1. Location: It's in the city and there are lots of things to see and do.
2. (Some) staff: The staff manning the reception desk were lovely. We were warmly welcomed at check-in by a nice Canadian lady (sorry, I forgot her name!) and we also bumped into the fantabulous Jim the following night, who helped us out on our wedding day a few years ago. Thank goodness the Imperial has these two staff members - were it not for them, our stay at the Imperial would have been terrible!
3. Breakfast - great selection so try and get a bed and breakfast deal if you can.
1. (Some) staff and their attitude: We arrived late on Friday and went to get a drink at the bar. We were not advised of a dress code when we checked in at Reception, nor were we asked when we bought the first round of drinks, nor were there any signs indicating a dress code displayed. However, when my husband went to buy a second round, a snooty bar member abruptly said, "there's a dress code" and snootily asked if we were residents at the hotel. My husband replied that we were and he said, "well, there's a dress code - no trackpants" (mind you, my husband was not wearing trackpants - he had chino's and a hoodie). He treated us like dirt and after a stressful flight to get to Cork, it was the last thing we needed!
2. We ordered a sandwich (it was after 11pm when we arrived). Not only were we charged 5 Euro per person for two sandwiches (which also cost 5 Euro), the person who delivered it shoved the receipt for my husband to sign and said abruptly, "sign here" and then did not even bother to bring the tray into our room to place on the table. Needless to say, we did not offer to give him the 5 Euro tip that my husband would have otherwise given. By the way, the sandwiches were poorly made - it was cheap pre-grated cheese and the ham looked like it had seen better days.
3. We ate at 'The Pembroke' restaurant on the Saturday night. Not only did we encounter a waiter who rushed to clear drinks from our table (that we were still drinking), he shouted the order rather than place them against the person who ordered the food. Sloppy service that was only redeemed because the food was good.
4. Avoid room 119 - it is facing the road and near the reception room. So, you hear the sounds from the street and the wedding reception all in one go! The last time we stayed here, we had an executive room and they were so much nicer! Aim for a higher floor.