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Jurys Inn Custom HouseCustom House Quay, D1 Dublin (Show map) Very good, Score from 657 reviews“We only had a brief stay for one night,but the standards of cleanliness in the room were very good.Staff were friendly and it was in perfect location for the purpose of our stay which was to go to O2 arena.We would recommended to anyone.”
Veronika,
Cork
With views of the Liffey River, Jurys Inn Custom House sits next to Dublin’s Convention Centre. In the newly developed Dockland area, rooms all feature powers showers and flat-screen TVs. Jurys Inn has contemporary, spacious rooms with flat-screen TVs with freeview, spa toiletries, and spacious bathrooms. There is a workspace area and tea and coffee-making facilities. Jury’s also provides several wheelchair friendly rooms. Jurys Inn provides a shuttle bus service to the nearby o2 while Busaras, Luas, and Connolly Station are just a 2-minute walk from the hotel. Central Dublin is just a 15-minute walk away. The Inn’s restaurant has a wide selection of snacks and meals offered. Speciality coffees are served at Il Barista, which also serves snacks and fresh pastries. The Stylish Bar serves excellent cuisine in light and airy surroundings. It also has a fine selection of spirits and wines to choose from. Hotel Rooms: 239, Hotel Chain: Jurys Inns.
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Total Hotel Score:8.4
Based on 657 reviews Guest reviews are written by our customers after their stay at Jurys Inn Custom House. |
Score breakdown
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Score filter |
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Anonymous
Mature couple
United Kingdom
July 21, 2011
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Location Staff are cold
2 out of 2 people found this review helpful, did you?
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4.6 |
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Anonymous
Mature couple
Ireland
March 30, 2011
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Location close to the O2 and reasonable (for Dublin) secure overnight Parking. Noise in the Corridors at 4am. Also the Food in the Restaurant is very poor quality.
2 out of 2 people found this review helpful, did you?
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6.3 |
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Group of friends
Dublin 3,
Ireland
December 19, 2011
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very central.friendly and comfortable. breakfast arrangements as stated in survey.
1 out of 1 people found this review helpful, did you?
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9.6 |
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Family with young children
cork city,
Ireland
November 16, 2011
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I really enjoyed my stay at jurys custom house quay it was so comfortable and the staff where fantastic and very helpful. The food was fantastic and well worth the reasonable price you pay for it. Very good for anybody with kids I would definitely stay there again.
1 out of 1 people found this review helpful, did you?
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10 |
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Anonymous
Family with older children
United Kingdom
December 13, 2010
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having a bath in the room was excellent as it was freezing outside! The staff at reception were very helpful. The meals were disorganised and staff not particularly attentive.
1 out of 1 people found this review helpful, did you?
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7.5 |
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Mature couple
Downpatrick,
United Kingdom
August 10, 2011
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We had a great weekend, down for a relaxing break for 60th birthday treat for me (Evelyn). Went to The Gate Theatre on Saturday. Very funny play. Room was excellent, quiet, clean and comfortable. Will love to bring grandkids down for a week. I fell in love with Dublin. Plenty to do and see, loved the food in Jury'S. Staff were very pleasant and helpful. Got the perfect room for me as I needed to be near the lift and had requested a twin room but actually got a double bed and sofa bed. The best nights' sleep in months. When we were in our room we heard nothing from the other rooms it wqs so peaceful. We liked everything about the hotel. I have one query though and would love an answer if possible. Thanks. Please see below. Well the only thing I would like to query is that perhaps our room was haunted! Have you ever had this query before? John thinks I did it myself. I know I didn't! The first night we stayed Friday 5th we went to bed quite early. I closed the curtains fully. Had a great nights' sleep and when I woke in the morning my curtain was fully opened. John didn't open the curtain and I didn't so I would like to know who did? Then on the early hours of Sunday morning I was wakened by what I thought was John siiting on my bed, I asked him straight away but he was sound asleep. I wouldn't mind but as I said to John and our daughter; at home just as a joke mind you; we paid for the room not them, whoever they were, at least they might have introduced themselves - I would have had a fit - ha ha - if they had! Evelyn
1 out of 2 people found this review helpful, did you?
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10 |
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Anonymous
Family with older children
Canada
August 3, 2011
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Customer service by the front desk staff was poor. We requested a quiet room not on the street when we booked but were given a noisy room facing the main street. When we asked to switch, they agreed but did nothing for 11 hours and then said they had no other rooms left. The hotel management response was that it was too bad but it was obvious they didn't care. After this experience, I would never stay here or in this chain again and do not recommend it to anyone!
1 out of 2 people found this review helpful, did you?
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5.8 |
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Solo traveler
Fulham Gardens,
Australia
February 1, 2012
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It's in a great location; nicely presented and has friendly staff.
Did you find this review helpful?
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7.5 |
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Mature couple
Clondalkin,
Ireland
January 31, 2012
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Perfect stay
Did you find this review helpful?
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10 |
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Group of friends
Carlow,
Ireland
January 31, 2012
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I thoroughly enjoyed my stay in Jurys Inn Custom House. The staff were very helpful and pleasent. The location of the hotel was very convenient and the rates were very competitive. I feel i got good value for my money and would return again. I was disapointed with the food, as i ordered, what sounded like a filling and exotic choice from the sandwich menu, with chilly mayonaise etc. It was basically a wrap with a slice of ham and lettuce on it. ( I'm sorry i dont' recall the exotic name it was described as on the menu.) On a positive note, breakfast was delicious.
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9.6 |
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Group of friends
Ballygarvan,
Ireland
January 31, 2012
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A very friendly and welcoming place to stay. I would definitively stay there again and would certainly recommend it as a place to stay in Dublin.
Did you find this review helpful?
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10 |
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Mature couple
Dublin 5,
Ireland
January 31, 2012
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Comfortable and vaoue for money. Breakfast was very suuficient. Bar Staff were very friendly. Very clean Just a small complaint the queue for breakfast took 25 minutes for us to get around. A small suggestion to you is to take the juice and tea machine off the counter and put it at the area behind the till.Move the toast machine to the end.This is were the delay seemed to be.The counter should be clear to slide your tray all the way around instead of having cereal and toppings sitting on the counter and having nowhere to put your tray while trying to serve yourself There was a lot of dust on the plastic canopies covering the food also. Lack of a thought rather than dirty. However breakfast was lovely,filling and hot.
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9.6 |
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Anonymous
Group of friends
Ireland
January 31, 2012
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The staff were fabulous and very attentive; they really reflected appreciation for their jobs. There were a no. of loud groups of people in their 20s and 30s staying there who were loud in rooms on corridors and in the bar early eve when my friends and I were in there to eat. Be careful of booking in too many stag / hen groups. I requested a quiet room away from any bar noise etc and was lucky that this materialised although I'm sure others were less fortunate if had rooms next to the groups who were booked in there. My experience was very positive but if I had ended up near any of those groups it would be a deterrent to my booking jurys inn in the future
Did you find this review helpful?
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9 |
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Anonymous
Mature couple
Ireland
January 30, 2012
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Close to major amenities, comfortable and friendly
Did you find this review helpful?
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9.2 |
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Young couple
Drogheda, co Louth,
Ireland
January 29, 2012
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Clean room and good price
Did you find this review helpful?
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8.3 |
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Group of friends
Co Waterford,
Ireland
January 28, 2012
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Location and a reputation as a clean well priced and well run hotel chain.
Did you find this review helpful?
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10 |
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Anonymous
Family with older children
Ireland
January 28, 2012
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Location Only 2 plug sockets (tv and kettle). 3 pax in room, only 2 could charge mobile phones. No sockets near bed.
Did you find this review helpful?
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7.1 |
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Solo traveler
Leeds,
United Kingdom
January 23, 2012
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I chose Jurys Inn as coming from the UK I recognise the brand, and not being familiar with Dublin I wanted to play safe. The location was ideal - only 5 minutes walk from the office / city centre. The room was as expected, clean and was ideal for an overnight stay.
Did you find this review helpful?
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9.2 |
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Group of friends
huddersfield,
United Kingdom
January 18, 2012
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The food and service were exallent Just the toilet roll
Did you find this review helpful?
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10 |
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Young couple
Dublin,
Ireland
January 17, 2012
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I enjoyed myself staying here, the locations was excellent and the room was lovely and very clean.I Would recommend staying here to my friends and family. The only problem I had was the expensive parking facilities which drove up the price over all of the room by almost 30euro I would still recommend staying here to my friends and family but not to drive in!
Did you find this review helpful?
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7.9 |
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Solo traveler
Kirby Muxloe,
United Kingdom
January 16, 2012
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Staff very friendly. Breakfast does not start until 7am
Did you find this review helpful?
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7.1 |
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Anonymous
Young couple
Ireland
January 15, 2012
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Great room , great location , very clean and nice friendly staff Only thing I didnt like was that I thought the room was a little bit too cold , but there was an extra blanket if you needed it !
Did you find this review helpful?
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10 |
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Solo traveler
Cork,
Ireland
January 15, 2012
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Ease of access, within walking distance of City Centre. Luas, buses and taxis all served the hotel. Food available all day and a reasonable choice available- safe area I found the bedroom too warm. The central heating was on to a higher temperature and it took hours for room to reduce to the temperature I like
Did you find this review helpful?
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9.5 |
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Anonymous
Mature couple
Ireland
January 9, 2012
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very convenient location for ferry Not enough portioins of milk.
Did you find this review helpful?
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6.7 |
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Family with young children
Brussels,
Belgium
January 9, 2012
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Good location near city centre; reasonable value; friendly staff at reception and in the restaurant; room was presentable albeit small for 3 people. Car parking arrangements were less than satisfactory; not possible to avail of daily rate if taking car out during the day; as we were coming and going during our stay for teh purpose of visiting friends/ relations, we had to pay hourly parking charges (reduced) each time we exited the car park; also, the car park "pay machine" could only accept one type of Euro note per transaction; would prefer if arrangements could be put in place allowing the application of the daily rate for users who wish to come and go as they please during their stay; on one of the nights we stayed, the car park closed at 10pm which meant we had to park our car overnight on a side-street which left it open to burglary/ theft etc - there was no other car park in the immediate vicinity. The car parking issue impacted negatively on our overall percpetion of the hotel which in all honesty was otherwise of an acceptable standard and was well-run.
Did you find this review helpful?
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6.3 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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