Downhill House Hotel & Eagles Leisure Centre  

It was just average

Staff were very polite ,room was comfortable.

Restaurant not opened was looking forward to a nice meal.

fire alarm going off in the middle of the night with no staff communication during or after

The room was clean, warm and comfortable, had all the mod cons and with a good size bathroom. The room itself was good value for the price we paid.

There was no heat in the hotel corridors or in the breakfast room. Guests had their breakfast wearing their winter coats (a December weekend). Parts of the hotel also look a bit run down.

Spacious room.

Cold corridors to swimming pool.

The hotel was friendly and comfortable. The staff were excellent. From the moment we came through the entrance there was a welcoming feeling. We ate in the bar and the food was excellent with a friendly and charming atmosphere. As the hotel was not busy we had been upgraded from a family room to a adjoining double rooms.

Comfortable amd conveinient, nice friendly staff.

The decor is a bit dated and the common areas are a bit chilly.

I liked the location. Service staff in the bar and function room were friendly.

I was there for a wedding and the hotel did'nt quite live up to my expectations. However it was'nt bad. Perhaps I had too high an expectation of it. I did'nt like the fact that I was asked to pay for our room when checking in. The receptionist said it was because they were busy with the wedding. Also the towels were pretty small.

The reception area and the room where the breakfast was held

The bar is a disgrace and desperatly needs updating, furniture broken and uncomfortable, there is a room opposite the lift to the rooms which is very old fashionly decorated which is not of upkeeping with the reception area and there is an extrmely musty smell which overtakes the whole corridoor. The rooms are very large, it would be better to have either 4ft or double beds in there, housekeeping is not great as there were staines on the bed cover of one bed, a broken arm of a chair, tv and remote control broken, mould in shower, shower head broken. I would not stay here again or recommend to anyone, which is a shame as it is lovely building just needs updating

Nice, wooded area around the hotel, and the room was nice and quiet despite the party going on that night.

Might be a good place to stay during the week, but avoid the weekends. There was a wedding on the Saturday night when we arrived, so there were constantly smokers hovering around the entrance and it was loud in the lobby. In good news, the room was upstairs and far from the lobby, so we didn't hear anything beyond the usual passers by. Breakfast was mediocre.

staff very polite and helpful.greeted by name at mealtimes.

tennis courts run down.only 1 racket available.booked room for 4 one of beds was a camp bed

Excellent value, family loved the pool.

Bar area, not many using it. But then thats a choice of residents.