Gleneagle Hotel  

We had bought tickets to Christy Moore in the INEC on the saturday night. This was probably the best part of the weekend. The gym facilitites were also good.

The room given to us initially was disgraceful...window broken, lockers and other furntiure in the room were scratched, room was freezing, old and certainly not a 4* standard. I had to ring and ask to move rooms.In general other residents in the hotel were of an older generation (50+) therefore all entertainment was geared towards them. Staff were not overly friendly. Our dinner was served to us within minutes after our order was taken which would lead me to believe that it was heated in a microwave!! Mix up in the INEC re drinks. Initially told we could bring drinks into the concert in plastic glasses, when got to the door we were told no drinks allowed after all of our party buying 4 drinks each. I will not be recommending this hotel to anyone of my age.

The hotel is very child friendly

I felt that the hotel was overpriced. This is an old hotel and it shows its age.

I liked the price.

I didn't like being woken up by housekeeping at 8.30am on a Bank Holiday Monday. The tables were very close together in the dining room for breakfast. We had no elbow room at all.

Location and late breakfast

Not enough staff to dish up breakfast..the serving station is a mile too small.Did'nt like having to que and our room no being shouted out..!! A bit like a conveyor belt..

Good facilities - inec choice of restaurants gift shop

No mini bar in room hotel appears to have a bad surface revamp with only minor improvements when walking to our room it was hard not to notice the old skirting boards and halll doors marked and dirty from use over time on our floor all the rooms on the right had newish keycard locks and on our side old fashioned keys. All the doors need to be either sanded and repainted of replaced. The walls were like cardboard with regards to the noise from rooms and all along the corridor around us were awoken several times during the night at rediculous hours by older residents. The bathtub outer panel was cracked, no shower hats curtain rail rusty it was clean but gave the impression of being run down and dirty. After seeing the state of the bathroom. I couldnt help but feel that the fabric above the bed was dusty. It felt more like a retirement home than a hotel. The buffet breakfast was the single worst I have ever had in a hotel selection was very poor little selection yogurts not labeled, no low fat milk or soy milk, no fruit we were not offered any tea/coffee couldn't help but feel rushed by the staff. After staying in Germn hotels we were very dissapointed with the buffet breakfast they cannot be compared. We went to a show in the inec on our stay and was charged full price not residents price when I went back I could see the girl on the desk was doing the same to another guest. The gift shop was handy for snacks seen as there was no mini bar but did not sell any alcoholic bevereges which would have been nice. Little details make a big impression and with little cost could be transformed into a flawless hotel it has all the potential and I'm sure it was once upon a time. It was disheartening to see the hotel it had me wishing I'd stayed in a b&b, I had expected this hotel to be alot more modernised like almost every other hotel I'd stayed in.

The bar was the only good thing about this hotel, reason for that only place that was clean

Everything this hotel is very smelly and dirty, cobwebs on the windows in the rooms also

Attached to the inec we came straight out of a show and to our room - great for my young daughter! The view from our room was beautiful - we even saw deeer in the field across from the hotel. Right on the edge of Killarney - close to the town but on the edge of the county!

the corridors were quiet at night.good night sleep

i didnt particularly like the bed clothes. the blankets and throw overs were old fashioned and the blankets were itchy .

For all it's faults, the hotel was exceptionally clean. A good choice of places to eat.

The rooms were small and very old fashioned. Poor electrics in the room meant the lights didn't always work. Due to understaffing, our room wasn't ready when we arrived and there was no staff member available to help with our luggage. For a hotel marketing itself on being family friendly, we were surprised to learn you had to pay extra for the childs play area. Although rooms on our floor were no smoking, people were clearly smoking in their rooms and the smell of smoke was overpowering in the corridors. Children were allowed to run up and down the corridors well into the night, making it difficult to get our 14 month old baby settled. The lack of any locker facilities in the pool changing rooms was a little unnerving. All in all, the hotel was extremely outdated and badly in need of renovation. There was a complete lack of any personality about the place. The hotel caters for the family / cabaret Market.

I was staying for an event in the INEC as friend of one of the group, they stayed there too, so catching up was good and there was no travel or need to go outside for the show. Good choice of food with both formal restaurant and option of bar food in upstairs bar. It was a bonus to find that I now had free wifi in my room rather than just common areas, didn't have that last summer. Nice big airy room with somewhere to sit at a table, love having mugs rather than cups! Extensive refurbishment plans already underway, the rooms are going to be even nicer once that is complete. Can be very noisy in common areas when there are lots of music events on in the other venues of the hotel, but this is well away from the bedrooms.

Staff were pleasant, facilities were there if you wanted to use them Spa, beauty salon etc, everything you needed was available, a shop, cash point, entertainment, bar food etc.

The decor is quite dated. room cleaning was very late in the day from 1600hrs generally people go out during the day and come back to the room to rest before going out for the evening so that was a bit inconvenient.

It was clean, value for money & in a good location within walking to Killarney town!Great entertainment in the hotel for both kids & adults.Staff were very helpful & friendly.

The staff were brilliant the childrens activities were fantastic fod was geat 20 euro for a meal is well worth it the restaurant manager as excellent small foreign guy.the gym was however very tatty and water machine not working but as a whole we had a great break and will def be back next time would like a b b and dinner deal oh great entertainement

Gym tatty