Jurys Inn Parnell Street  

The location and cleanliness.

Hello, I hope the following is actioned and sent to the relevant people.I Stayed in Jury's 5/11/11 room 515.I had one of the worst experiences ever in a hotel.I Stay in hotels on average 20 to 30 nights per year.I Have stayed in Jury's on previous occasions in different areas/city'S.It is part of my employment to travel.I Checked in approx 20.00 and found the male receptionist to be flippant and seemed annoyed when I asked him simple questions like breakfast times etc-info that should and usually is forwarded at arrival.I Left the hotel and socialised for the night.Dublin was very cold that night-recorded as - 1.On arrival to the hotel with my partner we entered our room only to find the room was freezing cold.Both of us in unison commented on it immediately.I Checked for heaters only to find none.The blankets on the bed were multiple sheets as opposed to a quilt.My partner rang reception ( I did not speak to the person) and informed the receptionist that the room freezing and could we have heaters.A Long conversation ensued which was my partner having to convince the receptionist that we were correct and the room was freezing.This converstaion went on for several minutes.My point is why should any guest have to spend time convincing a receptionist that a room (which he was not in) is freezing.The converstion should have been over in a few seconds followed by a knock on the door by a hotel employee with heaters etc.Also the receptionist (by right it is the hotel to blame-for not properly training thier staff in customer service) had the cheek and arrogance to actually (in his words) advise us to 'listen more attentively on check in for advice on how to activate the room heating.I Assure you that at no time whatsover was this info passed on to us.Apparantly we should have left a key in the internal key slot to ensure that heat would be be transferred to the room while we were absent!!!!

free internet, secure

Room facing noisy yard next morning & it very small for triple room. On checking in staff did not give much information & Mixed up my bill on check out

Convienence to downtown

Rooms seemed dark , depressing

Sorting out the problems on which your site caused booking through your site

Central

Decor and walls need to be painted

Found all staff very helpfull and friendly. hotel is in a great central location we enjoyed our stay there very much.

We have stayed there before - it is well located with helpful staff. Beds are comfortable.

On this occasion - unlike others - our room was very small. Given the weather - it was during the floods recently - it was impossible to get things dry in such a small space, particulary as we were there for several nights.

Convenient

Not a lot of parking at door to unload bags and is on a very busy street if double parked.

Very central

Air con did not work but was given an electric heater very quickly

Great Location, Great Price and friendly staff

Great location for a visit to Dublin and very secure.

Hotel rooms could do with a revamp the same as they were 15yrs ago. Breakfast was only fair the hot food on offer in the buffet wasnt kept warm enough.

Excellent value for a prime location. Room was much nicer than a more expensive hotel we stayed in. Staff very helpful.

The hotel was quiet at night so we were able to sleep well. Good supply of hot water. Breakfast excellent. Staff very helpful and considerate. We were in Dublin to attend a funeral and the staff found us accurate information about transport and timings. We would definitely recommend Jurys Inn to others and also choose to use them again.