Portlaoise Heritage Hotel  

It was an ideal location to stay for me as the rose of tralee regionals were held there!

I was quite unsatisfied with the parking situation. I had paid 5 euro to park my car but when I went to collect my car the following afternoon at 1pm I had to pay an addtional 9 euro. This is outrageous! Parking should be included in the price of the room. I was not impressed that I had to pay 14 euro in total to park my car for one night.

Great location right in the centre of the town. Beautiful reception area.

I loved the location of this hotel, it was just off the top of the main street in Portlaoise. The Spa was lovely also, staff were friendly and the treatments were fab. The bar staff Austin and Jason I feel should get a very special mention, thanks guys for a great laugh, it was a brilliant night, you guys are professional and very pleasant, thank you again.

The good & friendly Staff,are this hotels only Highlights.

Beds are bad quality,no proper filling in matresses,especially the single bed in room 125. Should be firm,horrible for your back. No sugar bowls in the dining room , instead cheap sugar paper sachets Furniture is also bad quality.Clearly, financial shortcuts were made. Extravagant dull outside to Hotel,, someone had bad taste,in Architecture. Good staff is this Hotels saving grace.

Range of bar/restaurants was good.

Breakfast was plentiful and of good quality!

Hotel room was not of high comfort, heating was sufficating, carpet was filthy, no water pressure in shower.

It was lovely on first impression,,girls on the reception were v friendly and helpful...The only thing I didnt like was the fact that the resturant was outside,across the way,,,the downfall there was they didnt have any vegetables with the dinner,i was talking to others another time and they thought this too...the beauty spa was fantastic,i have recommened ye as a hotel to family and friends I will be calling back there again,,an excellent stay Thank you agaain

Very friendly staff, efficient and helpful. Child friendly.

The fact that we had to pay for parking our car overnight even though we had paid a €5 parking charge at time of booking our room.

I liked its location in centre of town as myself and my 14 year old daughter were visiting Port Laois for the Leinster Fleadh.

This isn't a complaint as such but we were disappointed on arrival that we were not able to get a twin room. On arrival we were told that we could change to a twin next day. I declined that and we were told that we could get a camp bed for sunday night. It failed to be delivered and I had to ask again on sunday night. Also at breakfast it was necessary to pick up several plates before we could find a properly clean one. Its not good to see dried up food stuck to plates because the dish washer is not emptied and cleaned often enough. Whilst waiting for bread to toast I noticed that the floor area around kitchen entrance was really grubby and filthy. Very poor cleaning. In evidence. Kitchen doors looked greasy and overdue for a clean. Also staff at breakfast did not approach guests to find out their preferences for tea or coffee but one had to catch their attention and ask! This would not happen in other 4 star establishments. My final observation relates to the room attendants coming into our occupied room at 9 am approx on our last morning. I heard no knock or voice and was standing in my underwear as the two attendants backed out of the room. Surely they are given a list of rooms that are still occupied ?

Room Size was good, Reception Staff helpful, if a bit parrot fashion. We had issues that were taken on board by the Manager

We did fill out comments card and spoke to Manager. Hotel was too hot & stuffy due to heating systen still being active, does not make sense as it was June....Shower in room difficult to regulate, plus an elderly or weaker person would have difficulty turning shower on and off. Hair Dryer terrible (Cheap & nasty). Self service breakfast, not nice, again cheap ingrediants (Bread, sausages (aldi susages are better quality), plus hot food was cold, Only one toaster, which was inefficent this would lead to queues at the toaster, plus no plates to put toast on...Our comments were taken on board by Manager, but it would make me think twice about staying again.....

location, price

car parking

Value for money

Food & Beverage prices