Portlaoise Heritage Hotel  

I stayed there becasue of lacation, but had problems with the basin hot water as it on existed for 15 minutes of the last morning. i brought it to the staff's attention the second day I was there and she said she would have maintinace have a look and I don't know if they did or not. The shower work fine. I don't know if it was something I was doing wrong, but there was no offer to show me. I would be hesitant to stay here again because of this....

Staff friendly

Location....difficult to find

I liked the location only. Describes itself as a four star hotel the only thing four star about the hotel is the price! Rooms were filthy. i complained and asked to be moved to another room request was ignored i left a letter at reception on departure and received a letter of apology from manager saying hotel was going to be renovated in the next year we did not use leisure centre so i cant comment on that bar staff were rude and lazy reception was similar. No water pressure in rooms dirty carpets and bed linen first time i had seen wooly blankets since 1985, paint falling off dirty walls. To sum up i would prefer to stay in a hostel than this hotel. A dreadful and stressful experience

Great location right in the centre of the town. Beautiful reception area.

I loved the location of this hotel, it was just off the top of the main street in Portlaoise. The Spa was lovely also, staff were friendly and the treatments were fab. The bar staff Austin and Jason I feel should get a very special mention, thanks guys for a great laugh, it was a brilliant night, you guys are professional and very pleasant, thank you again.

The Protlaoise Heritage Hotel is clean which is very important to me, its a beautiful hotel with very expensive breakfast.

If your looking for a late drink then this is a good place to stay. We were at a wedding and the residents bar was going till about 6am. The staff were very friendly. There were good facilities in the hotel - gym, sauna, pool etc but I never actually got around to using them, but they were good by all accounts.

I don't think Portloaise is a great location but we were purely there for the wedding. It was a bit pricey but again that's always going to be the case when a big wedding is in the hotel.

It was lovely on first impression,,girls on the reception were v friendly and helpful...The only thing I didnt like was the fact that the resturant was outside,across the way,,,the downfall there was they didnt have any vegetables with the dinner,i was talking to others another time and they thought this too...the beauty spa was fantastic,i have recommened ye as a hotel to family and friends I will be calling back there again,,an excellent stay Thank you agaain

Very friendly staff, efficient and helpful. Child friendly.

The fact that we had to pay for parking our car overnight even though we had paid a €5 parking charge at time of booking our room.

I liked its location in centre of town as myself and my 14 year old daughter were visiting Port Laois for the Leinster Fleadh.

This isn't a complaint as such but we were disappointed on arrival that we were not able to get a twin room. On arrival we were told that we could change to a twin next day. I declined that and we were told that we could get a camp bed for sunday night. It failed to be delivered and I had to ask again on sunday night. Also at breakfast it was necessary to pick up several plates before we could find a properly clean one. Its not good to see dried up food stuck to plates because the dish washer is not emptied and cleaned often enough. Whilst waiting for bread to toast I noticed that the floor area around kitchen entrance was really grubby and filthy. Very poor cleaning. In evidence. Kitchen doors looked greasy and overdue for a clean. Also staff at breakfast did not approach guests to find out their preferences for tea or coffee but one had to catch their attention and ask! This would not happen in other 4 star establishments. My final observation relates to the room attendants coming into our occupied room at 9 am approx on our last morning. I heard no knock or voice and was standing in my underwear as the two attendants backed out of the room. Surely they are given a list of rooms that are still occupied ?

It was an ideal location to stay for me as the rose of tralee regionals were held there!

I was quite unsatisfied with the parking situation. I had paid 5 euro to park my car but when I went to collect my car the following afternoon at 1pm I had to pay an addtional 9 euro. This is outrageous! Parking should be included in the price of the room. I was not impressed that I had to pay 14 euro in total to park my car for one night.

The staff were friendly and helpful. We stayed during the Easter break, easter eggs for the children a lovely touch. Also Easter colouring competition a good idea. The hotel is close to shops, bars and restaurants. Enjoyed ourselves so much, we extended our stay by another night. We will stay here again.

We had booked on room only basis but went for breakfast one morning, it was a bit expensive.