene comentarios